Manly Honda

Service Excellence!! I called the dealership ahead of time, and spoke to Jesse Bower. He was so kind and knowledgable, I felt completely confident before I ever even got t I called the dealership ahead of time, and spoke to Jesse Bower. He was so kind and knowledgable, I felt completely confident before I ever even got to the dealership. He was sure to collect all of the necessary information over the phone, to eliminate any unnecessary waiting. Upon arriving at the dealership, Jesse was there to greet me, and made me feel totally at home. Jesse is AMAZING!! Within a very short time my paperwork and I were off to see Steve McKerracher in Finance, where I was greeted with a warm smile. Steve explained everything in great detail, explained all of my options, and answered all of my questions. Steve is TERRIFIC!! Before I left the dealership, Jesse sat in my new car with me and went over all of features with me and made sure I didn't have any questions. Paul Matulich came out just before I left to be sure I had an amazing experience, AND I did!! I absolutely LOVE my new Accord EXL!! Thank You Team Manly!! More

always customer first attitude have purchased cars there and they service all of our family Hondas. I appreciate the level of communication as to when the car is ready and availabi have purchased cars there and they service all of our family Hondas. I appreciate the level of communication as to when the car is ready and availability of shuttle services when required. Most important most of their service advisors have been long term employees and understand the steps required for excellent customer service. More

Service From the moment I pulled in I felt like I mattered and response was immediate. All personnel were pleasant and (the cookies were good). I have never From the moment I pulled in I felt like I mattered and response was immediate. All personnel were pleasant and (the cookies were good). I have never had any of my Honda`s serviced any where else. More

Quick and easy maintenance service Both the dealership and service department are staffed with professional, attentive employees, who provide very good and accurate communication in a Both the dealership and service department are staffed with professional, attentive employees, who provide very good and accurate communication in a modern and clean facility. More

Excellent service! I remembered Ted from a prior service. He was gregarious and very professional. He greeted me very soon after my arrival at the dealership and made su I remembered Ted from a prior service. He was gregarious and very professional. He greeted me very soon after my arrival at the dealership and made sure my issue was addressed quickly and thoroughly. Thank you Ted for your great service! More

Honest, Friendly Service I have purchased three vehicles at Manly. I have found the staff to be honest and very friendly. They are also interested in making their customers ha I have purchased three vehicles at Manly. I have found the staff to be honest and very friendly. They are also interested in making their customers happy. One of my complaints is that the process is very slow. The service has a very casual feel, which is very comfortable and great for people who don’t mind hanging out at a car dealership all day, but for those of us with extremely busy lives and children the lengthy process is a bit frustrating. I like to stick to a schedule and have things done very quickly, this is not the way it worked at Manly. There were very casual conversations, slow walking, looking for keys, talking to managers, talking to other customers... Additionally, there isn’t much to entertain or occupy children. If the car buying process is going to be as lengthy as it is, they should offer activities or something of interest for children. We came in to upgrade to a larger verticale because of our growing family (and there were other families there as well), and we had to have our children, but we had to entertain our children while trying to navigate the process. They don’t even have crayons, which was a shocker (most banks, restaurants, and other car dealerships have crayons and paper for children). they do have a children’s area near the service station, but the bins are nearly empty (there are a handful of duplos), and there are a few activities like tick tack toe on the wall. It is very nice that they offer coffee, tea, and cookies! We were able to bribe our 2 year old to sit down for a few minutes with a cookie. More

Santiago was great! I purchased my van used from this dealership (about 10mo ago), and I decided to come in for an oil change and tire rotation. Santiago was kind, profe I purchased my van used from this dealership (about 10mo ago), and I decided to come in for an oil change and tire rotation. Santiago was kind, professional, and put me at ease. He took the time to educate me about what maintenance would be recommended. I explained which items I wanted done today, and he made me a list of 'to-dos' for my next visit. He also ordered an Uber ride for me to go back to wait at home while they did the work. There was also a nice guy who greeted me when I arrived and he helped me take off the license plate cover and he replaced my registration sticker for me. I hope we will have the carwash running soon, as my old Saturn dealer used to add a car wash and detail to every oil change! More

great service I had a great service and advisor when I took my HR-V in for my scheduled maintenance last month. My questions and concerns were answered and addresse I had a great service and advisor when I took my HR-V in for my scheduled maintenance last month. My questions and concerns were answered and addressed. The service was faster than normal. I left happy. More

BETTER THAN ALL OTHER DEALERS GREAT SERVICE EXPERIANCE WAY BETER THAN OTHER DEALERS, REALLY FRIENDLY STAFF. TIME WAITNG WAS SHOERTER THAN EXPECTED. STRAIGHT FORWARD SERVICE. COMMUN GREAT SERVICE EXPERIANCE WAY BETER THAN OTHER DEALERS, REALLY FRIENDLY STAFF. TIME WAITNG WAS SHOERTER THAN EXPECTED. STRAIGHT FORWARD SERVICE. COMMUNICAZTION THROUGH OUT THE SERVICE AND HELPFULL KNOWLEDGEFULL ADVISE. OVERALL GREAT EXPERIANCE. More

Thank you I made drive up from east bay and the overall experience was excellent and very painless. Each team member’s focus on the customer was impressive. G I made drive up from east bay and the overall experience was excellent and very painless. Each team member’s focus on the customer was impressive. Gio was very responsive to all of our questions and when turning over the car spent almost 40 mins going through all the features of the car until we were comfortable. This was really appreciated as the newer cars have so much more technology. Rosa and Luis were also top notch. More