Maple Hill Auto Group

Excellent Service! This was our first time at the Service Department (recently purchased a used vehicle). Our service advisor gave us 5 star service along with the mecha This was our first time at the Service Department (recently purchased a used vehicle). Our service advisor gave us 5 star service along with the mechanic(s) that looked over our vehicle (oil consumption).We were also given 5 star service by our salesman - Bruce when we purchased the vehicle in April of this year. More

New Subi Had to swap my 2017 Outback for smaller for pass.seat height to make easiest access from wheelchair for my wife,loved my Outback& sure I will love my Had to swap my 2017 Outback for smaller for pass.seat height to make easiest access from wheelchair for my wife,loved my Outback& sure I will love my new Impreza,Tyler was very helpful&patient with me,I tend to confuse things& myself,too,will speak highly of Maple Hill&Tyler🤗🤗👍🇺🇸 More

Friendly They answer all questions so I feel comfortable I no longer dread service visits for my car The Staff are friendly and helpful. Car looks great from free wash and I drive out smiling I no longer dread service visits for my car The Staff are friendly and helpful. Car looks great from free wash and I drive out smiling More

Satisfied customer My 2017 Subaru forester's battery was failing after only 17 months. The company warranty was good for 3 years or 30,000 miles. My car has 60,000. I st My 2017 Subaru forester's battery was failing after only 17 months. The company warranty was good for 3 years or 30,000 miles. My car has 60,000. I still thought The battery should be covered. The service manager agreed and replaced the battery at no charge. The decision aligned with the great service I've been receiving. I continue to be a very satisfied customer. More

Purchase of a new Subaru Outback Our experience in meeting and dealing with Matt Williamson, our sales professional, was excellent. He is very knowledgeable, helpful and great to deal Our experience in meeting and dealing with Matt Williamson, our sales professional, was excellent. He is very knowledgeable, helpful and great to deal with. The entire Maple Hill staff was very friendly and I look forward to working with them in the future. More

Inadequate communication Service advisor did not communicate the status of my service during an almost 3 hour wait. You make an appointment with the belief that your service w Service advisor did not communicate the status of my service during an almost 3 hour wait. You make an appointment with the belief that your service will fit within a timeframe. If that is not the case, communicate it. Second, nor was the outcome of the systems inspection communicated until I asked after I had paid for service. Third, on my prior visits I had issues with misinformation that resulted in a higher service bill. These little things add up, making this dealer less competitive compared to others in the area. More

Bad Gas Nightmare Oh gosh. I was in a nightmare with my outback running very rough and white smoke out tailpipe. Went to two mechanics who couldnt figure out problem an Oh gosh. I was in a nightmare with my outback running very rough and white smoke out tailpipe. Went to two mechanics who couldnt figure out problem and then Maple Hill Service Team came to my rescue. TYLER WEST and their Master Mechanic Special Shout Out!! Awesome to work with staff! They figured out problem. Bad gas. Was deisel fuel mix. Was awful month getting figured out. I highly,highly recommend this service department at Maple Hill Auto Service. Will always take my outback there for service. 5 STAR all the way baby!!! More

AC system They repaired the AC system of my car, Subaru Forester 2017 for free because the repair for malfunction of the AC system was under factory warranty. I They repaired the AC system of my car, Subaru Forester 2017 for free because the repair for malfunction of the AC system was under factory warranty. I'm very satisfied with their service. More

Maintenance Experience It is always a pleasure to come to the dealership for my maintenance as I just joined their family 3 years ago. I had shopped around for a new car bu It is always a pleasure to come to the dealership for my maintenance as I just joined their family 3 years ago. I had shopped around for a new car but right away I knew I was at the right dealership. I bought om the first visit !!!! More

Tough problem to diagnose The Blind Spot Assist feature on our 2017 Outback was not working. After determining we had not somehow inadvertently shut off the feature, the servi The Blind Spot Assist feature on our 2017 Outback was not working. After determining we had not somehow inadvertently shut off the feature, the service crew performed detailed diagnostic work and determined the BSA module needed to be replaced. Work did take two trips to the dealer, and included a loaner car for the multiple day repair. In the end the problem was solved under warranty. Thanks to Cassandra for keeping us informed of the progress along the way and the use of a loaner vehicle. More