Maple Shade Mazda

Incompetent service, lying about car to get mork I brought my brand new CX-9 in for a recall repair. The car was returned to me the same day after the repair, with their "full circle service" review I brought my brand new CX-9 in for a recall repair. The car was returned to me the same day after the repair, with their "full circle service" review of the car, no issues with battery, brakes, tires, fluids. And of course, there shouldn't be, it is a year old - the next day the issues started. This caused me to have to return the car for followup to determine why my car was now making squeaking, creaking, clunking, and shuddering noises that it did not previously have. After the service department looked over my car they tried to tell me that now, oh so sorry, we didn't really mean your brakes are ok, we meant to tell you after a second look that you need new rotors and pads on the front. WHAT?!?! This car has 38,000 miles on it, has never had an issue, and now I was being fed a tail of lies about issues with my car. I rescued my car from the dealership and took it to my real mechanic who examined my car to reveal that no, I do not need new brake pads, or rotors, my tires are not unbalanced and worn and no, I do not need a new ball joint. I don't know what kind of scam operation this place is running over there but my warning to unsuspecting customers is - beware, and know your car. Do not let them "recommend" service unless you are sure it is needed. A nearly brand new car should have gone in and come out in the same condition. The worst part is that the guy at the front counter tripped over so many falsehoods about what damage might have happened to my car as a result of something I did, that he could not keep up with them. And in the end, when we called him out on it, his response was - "well I am sorry you feel that way." I bet you are. More

Very kind and professional staff Maple Shade Mazda has been my go to place because of its proximity to where I live, so I've had the pleasure of being a repeat customer in the service Maple Shade Mazda has been my go to place because of its proximity to where I live, so I've had the pleasure of being a repeat customer in the service department. I have yet to receive a negative experience, thanks to the very professional staff. They always make you feel welcome, specially since I always opt to wait for my car to be serviced. The staff makes sure you understand any questions you may have about your vehicle. Otherwise, Great experience. More

A pleasant experience Service was great and I was constantly updated on the status of my service. I would certainly use this dealership again and recommend it to others. Service was great and I was constantly updated on the status of my service. I would certainly use this dealership again and recommend it to others. More

Always a great experience This is my second car from this dealership. The service department are always attentive and very pleasant. I had to reschedule my service appointmen This is my second car from this dealership. The service department are always attentive and very pleasant. I had to reschedule my service appointment two times and they got me immediatly. Very fast service.. More

Reliable, Dependable and Friendly Service I've used Maple Shade Mazda for servicing my 2011 CX-9 for about 3 years (purchased the car in Salisbury, MD). Each time I've taken it in, or schedul I've used Maple Shade Mazda for servicing my 2011 CX-9 for about 3 years (purchased the car in Salisbury, MD). Each time I've taken it in, or scheduled an appointment, I've received great service and attention from the service personnel and dealer representative. I value the reminders sent to me to remind me of the service I've scheduled and follow up through email and texts. The service personnel keep me informed of the progress of service and when my vehicle is ready for pickup (which is usually earlier than originally estimated--great!). I fully intend to keep on using Maple Shade Mazda to service my vehicle for as long as I have it. More

Helpful, Honest, and Efficient I took my Mazda CX-5 in for an oil change and the 15,000 mile service package last week and couldn't be more happy with my experience. I scheduled an I took my Mazda CX-5 in for an oil change and the 15,000 mile service package last week and couldn't be more happy with my experience. I scheduled an appointment for 1:00 PM, but I dropped my car off around 12:00 PM, but the service team was on lunch break. I went around to the sales side and asked if I could leave my keys with them rather than coming back in an hour and they were happy to hold my keys for the service team when they returned. Once they returned I received a phone call and they explained the price of the services to make sure I was okay with it before they began doing work. Once I approved the work my car was done in a little less than 2 hours and I was on my way. Everyone was super friendly and I would definitely recommend this service department to anyone who needs work done on their car! code: 707954LK More

Friendly Staff I have been servicing my wife's car at Maple Shade Mazda for two years. I've always had a great friendly staff of people from the time you pull up in I have been servicing my wife's car at Maple Shade Mazda for two years. I've always had a great friendly staff of people from the time you pull up in your car, at check in and at pick up. Code 177559LK More

Efficient and detailed Visited the dealership several weeks ago. They reminded me via email several times. I appreciate that. The car was ready early and they went over all Visited the dealership several weeks ago. They reminded me via email several times. I appreciate that. The car was ready early and they went over all of the items that were checked and worked on. I would recommend Maple Shade to anyone 270857lk More

Quick and complete I came in for checkup and oil change. Was out in less than a hour with everything carefully explained. Hard to get better than that! I came in for checkup and oil change. Was out in less than a hour with everything carefully explained. Hard to get better than that! More

Very convenient for me. Excellent service every time I bring my mazda in. The fact that I can get a loaner car is great because my mazda is my only car. Excellent service every time I bring my mazda in. The fact that I can get a loaner car is great because my mazda is my only car. More