Malloy Chevrolet of Charlottesville

We went to look at a car that was listed on the website, and we were promised it would be there, and when we got there we were told it had been sold days before. No apologies for us driving an hour to get t and we were promised it would be there, and when we got there we were told it had been sold days before. No apologies for us driving an hour to get there, or that we had been promised to see a vehicle and then it was not there, just "Yep, it's been sold, not much I can say." Then they showed us a Chevy Trailblazer, which we liked. We had another scheduled appointment to see another car, and we said that we really liked the vehicle and would be back to take it for a test drive and possibly purchase it. When we came back, just an hour later, Rod told us that there was another couple there who were already looking at getting the financing to purchase the car. ONE HOUR. We were then told (with a dismissive wave of the finger) we could go into their waiting room to wait and see if the other couple couldn't get the financing and then we could see the car. I get that they are in the business of selling cars, and that they are going to sell a car to whomever wants to buy the car, but we told him we would be back to talk about purchasing the vehicle. We were treated so poorly. I don't think I have EVER been treated so poorly by a sales person. We sat and sat, waiting for someone to come back to us, and no one ever did. We drove back to Harrisonburg and purchased a vehicle at Bob Wade Auto, where we were treated like human beings. We were treated like we did not matter, that our business did not matter. We will NEVER go back, and we will be telling anyone who will listen that this is not a reputable dealer and that the customer service is abysmal. Also, Rod stunk of cigarettes. Just, yuck. More

I could not be happier with my purchase from Jim Price Hyundai. We've all heard stories of young women being ignored, dismissed, and getting terrible deals when buying cars. This was absolutely not my exp Hyundai. We've all heard stories of young women being ignored, dismissed, and getting terrible deals when buying cars. This was absolutely not my experience! The staff treated me as a serious customer immediately, even before I made it clear that I intended to purchase a new car. The salesman I worked with, Phil, was very knowledgeable about all the cars on the lot and patiently explained the differences between different models, years, and add-on packages. He helped me choose the car that had all the things I needed without selling me anything I didn't. We worked out a deal I was comfortable with and he did not pressure me to decide immediately or use the typical tactic of warning me that the car could be gone tomorrow or that he wouldn't be able to get me that particular deal if I didn't sign right away. I felt taken care of, not taken advantage of! When I came back in the very next day to do the paperwork, he was just as friendly. Even once the ink was dry, he treated me like my business was his number one priority. I got a surprisingly good offer on my very beat up trade-in, had a painless experience in the finance office, and drove off the lot a very satisfied customer! More

Went in to dealer to get service on Chevy Tahoe. Woman at front was very nice. I was there the whole time and my appointment was at 10:00 am. They finally took my truck back at 10:45 am, Not a big deal as th front was very nice. I was there the whole time and my appointment was at 10:00 am. They finally took my truck back at 10:45 am, Not a big deal as they were busy but they were done at 11:30 and I got my truck back a little after 11:45 and they charged me 1.5 hours. I told the guy at the front that they should charge me the hour that it took to complete the job. He said that the mechanics work on commission. I said so it's my fault that the technician works on commission? I paid for the work at the 1.5 hour price because we would have been there all day. Never going back again! I hate it when people take advantage of you. More

My sales person, Joel, was a joy to work with. That is where the positives stop. The sale went rather smoothly, but when we got home it was clear that the vehicle had not been detailed. I was assured they where the positives stop. The sale went rather smoothly, but when we got home it was clear that the vehicle had not been detailed. I was assured they would fix it and give me a loaner in the interim. When I arrived the used sales manager wanted me to wait, assuring me it would take only 30 minutes. I had my 85 year old grandmother and 10 month old child with me, so they brought me to Walmart(right next door) to do my shopping. They said they would call/text me when it was ready. An hour later I still had heard nothing. I contacted the dealership and the salesperson said they were on their way. So we waited another fifteen minutes. I was picked up in a different vehicle. SO I had to reinstall the car seat. It was so high off the ground my grandmother could barely get in with assistance. We get back to the dealership (in 30 seconds because it's right next door) and they pull my van up. I open it and there is still dirt on the door and soda in the cup holders. Finally they decide to give me a loaner and detail it. Even worse, the used sale manager came up and told me "I guess it's true if you want something done you should do it yourself" and blamed the whole thing on the sales person. They are cleaning it now. We shall see. More

Nothing out of the ordinary. Very typical sales experience. Neither good or bad. We were given the tired old "let me go see what my boss says about this offer." Then you wait for 5 minutes for the experience. Neither good or bad. We were given the tired old "let me go see what my boss says about this offer." Then you wait for 5 minutes for the offer you can't refuse. We ended up getting a good price. I guess I am so fed up with the smoke and mirrors of auto pricing and haggling in the age of instant pricing on the internet. More