Manchester Harley-Davidson

This place is terrible! All they care about is the sale…once they have your $$ they could care less. I bought a new road glide ST over two weeks ago and they were so nice All they care about is the sale…once they have your $$ they could care less. I bought a new road glide ST over two weeks ago and they were so nice and everyone was so helpful that day. I signed the papers and now have been waiting for delivery for over 2 weeks. No one calls back, parts and service can’t give me a date when they can get the bike with the parts (bars, seat, floorboards etc.) delivered. It has been sitting on the showroom floor. I would not buy any bike from this dealer, it should have been a red flag that everyone in the place was “new”. It seems like dozens of people work there and upper management is non-existent. If looking for a Harley go anywhere but here. BTW This is the first review I have ever written, I feel compelled to let everyone know so they don’t have the same experience. When/if I ever pick up the bike I will not have it serviced here! More

Great selection and awesome sales team. Hanna was great to deal with. Manchester Harley just scored a new customer for life. Hanna was great to deal with. Manchester Harley just scored a new customer for life. More

Bike runs well but in very rough shape, I can tell no one really look it it, when I took the seat off it look like it had never been removed before. The tank rear fender and both saddlebags have chipped pain really look it it, when I took the seat off it look like it had never been removed before. The tank rear fender and both saddlebags have chipped paint. they told me they detailed it but I can see the just hosed it off. I hope they did a better job mechanically then they did cosmetically. I like the bike and will fix it up, but if you are going to buy a use Harley from them make sure you check it out before you take it. More

This is how they treated us: I called about 2015 Street Glide Special listed for sale at Manchester Harley-Davidson in New Hampshire. I spoke to an "Internet Fit Specialist" about the bike. He assur Street Glide Special listed for sale at Manchester Harley-Davidson in New Hampshire. I spoke to an "Internet Fit Specialist" about the bike. He assured me that if I came in they'd "take care" of me, and would make me happy. I live 292 miles away from their dealership, which I mentioned. I wanted to put down a deposit but he said they don't take deposits. I said I'm not going to drive all that way without doing due diligence and nailing down the details as much as possible, and again he assured me, I wouldn't leave dissatisfied. I noted the address on the listing was for a different location than they where they were located. They said No, that's a mistake, it's at Manchester HD in New Hampshire. "OK, are you sure? I mean, this is a LONG drive, I don't want to go to the wrong place." Yes, he said, it's at Manchester, NH. We drove 5-1/2 hours to get there, and there salesperson I'd been talking to doesn't even work there. No one there knew about the bike I wanted to see, and guess what? IT WASN'T THERE! It was at their other location! So that's 70 miles I wasted. At least I'm headed back towards home. I say "Please call the other location, tell them we're on the way, and that we've come all this way to see that bike." They smile and nod Yes, they will do that. No one did though. We get to the other location, they don't know who we are, they know nothing about the bike. They apologize for the way we've been treated, and say let's find your bike. They found it. It had a big SOLD tag on it. It was sold 3 months ago!! It was a 12-1/2 hour day, 600 miles driven, over $100 in gas and tolls, and a wasted vacation day. So do you think they cared? 2 days later I had someone else call them about the same bike, saying they were from Michigan and they were going to drive there with their trailer. Manchester says: COME ON DOWN! There are no prices on the bikes. Heck not even tags showing the model, options, nothing. They won't give you the actual price on the phone, it's always a range between x and y. You can place a deposit. You don't know the person you're speaking to only cares about getting you in the door. So no, they didn't "take care" of me. These kinds of tactics might work on others, but I will never patronize any of the dealerships in this group. BUYER BEWARE. More

Best customer service, friendly staff and when I called in to get information on the bike I wanted to look at, I spoke with Jena and Crystal...they were both super helpful and set me up with my sales perso in to get information on the bike I wanted to look at, I spoke with Jena and Crystal...they were both super helpful and set me up with my sales person who was great too! I will definitely be back and referring my family and friends. PS i LOVE my new Sportster More

Bait and switch tactics continue at this dealership!!! My husband contacted the dealership twice to make sure that specific bike was available for a test ride. He drove three hours one-way to be offered a ne husband contacted the dealership twice to make sure that specific bike was available for a test ride. He drove three hours one-way to be offered a new bike instead!!! Half an hour later after he left my son called to ask for that specific bike and he was told that it was still available. And just to be clear They don’t even deserve one star. More

I would just like to send out a huge thank you to Felicia for helping me out when I went into the store she knew exactly what I was looking for. She was very outgoing and friendly I felt so good that I deci for helping me out when I went into the store she knew exactly what I was looking for. She was very outgoing and friendly I felt so good that I decided to write a review on her and I don't usually do reviews. So thank you very much Felicia More

Huge thank you to Dan Shea at Manchester Harley-Davidson!!!! I'm in the market for a new bike and Dan was extremely helpful in answering all my questions and pointing me in the right directi Harley-Davidson!!!! I'm in the market for a new bike and Dan was extremely helpful in answering all my questions and pointing me in the right direction. Your dealership is the best!!! More

I wanted to give a great BIG thank you to Felicia. You helped me out tremendously. Your outgoing personality and awesome customer service skills are beyond words. Your fantastic and would highly recommend helped me out tremendously. Your outgoing personality and awesome customer service skills are beyond words. Your fantastic and would highly recommend ANYONE to come see you !!! Again, THANK YOU SOOOO MUCH ! Have a wonderful weekend. More

My experience in Manchester Harley was awesome. I would highly recommend people to go there and meet Hanna McNeil. Her customer service is awesome and she would guide you to get your dream bike. highly recommend people to go there and meet Hanna McNeil. Her customer service is awesome and she would guide you to get your dream bike. More