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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
March 16, 2018
Service experience I have had good experience with service from the Maple Hill Auto Group on my Volvo purchased in 2011. My rating of this dealership went up a couple o I have had good experience with service from the Maple Hill Auto Group on my Volvo purchased in 2011. My rating of this dealership went up a couple of notches with the latest interaction with Tyler West over the last two weeks. Special attention was required to maintain the safety of driving my car and Tyler was not only courteous and helpful but stepped up to make a solution happen quickly. He was professional and clear with details, and patient with my questions. I look forward to interacting with him again for service. More
by VOLVOPT
Employees Worked With
Tyler West
March 15, 2018
Ed was a delight to spend the evening with. Ed is a great salesman. We reminisced about hot and now and pounds and pounds of food. I do wish that the breakroom had more better snacks though. And Ed is a great salesman. We reminisced about hot and now and pounds and pounds of food. I do wish that the breakroom had more better snacks though. And I think my water bottle that I got out of the refrigerator had been refilled. More
by Seth R Chapman
Employees Worked With
Denny Grubbs, Ed Fitts
March 13, 2018
Courteous and knowledgable sales staff All of the people I've dealt with at Maple Hill Auto Group have been courteous and helpful. They answered all my questions, before and after purchase, All of the people I've dealt with at Maple Hill Auto Group have been courteous and helpful. They answered all my questions, before and after purchase, and demonstrated considerable knowledge of their vehicles, specifically the several Volvo models I was considering. More
by Gothenburg
Employees Worked With
Tyler Eddy
March 12, 2018
Excellent customer service! Recently, we bought a 2018 Subaru Outback. Along the process, there were several hiccups that changed and delayed our purchase. Mr. Warren was extreme Recently, we bought a 2018 Subaru Outback. Along the process, there were several hiccups that changed and delayed our purchase. Mr. Warren was extremely helpful and patient, and was never upset or phased when at one point it appeared we were not going to buy or lease a car. Eventually we did, and Mr. Warren maintained true professionalism. His and the entire staff's customer service was second to none. They have gained a lifetime customer! More
by DRxJ
Employees Worked With
Bob Warren
March 09, 2018
Satisfied customer Great experience with this dealership very friendly and professional staff. Bob Warren made buying our new car smooth and painless with no pressure. I Great experience with this dealership very friendly and professional staff. Bob Warren made buying our new car smooth and painless with no pressure. I would definitely recommend Maple Hill Subaru to my friends and family. More
by outback
Employees Worked With
Bob Warren
March 08, 2018
Best buying experience I've ever had at a dealership You can tell they really care what the customer wants. It was best buying experience I have ever had at dealership and I would recommend them to anyo You can tell they really care what the customer wants. It was best buying experience I have ever had at dealership and I would recommend them to anyone. More
by Steve85
Employees Worked With
Tyler Eddy
March 07, 2018
Unsatisfied Customer I’ve owned 3 Subarus and have very been pleased with the products. However, my recent customer experience at Maple Hill service was not very good. I’ve owned 3 Subarus and have very been pleased with the products. However, my recent customer experience at Maple Hill service was not very good. I had rodent damage in the dash of the car and filed an insurance claim. I decided that only a Subaru tech could do this job and took it to Maple Hill. What I tho't would take a few days, took 2 weeks to get the job done, though it wasn't done well. Being without my car for 2 weeks was very inconvenient especially since I live 24 miles away. 1. I was asked to bring my car in on a Tuesday 1/30/18 at 8:00 am. It sat for 3 days or more untouched. When no one contacted me. I called a few times to inquire but did not actually talk to anyone and get answers so I left messages. I had to drive to the dealership in a borrowed car to get information about my car. 2. On the first visit, I talked to the service mgr. who informed me that they couldn't work on it because the tech was sick. I get that but why not call me so I can use my car until the tech returns or give me a loaner? 3. I called several times thereafter and left VM messages over the 2 week period. Only twice do I recall someone actually returning my calls. 4. Once they finally did remove the dash it was left that way for a week or so. I was told they were waiting on the insurance adjuster to show up. So I called my insurance agent and he said they had no record of Maple Hill contacting them. All they needed to do was send an estimate to the insurance claims. It was all very confusing. 5. Not getting my calls returned, I had to drive to the dealership again to check on the progress and get answers as to why it was taking so long. I was told they were awaiting parts which I understood. I asked for a rental since the job took so long but was told they didn't have one. 6. I finally got the car back 2 weeks later. Once the car heated up the rodent smell in the defrost still remained. I’m reluctant to bring it in again—even more so because it was an insurance job and they will likely not pay for a second visit. 7. Lastly, the car was dirty inside, especially the windshield. It was scuffed up in my line of sight. The door panels were dirty. My GPS was not reattached to the windshield but scattered around the inside of the car. As you can tell I’m not satisfied. The odor is bad and the lack of customer service and communication were poor. This kind of customer service would not fly at my workplace. I’m not sure if MH is understaffed or inexperienced but something needs to change if you want the service department to be world class. I’ll be reluctant to bring my vehicle in any time soon. More
by BILL SCHUHMACHER
Employees Worked With
Jeff Daniel, Heather Crummel, Lena Grubb
March 05, 2018
Best car buying experience ever Tyler was knowledgeable, friendly, patient and super enjoyable to work with. We were met right away but never felt any pressure to buy. We wouldn't Tyler was knowledgeable, friendly, patient and super enjoyable to work with. We were met right away but never felt any pressure to buy. We wouldn't change anything about our buying experience. More
by FirstTimeSubaruBuyers
Employees Worked With
Tyler Eddy
February 22, 2018
Great! It was a wonderful place to buy a vehicle, Ed was great to work with. I would highly recommend Maple Hill to anyone. Everyone else was friendly an It was a wonderful place to buy a vehicle, Ed was great to work with. I would highly recommend Maple Hill to anyone. Everyone else was friendly and helpful. More
by SherideBest54
Employees Worked With
Ed Fitts
February 22, 2018
2018 Subaru Forester Purchase Everything about the purchase process at Maple Hill Auto was great. Our salesman, Ed, did an excellent job of getting all of our questions answered an Everything about the purchase process at Maple Hill Auto was great. Our salesman, Ed, did an excellent job of getting all of our questions answered and providing us with the information we needed. The sale was completed quickly and was smooth. We look forward to servicing our new car at Maple Hill Auto. More
by bam623
Employees Worked With
Ed Fitts
