Manly Honda

Thank you As always Mr.Rocha was completely professional but this time his team on service wasn’t good the made my service car but no car wash. As always Mr.Rocha was completely professional but this time his team on service wasn’t good the made my service car but no car wash. More

A Very Long Wait for an Oil Change. I arrived at Manly Honda for 85,000 mi. Oil Change on my 2004 Civic ( where I've had all my service done since purcasing the car there 15 years ago I arrived at Manly Honda for 85,000 mi. Oil Change on my 2004 Civic ( where I've had all my service done since purcasing the car there 15 years ago ) 20 minutes early for my 1:30 appt. I was told that the oil change would take 1-1/2 to 2 hours. Manly Honda had, for years, offered free shuttles to such places as Kaiser Medical Center and shopping centers, but I now found that they no longer provided this servce, so I was stuck waiting there. From the waiting area I could see that my car didn't enter the service bays area until nearly 2:15. Hours went by, and after I'd been waiting 3 hours since my arrival, I ventured up to service desk to inquire about status of my oil change; there, I saw my car keys sitting, for how long I don't know. I found that yes, my car was now ready for pick up, and, incidentally, I needed to replace the air filter. I dont know why no one had come to me in the waiting area to tell me that, so that I could have chosen to have that replacement made then and there, because I'd seen other waiting customers conferring with Service People regarding work needed for their cars, and that left me feeling neglected. Also, there is absolutely no where to eat within walking distance of "Auto Row", so my unexpectedly long wait left me hungry and a bit irritated. Although Manly did offer gooey cookies, coffee and tea, that is hardly an adequate or healthy menu for many of us, but admittedly better than nothing. So, all in all, a frustrating and less than totally satisfying experience. More

Quick and easy Dealership has great people working working here. No pressure sales.And paper work went through very quickly.Follow up call to see if i was happy with Dealership has great people working working here. No pressure sales.And paper work went through very quickly.Follow up call to see if i was happy with vehicle was nice.The price of vehicle was enough for me to drive 4 and 1/2 hours from Fresno and through Bay Area traffic to test drive.Next time i am in need for another vehicle Manly will be the first to look at. Thanks to Gregory More

Excellent service even without appointment I frequent Manly Honda as it is my primary service center for my 2007 Honda Civic. I usually interact with Bill Robertson when I have a scheduled app I frequent Manly Honda as it is my primary service center for my 2007 Honda Civic. I usually interact with Bill Robertson when I have a scheduled appointment, but today (6/24/2019) I was given Jose Rocha. He was very kind in helping me get my Civic (which had spontaneously begun to refuse to start) into the service center. There was a substantial wait, but that is the nature of getting a service without an appointment and I am completely satisfied with the departments ability to work me in. Jennifer in the rental department was very helpful as well. She was able to answer any question I had and was very prompt in setting me up with a rental car. I was very pleased with my experience. I would also like to mention the woman who was overseeing guest checkins was doing an outstanding job facilitating pairing guests with service representatives. Although I do not remember her name. More

Excellent service. The only thing you guys use to have a shuttle. I think you need to bring it back and not charge people to return home while waiting on their service. The only thing you guys use to have a shuttle. I think you need to bring it back and not charge people to return home while waiting on their cars to be repaired. More

Oil change done Everything was done like it said on the estimate for this car. In the past, I had stuff not done like it said on the estimate, but it was not as impor Everything was done like it said on the estimate for this car. In the past, I had stuff not done like it said on the estimate, but it was not as important it was just a car wash. Other than that everything has been good even with my other Honda that I Service there. More

Our first Honda lease! We were happy to have a very straightforward and efficient experience leasing our new Honda Odyssey. Kevin Landman in finance was particularly informa We were happy to have a very straightforward and efficient experience leasing our new Honda Odyssey. Kevin Landman in finance was particularly informative and helpful. More

Accommodating and friendly sales service. Manly has professional sales people that are froendlier and more approachable than most. No mansplaining, no talking over you or pushy sales tactics. Manly has professional sales people that are froendlier and more approachable than most. No mansplaining, no talking over you or pushy sales tactics. They listen and act on what you tell them. More

Regular service Oil change, new air filter installed; returned a week later to have oil drain plug adjusted to stop a small leak which was corrected and OK after. Oil change, new air filter installed; returned a week later to have oil drain plug adjusted to stop a small leak which was corrected and OK after. More

Excellent Customers Service Chris Tara-Browne, Tom and Sean gave us the best customer service, and we highly recommend them. We are enjoying our new 2019 Honda Clarity Touring! Chris Tara-Browne, Tom and Sean gave us the best customer service, and we highly recommend them. We are enjoying our new 2019 Honda Clarity Touring! More