Joey was excellent throughout the entire process and
deserves 5/5 stars. He was professional, responsive, helpful, and made the purchasing experience smooth. We are very happy with the vehicle and would
deserves 5/5 stars. He was professional, responsive, helpful, and made the purchasing experience smooth. We are very happy with the vehicle and would definitely recommend working with Joey.
The reason for my 3/5 rating of the dealership overall is our experience with the finance department. We came prepared with financing through our credit union, but some of the information provided while discussing dealer financing was inaccurate. We were also previously told that our credit needed to be run in order to receive a purchase contract, despite us arranging outside financing.
Overall, Joey provided a great experience, but I believe the finance process could have been more transparent and accurate.
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by rubenvirgen45
Verified Customer
Verified Customer
Aug 04, 2026 -
Manhattan Beach Toyota responded
Thank you very much for the positive feedback about Joey. I apologize for the misunderstanding about financing. Even if you have financing through a credit union we still run credit on every customer in case the outside financing falls through. This is a common practice and mandated by Toyota Corporation.
Aug 04, 2026 -
rubenvirgen45 responded
Thank you for your response and for acknowledging our positive experience with Joey. He was professional, responsive, and made the sales process enjoyable. My concerns are solely with how the financing process was handled.
I remain concerned by the statement that running our credit was "mandated by Toyota Corporation." If this is truly a Toyota corporate requirement, I would appreciate knowing where that policy is published. Otherwise, it should be presented as a Manhattan Beach Toyota dealership policy rather than a Toyota Corporation mandate.
More importantly, if your dealership requires a credit application before providing a purchase contract or completing paperwork for customers using outside financing, that requirement should have been clearly disclosed before accepting our $1,000 deposit. Customers should not have to discover a significant dealership policy only after placing a deposit.
We arrived with a valid Kinecta Credit Union pre-approval and were prepared to complete the purchase. Instead, we were told we could not receive a purchase contract without another credit application, which delayed the transaction and required us to return the following day. Had this requirement been explained upfront, we could have made an informed decision before leaving a deposit.
We are happy with the vehicle and truly appreciate Joey's outstanding service. However, I hope Manhattan Beach Toyota improves its transparency regarding financing requirements so future customers know exactly what to expect before committing to a purchase.
Joey was great to work with.
He answered all of our questions quickly and was not at all dimissive.
He answered all of our questions quickly and was not at all dimissive.
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by pbringmann
Verified Customer
Verified Customer
Jun 29, 2026 -
Manhattan Beach Toyota responded
Thank you very much for sharing your positive sales experience with Joey and for the 5 star review.
I came to Manhattan Beach Toyota in late May 2026 to buy
a new Camry SE (white), targeting a ~$30,000 deal I’d been quoted elsewhere. I was initially told they would locate the car at that price. Over rough
a new Camry SE (white), targeting a ~$30,000 deal I’d been quoted elsewhere. I was initially told they would locate the car at that price. Over roughly a 4-hour negotiation, the price moved from $30,000 to $31,000 to $32,000, and in the end I was given no color choice.
The biggest issue: I was never offered a test drive of the actual 2026 vehicle I purchased. I had only driven a different model year at another dealership. After four hours, worn down and believing the price was close to what was promised, I signed the same day.
After driving the car, it didn’t match my expectations, and I realized I had bought a vehicle I was never allowed to test drive. Between the pricing that kept climbing, the hours-long wear-down, and no test drive offered, I felt misled and ended up trading the car shortly after at a significant loss.
My advice to other buyers: get your out-the-door price in writing before investing hours, and never sign without test-driving the exact vehicle (year and trim) you’re buying.
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by NICK
Verified Customer
Verified Customer
Jun 25, 2026 -
Manhattan Beach Toyota responded
This is not a true statement. The negotiation took 4 hours because the customer was not happy with the price. We discounted the car 4K
and the customer purchased the vehicle. If he had buyers remorse he should have come back to us, instead he went to another manufacturer and traded his Camry in and they are the ones who bought the vehicle minus 6k.
Car shopping is usually stressful, but the team at
Manhattan Beach Toyota made it a breeze. I worked with JOEY SILVA, who helped me secure the exact vehicle I wanted in the perfect color. They were tr
Manhattan Beach Toyota made it a breeze. I worked with JOEY SILVA, who helped me secure the exact vehicle I wanted in the perfect color. They were transparent, professional, and always kept me in the loop. The finance team was equally great, making the paperwork quick and painless. If you’re considering buying or leasing a car, definitely check them out!
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by Muhammad Chughtai/Saba Chughtai
Verified Customer
Verified Customer
Jun 12, 2026 -
Manhattan Beach Toyota responded
Thank you very much to share your positive sales experience with Joey and our Finance team!
Danny was great.
He was able to meet all my needs and then some. Give him credit for the sale.....
He was able to meet all my needs and then some. Give him credit for the sale.....
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by mikeweber2
Verified Customer
Verified Customer
Jun 02, 2026 -
Manhattan Beach Toyota responded
Thank you for your feedback on your sales experience and the acknowledgement of Danny.
Very knowledgeable and great customer service.
Salesperson was very helpful and patient while showing me different trucks
Salesperson was very helpful and patient while showing me different trucks
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by Alexmolina810
Verified Customer
Verified Customer
May 29, 2026 -
Manhattan Beach Toyota responded
We appreciate your positive comments about your car purchasing experience and for the 5 star review.
Manhattan Beach Toyota is a very casual, but still very
professional dealership. I never felt pressured or lured into anything that I didn’t want or like. The online team was great. All around nice experie
professional dealership. I never felt pressured or lured into anything that I didn’t want or like. The online team was great. All around nice experience. Joey Silva was very easy to work and communicate with.
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by Ck71
Verified Customer
Verified Customer
Other Employees Tagged:
Hector Aguayo -five stars!
May 21, 2026 -
Manhattan Beach Toyota responded
Thank you very much for sharing your positive sales experience and for the 5 star review!
They were very helpful.
The dealer was not busy. They didn’t try to sell something you didn’t want.
The dealer was not busy. They didn’t try to sell something you didn’t want.
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by djseelig
Verified Customer
Verified Customer
May 11, 2026 -
Manhattan Beach Toyota responded
Thank you so much for sharing your positive sales experience with Joey.
Loved working with Joey and Fred.
They worked tirelessly to find me the car that had all of the features I wanted.
The only thing I did not care for was feeling ambushed with th
They worked tirelessly to find me the car that had all of the features I wanted.
The only thing I did not care for was feeling ambushed with the extended warranty in the finance department, and the need to agree now or never have. Not giving me the time to decide if I wanted it and factor in the added costs.
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by shannonrobin77
Verified Customer
Verified Customer
May 08, 2026 -
Manhattan Beach Toyota responded
Thank you very much for the acknowledgement of Joey and Fred. I will share your additional comments with the Finance Director.
exelent customer service 100% recomended and will
definitly going back if need to get more services joey just the best comunication and friendly
definitly going back if need to get more services joey just the best comunication and friendly
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by jcano3087
Verified Customer
Verified Customer
Mar 24, 2026 -
Manhattan Beach Toyota responded
We appreciate the positive words about Joey and for your wonderful comments.