Manhattan Beach Toyota

VERY BAD COSTUMER SERVICE VERY BAD CUSTOMER SERVICE THEY HAVE MY TOYOTA PRIUS PLUG IN WHIT 824 Ml FOR WARANTY SERVICE FOR OVER THREE WEEKS AND NEVER CALL MY BACK OR EXPLAIN WH VERY BAD CUSTOMER SERVICE THEY HAVE MY TOYOTA PRIUS PLUG IN WHIT 824 Ml FOR WARANTY SERVICE FOR OVER THREE WEEKS AND NEVER CALL MY BACK OR EXPLAIN WHAT HAPPENIG More

Do NOT go to this Toyota. Just went in to get a 2014 Highlander. The salesman, Eric, promised to give us $2700 off a car we could get sent to the lot. Then he offered us a great deal to take a higher mo Highlander. The salesman, Eric, promised to give us $2700 off a car we could get sent to the lot. Then he offered us a great deal to take a higher model car on the lot. We happily agreed, started filling out the paper work, then Eric comes back and says he can no longer do that deal, and added $1500 onto the price. We were upset, but agreed to go up $800. He said no. Then we said ok, well just go with your first offer for $2700 off one that you need to bring to the lot, and he said, nope that's no longer available. We walked out. It's a bait and switch game that was so schiesty it was sickening. We headed to South Bay Toyota in Gardena, found the exact same higher end model and told them the deal we originally were offered and if they could match it we would buy the car. No problem deal done. These guys are awesome in Gardena, with so many Toyota Dealerships in LA, Manhattan Beach Toyota is horrible! And a waste of time. More

Until recently, I had good experiences with this service department. However, I was already expecting them to try to sell me things I knew I didn't need so that wasn't a surprise. When I bought my car in department. However, I was already expecting them to try to sell me things I knew I didn't need so that wasn't a surprise. When I bought my car in 2006, they convinced me to buy the SolarShield paint protection program that guaranteed to detail my car twice a year inside and out for as long as I owned my car. I was happy with the results until recently. They are now telling me that they will no longer honor the SolarShield contract because some obscure third party was doing the work and they went out of business. More

I cannot say enough great things about how service manager Ken Winter solved a problem I was having with my Plug-In Prius. It involved an issue of not being able to charge at one set of public station manager Ken Winter solved a problem I was having with my Plug-In Prius. It involved an issue of not being able to charge at one set of public stations, even though I could charge everywhere else. He went above and beyond in diagnosing the issue (he even came out to the charging station on multiple occasions to trouble-shoot) and was able to discover the solution. It is rare to find people that will take the time to solve intricate problems like I was having, but Ken did, and he defines what great customer service is all about! Well done Ken! More

This is the second car I have purchased from Gabe Romero. My first was last year when I bought a 2012 Prius Plug In. I was so happy with the service I received that I returned and bought a 2012 Rav 4 EV. My first was last year when I bought a 2012 Prius Plug In. I was so happy with the service I received that I returned and bought a 2012 Rav 4 EV. I was very interested in the car, but the wife wasn't sure, so we just went to look at it. I could not have asked for any better service than I received. By the end of the visit, we had purchased the car, knew all about the features and charging etc. Price negotiation was painless. I know what I wanted to pay, and how much I wanted for my tradein. I was asking for a fair deal, not a steal. Dealerships are a business and they have to make money to stay in business. I was very satisfied with this process. My wife forgot her work badge in the car, and we needed to get the reverse beep turned off, so she returned the following day by herself and while the work was being done Gabe went and get her some coffee and made her as comfortable as possible. We live in Anaheim. There are a lot of other Toyota dealers close by us that I could have bought a car from, and frankly I went in and talked to them. I knew more about the cars then they did. They are simply sales people that happen to be selling cars. So we drive up to Manhattan Beach to see Gabe. Gabe educates himself about the cars he sells and to my surprise, knew more about the EV than I did. It really is refreshing to work with a dealer that knows what they are selling and can answer questions without trying to make something up. More

Loved the overall experience!! I will definitely recomend! Staff is friendly and knowledgeable! Reynaldo is a great! Thanks for makeing buying a truck so easy! recomend! Staff is friendly and knowledgeable! Reynaldo is a great! Thanks for makeing buying a truck so easy! More

We came in on the last day of March not browsing but determined to purchase a Toyota Corolla from MBT. We had already been given an online quote by Victor Hernandez whose phone calls we received when we determined to purchase a Toyota Corolla from MBT. We had already been given an online quote by Victor Hernandez whose phone calls we received when we signed up for quotes on TrueCar.com. It was one of the lowest we got in our acceptable price range while visiting with many frustrating Toyota dealerships. This is a true story: We called ahead of time to announce our visit and to make sure that our desired model and color is in stock and that the dealership hours are as posted. Everything was confirmed and we were given an appointment with Andy Carlson. From the moment we walked in he met us without delay, greeted us warmly and treated us respectfully throughout the whole stay of 3-4 hours. And once we test drove and spoke about our goals and expectations, we simply "clicked" with Andy. He is very professional, very honest [as honest as a car salesman can be;))) ], very straightforward and knowledgeable, AND very prepared. He already knew our whole previous conversation with Victor Hernandez and was able to honor and negotiate the online WRITTEN offer that brought us in. We can honestly say that we got a great deal, a very satisfactory experience . What made a huge difference in our success here at MBT is that we were extremely well prepared and fully determined to buy! We weren't simply browsing around, wasting mutual time, nor wondering what to do. We walked in knowing exactly what we wanted, how much we were willing to spend, and how to achieve our goals - our excellent credit. With our research and our "homework" done well in advance, full credentials in hand, excellent credit on our side - it was a simple, easy, straightforward process. What made us buy here is the deal (Victor Hernandez) of course, but it's also the fact that Andy Carlson stood out from the mediocre salesmen at the dealerships we visited by his ability to see and understand customers needs, i.e. to see us as people, not numbers. He COMMUNICATED clearly his point WITHOUT the widespread among other dealerships arrogant , derisive, sarcastic and patronizing tone. Andy Carlson showed an amazing sense of humor to us and our child, and he always kept a polite, civil, easy going tone which ultimately earned out respect. That he is the 2011 Scion Champion is perfectly understood. We see no reason why he shouldn't be the Toyota 2013 Champion. Best of luck, Andy! Great job, Victor! Kudos to the rest of the staff who expedited our paperwork and made our sale experience smooth and pleasant. Very satisfied customers. We thank you MBT team! More