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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
January 22, 2024
Not a place to buy a used car. 170pt inspection is pencil whipped. Everything was supposed to be good. Took vehicle for test drive seemed to be alright. Bought the 2018 Buick encla 170pt inspection is pencil whipped. Everything was supposed to be good. Took vehicle for test drive seemed to be alright. Bought the 2018 Buick enclave. on the way home i put it in AWD and noticed a loud whining noise from the rear end. After taking it out of AWD the noise came off that instance. Also the transmission shutter at takeoff some of the time. Israel said he would call the next morning to see how we liked the car. He called the next morning we wanted to bring it back. He said the best that would happen is that we would lose our trade in and lose the state tax we paid. We paid cash for the car. They smile at you like they want to help but action speak louder than words. Ended up bringing the car to Cole Buick. Luckily had 7 days left on the warranty. Cost about 160 to change the transmission fluid. That fixed the shutter problem. The car was in the shop for 3 weeks for the rear end work. They replaced the rear end and two axles. Great service at Coles. Also the battery went out right after that. Lesson learned don't ever believe a used car salesmen. Have everything in writing. Take the car home for a day to get your own inspection done. So much for the 10 day buy back and we work with you. I had to act quick do all the work myself so I didn't be a 30000 leman. More
by rick.wierenga56
Employees Worked With
Israel Alicea
January 18, 2024
Very professional and efficient process. Jake was amazingly helpful and patient and provided a very relaxed and no-pressure buying experience for my son who was in the market to buy or lease Jake was amazingly helpful and patient and provided a very relaxed and no-pressure buying experience for my son who was in the market to buy or lease his first new vehicle. I could not be happier with the experience, and I'm left with a very high impression of this dealership for Subaru sales. Great job! More
by micheleldwyer
Employees Worked With
Jacob Prieto, CAM STUTZ
January 05, 2024
I took my mother's car in due to a dead battery. three times the gentleman who took the car told me that as long as it was the battery it was $170.00 I didn't ask, he just told me that. Then I ge three times the gentleman who took the car told me that as long as it was the battery it was $170.00 I didn't ask, he just told me that. Then I get a call that it is going to be over $600 dollars to replace the battery. I was told he was quoting me a diagnostic fee, but other dealerships I have contacted charge $75.00 to $120. Additionally, they said it took 2 hours to replace the battery. Who did the work, Helen Keller? I should have told them to forget it, but I have to work and can't keep taking time off to take the car around especially with a dead battery. So, I guess I got what I deserved. If you can afford to pay 600 dollars or more for a new battery, you will just love them. More
by Sauerk1
Employees Worked With
Darryl Corley
Verified CustomerDecember 21, 2023
I was provided a loaner when the technician realized the recall replacement of airbag would take longer. Always friendly and reliable service at Maple Hill. recall replacement of airbag would take longer. Always friendly and reliable service at Maple Hill. More
by PALMNC
Employees Worked With
Hannah Seal
December 21, 2023
Hi this must be going thanks for for being good dealership and the appreciate for your work and helping people to get the car they need thank dealership and the appreciate for your work and helping people to get the car they need thank More
by mosesbig90
Employees Worked With
Victor Heckman, Aaron Black, Lance Robinson, Israel Alicea
December 20, 2023
Everyone at maple hill was great to work with. We love our new car and definitely appreciate the professional service they offer. We love our new car and definitely appreciate the professional service they offer. More
by t_liby
Employees Worked With
Michael Zinger, Kevin Poffenberger, Matt Taylor
