Malloy Chevrolet of Charlottesville

Very satisfied with the work done on my car. The staff was very reliable . I will return! The staff was very reliable . I will return! More

I placed a $500 refundable deposit on a vehicle that was subsequently sold the same day. I understand that mistakes happen and they offered to find an identical vehicle to make up for the incident, but we w subsequently sold the same day. I understand that mistakes happen and they offered to find an identical vehicle to make up for the incident, but we were unable to close a deal. The real reason for this rating is their refusal to refund the refundable deposit after the mistake was made and even furthermore after we were unable to close a deal. Thankfully I used a credit card for the deposit, however, I should not have had to escalate to a chargeback or file a complaint with the BBB. Lastly, while trying to negotiate the replacement vehicle for the one that they sold, I observed that the VIN numbers were changing with each offer which also seemed shady to me. They insisted that the end result would be the same, but the lack of explanation on the VIN change before I brought it up did not instill confidence. More

They were very helpful finding the car I wanted even tho they had to pull it from a different location. they had to pull it from a different location. More

Jennifer and team were welcoming, quick, complete and did a great job. Thanks so much. a great job. Thanks so much. More

Everyone working there was very kind and helpful. I’ve relaxed in the waiting room and watched something on my phone so the time goes faster. I’ve relaxed in the waiting room and watched something on my phone so the time goes faster. More

Came in for a routine service and had a couple of minor concerns about my car. Bryan was super friendly and attentive, and had me in and out fairly quick. Highly recommend the guys over at Malloy! concerns about my car. Bryan was super friendly and attentive, and had me in and out fairly quick. Highly recommend the guys over at Malloy! More

Great people to work with. The sales person was really, really super fun to work with. Great experience. The sales person was really, really super fun to work with. Great experience. More

Able to schedule online, initial contact was great, but had to reach there after. They repaired the main concern but missed secondary which was a leaking tire. When I asked prior to picking up they stated had to reach there after. They repaired the main concern but missed secondary which was a leaking tire. When I asked prior to picking up they stated they checked for a leak and didn’t find one. So they filled it. I believe they only filled the tire because I reminded them of the leak and didn’t actually check. The tire lost PSI on my trip home and overnight. I let them know which they quickly replied I could return and they would check again. I live an hour away so that wasn’t worth the trip. My local shop found the leak and fixed it within hours just a pain that I even had to go to a second shop when Malloy had the car for two weeks for the main repair and could have dealt with the tire leak during that time. More

Sam and Chris are amazing! !!! Outstanding!!! Hard workers! Definitely all about their customers and doing what they can to help! !!! Outstanding!!! Hard workers! Definitely all about their customers and doing what they can to help! More

No one called me when my vehicle was ready. When I picked up my vehicle no one pulled it around. I had to wander around the parking lot looking for it. I used my rewards points for the first When I picked up my vehicle no one pulled it around. I had to wander around the parking lot looking for it. I used my rewards points for the first time since I started accumulating them in 2019 when I bought the vehicle at this dealership. After purchasing the vehicle at this dealership and getting all of the service at this dealership for the past 7 years the points barely paid for half of an oil change! 7 years of loyalty didn't even get me an oil change! I purchased my last 3 vehicles at this dealership and all of the maintenance has been purchased at this dealership. It has really went downhill since Malloy took over. Over priced and under performed. More