Manly Honda

Took responibilty for scratching tire rim I had to make a return trip to the dealership so that they could repair the tire rim. Unfortunately, I had to wait 40 mins. to get the loaner car. N I had to make a return trip to the dealership so that they could repair the tire rim. Unfortunately, I had to wait 40 mins. to get the loaner car. Not, my service rep's fault; just the way their system works. My service rep. Bill Robertson did a great job and communicated well and the rim looks great. More

Scheduled service and general checkup During checkin, planned servicing was described; costs, available discounts, alternative methods of transportation during servicing were described. S During checkin, planned servicing was described; costs, available discounts, alternative methods of transportation during servicing were described. Snacks and drinks were readily available. I decided to wait during servicing, which was completed ahead of schedule. When servicing was complete the agent described what was done and the condition of my vehicle. Very professional service. More

Oil Change Satisfactory - Missed the Boat on the Battery I utilize Manly for oil changes to my 2 Hondas. Do appreciate the intake process together with the courtesy area and coffee supplies. However, the f I utilize Manly for oil changes to my 2 Hondas. Do appreciate the intake process together with the courtesy area and coffee supplies. However, the finding that my battery was low / needed replacement was not accurate. I subsequently called AAA for a battery replacement and had a service person come to install. Bingo, upon inspection and cleaning the battery, is fully operational and not needing replacement. Moral - always double check the results from Manly and do not get upsold when a simple cleaning would do the job. More

Hybrid Honda Accord 19 Great customer experience with Atilio Jimenez he helped me to realize what was more important for my budget rather than just selling any car at the de Great customer experience with Atilio Jimenez he helped me to realize what was more important for my budget rather than just selling any car at the dealer mainly in Santa Rosa. He was very knowledgeable about the features MPG and accessories of the car. He gave me an amazingly price with such referable APR an affordable monthly payments can be more than thankful with Atilio 5 * Five Stars More

Flexible, Not-Pushy, Friendly I had an exceptional car buying experience with Chris. This was actually my 3rd time coming in to inquire about a vehicle and I’m glad that I chose to I had an exceptional car buying experience with Chris. This was actually my 3rd time coming in to inquire about a vehicle and I’m glad that I chose to do business with him. He was accommodating, friendly, and in no way pushy. He was also more than happy to negotiate price with me and was straight forward and honest during the entire car buying process. While I will not be buying another car for quite some time, I will be bringing my business to Chris and Manly again in the future. More

Dan Thompson was my sales guy for my new car and he was perfect! Knowledgeable, Efficient, Kind, Personable and made my purchase a breeze! Highly recommend him t was my sales guy for my new car and he was perfect! Knowledgeable, Efficient, Kind, Personable and made my purchase a breeze! Highly recommend him to anyone looking for a new car More

Purchase of a used car Easy to work with, very willing to show me the vehicles of interest, and answer my questions. I had a chance to drive several different vehicles, in d Easy to work with, very willing to show me the vehicles of interest, and answer my questions. I had a chance to drive several different vehicles, in different driving conditions. Thank you for good nature and patience. More

Needs better time management when checking in The customer service itself is excellent when you are talking with the employees. But this new thing with waiting for your name it be called isn't wor The customer service itself is excellent when you are talking with the employees. But this new thing with waiting for your name it be called isn't working. Both times I have been in to service my car for an oil change I have waited 30 minutes just for my name to be called to check in my car. Any other dealership I have gone to I am in and out anywhere from 7-15 minutes. Depending on if there is someone already with the advisor. It takes time to walk over and find the next person then walk back to the advisors desk. A waste of my time as I am a very busy person. My recommendation is go back to the old school customer service. I don't mind waiting in a line to be helped. I felt myself and my time were more valued then waiting for my name to be called. No body likes waiting for their name in a doctor's office why would they in a car dealership for servicing? More

ALWAYS SATISFIED WITH MANLY'S SERVICE DEPARTMENT Had to have a transmission fluid leak stopped where the front axle meets the transmission. As usual, Bill Robertson, our service person of choice, to Had to have a transmission fluid leak stopped where the front axle meets the transmission. As usual, Bill Robertson, our service person of choice, took good care of us. We got a 2018 Honda loaner for the morning and the car was ready in about three hours, good as new!! Love this dealership!! More

Worked with a broker but Manly delivered! I worked with a car broker, but I would still give Manly 5 starts because I didn't have to lift a finger between the 2 parties - they did a great job I worked with a car broker, but I would still give Manly 5 starts because I didn't have to lift a finger between the 2 parties - they did a great job and got me the car I wanted and delivered it ahead of schedule. I have never owned anything other than a Honda and I am 100% satisfied with my purchase. More