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Marcotte Ford
Holyoke, MA
111 Reviews
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Showing 111 reviews
September 12, 2025
I purchased a 2022 Bronco Sport Badlands from Marcotte Ford and was sold a $1,600 Preventative Maintenance Warranty by Bill Mackey, the person who completed my transaction. The way this plan was explained Ford and was sold a $1,600 Preventative Maintenance Warranty by Bill Mackey, the person who completed my transaction. The way this plan was explained to me during the sale was misleading and not what I expected. Bill told me the warranty would cover routine maintenance like oil changes, wiper replacements, brake pads, and one rotor resurfacing. He said to tell him how many oil changes I would need per year based on mileage, and that would determine my coverage. He also said I could visit any dealership for those services under the plan. After my third service visit, I finally asked for details on what the warranty actually covers. I was surprised. The service advisor laughed when I asked about rotor resurfacing, saying that rotors are almost always replaced, not resurfaced. They showed me that the plan only covers oil changes and cabin air filters, and my coverage ends at 61,000 miles, which is what I purchased. According to the Ford preventative maintenance schedule I was shown, none of the other services I was told about would be needed during the coverage period. I paid $1,600 for a plan that only covers a few basic services and is not worth the cost. Future customers should make sure they fully understand what they are purchasing before agreeing to this type of warranty. More
by durand202
Employees Worked With
Service Employee
July 17, 2025
Awesome dealership , there's nowhere else I'd go to purchase a vehicle ! Sales people that aren't pushy , however they will do whatever it takes to get you in the vehicle you really want and at the bes purchase a vehicle ! Sales people that aren't pushy , however they will do whatever it takes to get you in the vehicle you really want and at the best price out of all the Ford dealers in the area . Marcotte Ford also has a great Service department that starts with great Service Advisors and Auto Tech's that keep up with the lastest technology. I also understand the Marcotte gives a great deal back to the community . There just a Great Business !!! More
by stevelambert431
Employees Worked With
Brie my sales person, Bill Macki in finance , John the Service Advisor , Carter in Service and everyone I came in contact with. I was even able to speak with Mike Marcotte !!, Sue Keller
January 10, 2025
Honest folks that put the customer first. Very helpful and understanding employees. Wonderful experience. Would recommend to others. Very helpful and understanding employees. Wonderful experience. Would recommend to others. More
by Matthewpaulbachmann
Employees Worked With
Cheryl pooler. Jake tuvec
December 23, 2024
Jack and Richie have been extremely helpful. For some reason the process itself was usually difficult, but they were so patient, and personable, they walked me through step by step to complete For some reason the process itself was usually difficult, but they were so patient, and personable, they walked me through step by step to complete the process. Jack kept me informed and updated right throughout the process. Thanks again for all your patience and help! More
by ACK Detailing
Employees Worked With
Jack Mendes
December 08, 2024
from sales to service very knowledgeable of there vehicles. very nice to work with. lug nuts grill inside is a good place to have a bite to eat. vehicles. very nice to work with. lug nuts grill inside is a good place to have a bite to eat. More
by gonefishing1175
Employees Worked With
Domio
