Marcotte Ford
Holyoke, MA
Filter Reviews by Keyword
By Type
Showing 103 reviews
Great service. Fast response to questions. Go out of their way to find the perfect car for the customer! Will definitely be a repeat customer and will recommend to Fast response to questions. Go out of their way to find the perfect car for the customer! Will definitely be a repeat customer and will recommend to anyone looking for a new or used vehicle! More
Took my car in for an appointment for the electronics to be diagnosed, I let the service rep know that I was reasonable with time to work on the car. I borrowed a relative's car while waiting for service o be diagnosed, I let the service rep know that I was reasonable with time to work on the car. I borrowed a relative's car while waiting for service on my car, Dropped the car off on a Thursday, Called the next day, Friday to get an update on what's happening. Got a call in the afernoon from the service rep that I took my service appointment with, and he tells me that he has NOTHING on the car yet. The service people hadn't even popped the hood open, must less looked at the car. Since Marcotte does not open its service on Saturday and Sunday, this dealer had my car for almost a week and did nothing. I have no idea where all these positive reviews come from, but my experience has been less than even the bare minimum of any service. After reading these positive reviews, I had a lot of work in mind for my car that could've put a few bucks in their register, But then, that's not going to happen either. More
Great Dealership, they take the time to help you find the car that suits you and your lifestyle. Have been buying my cards from Marcotte Ford for more than 20 years. the car that suits you and your lifestyle. Have been buying my cards from Marcotte Ford for more than 20 years. More
Alfredo was personable, efficient, genuine and very helpful. He went above and beyond. From the test drive to the registration Alfredo made the process easy and enjoyable. There was no pressure. Bill w helpful. He went above and beyond. From the test drive to the registration Alfredo made the process easy and enjoyable. There was no pressure. Bill was also a pleasure to deal with for the finances. We left with our dream vehicle knowing we will return in the future should we need another car. Thank you, Marcotte!! More
Exavier was an absolute delight to work with! It was the easiest, least pushy sales experience I could have hoped for, and they were very accommodating. It was the easiest, least pushy sales experience I could have hoped for, and they were very accommodating. More
Marcotte provided me with amazing service! Their internet sales team is on top of online inquiries, and set me up with an appointment right away. Nick helped me go over the options they had on Their internet sales team is on top of online inquiries, and set me up with an appointment right away. Nick helped me go over the options they had on the lot and went through all the features with me, financing options, the process from start to finish. Attention to detail and making the customer satisfied is top of their list! More
The sales staff was quick to return my call to set up an appointment. Our salesman Vaughn was great and made the purchase enjoyable. Maintenance department in the other hand was not quick in doing what they appointment. Our salesman Vaughn was great and made the purchase enjoyable. Maintenance department in the other hand was not quick in doing what they needed to do. They did not have my car ready for delivery at my scheduled time of 11am. All they needed to do was an inspection sticker and failed. I was there until 1pm. Unacceptable and no fault of anyone in sales. A change in service may be needed due to lack of organization and time management. Luckily my salesperson Vaughn was able to change their minds. More
Very satisfied and grateful for being able to work with Colby Andersen through a corporate vehicle purchase and transfer. There were a few glitches on our end and Colby was extremely helpful and understand Colby Andersen through a corporate vehicle purchase and transfer. There were a few glitches on our end and Colby was extremely helpful and understanding ... very good experience. More
Very good experience, no hidden charges. no pressure sales. Andrew is a pleasure to deal with and his communication is excellent! The entire process was professional and painless no pressure sales. Andrew is a pleasure to deal with and his communication is excellent! The entire process was professional and painless More
Andrew was a great sales person. Appreciate he kept me informed. Delivery was smooth. Made everything posible to get the car on time. Appreciate he kept me informed. Delivery was smooth. Made everything posible to get the car on time. More