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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

August 13, 2019

Audio system update was done well The service people were kind and courteous. I had an appointment and everything was done well and what was done was explained in detail, which is appr More

by TERKUBIAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Dechnik, Heather Crummel
Aug 23, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are very happy to hear you had a good experience here in service. Please let me know if I can assist in any other way. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

August 13, 2019

Airbag recall service All was great with this experience. My Subaru needed to have the Takata airbag replaced as part of the recall. The team was great! Having a loaner car More

by SHELLI.BRUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The young lady who checked me in (i can't remember name) was great. She was very prompt and courteous.
Aug 22, 2019 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are glad that we were able to provide you with a loaner car for the airbag recall. We know these particular recalls can be quite lengthy so we feel great that we could help you get other things done with your day. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

August 12, 2019

Outstanding service We were extremely pleased with our service. Once they had our Outback they called us to let us know that tire rotation was not needed...how great is t More

by I Znidarcic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Daniel, Cassandra Westfall, Andrea Darnell
Aug 13, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that your service was outstanding. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

August 12, 2019

Recall Mishap They were able to fit me in last minute when the recall issued by Subaru had my car stuck in park. Not only did they fix the brake light switch but th More

by NATALIE.FACULAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huffman, Lena Grubb
Aug 13, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy we could get you in right away to get your vehicle fixed and back on the road. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

August 12, 2019

Oil change took forever even when scheduled It took an hour and a half to get my oil changed and I had a scheduled appt. Also, I was told getting my oil changed would be less than $20, it was $4 More

by DowntownBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrea Darnell
Aug 13, 2019 -

Maple Hill Auto Group responded

I am extremely sorry that the service took longer than expected. And as far as the pricing, did you get synthetic oil instead of conventional? Our VIP conventional oil is $13.95 and our VIP synthetic for vehicles 2014 & before is $39,95. I can look into this further for you, please contact me via phone or email at your convenience. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

August 12, 2019

Great Experience Since Subaru in Kalamazoo has started making appointments for their oil changes, things run a lot smoother. I just had another great oil change and a More

by Robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Aug 13, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear you had a great service experience. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

August 11, 2019

Service was great Steve Nutt was great. But that is not a new experience for me when dealing with him. He is so easy to work with and accommodating. He is one the reaso More

by jdg800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Aug 13, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are pleased to hear that Steve provided you with great service again. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

August 10, 2019

First service experience was great!!! I was met by a young lady with great people skills. Very comfortable waiting room. Even the others waiting had only surperlatives for the dealership More

by BRADPORTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Mauer, Cassandra Westfall
Aug 13, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that your first service experience went so well. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

August 09, 2019

Perfect Combined an airbag recall visit with an add on oil change and wiring harness install. Done in less time than I thought and everything is perfect. More

by LFANCOVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt, Cassandra Westfall
Aug 13, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a perfect service experience. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

August 09, 2019

Bought a Santa fe Michael zinger helped me purchase a 2019 Santa Fe. He was very friendly but not pushy while deciding which vehicle I wanted. He made the paperwork m More

by MICHELLECURRY1062
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Greg Vinstra
Aug 13, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are pleased to hear that you had a great car buying experience. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

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