Malloy Auto Group

I went in for a state safety inspection. Had to leave the vehicle at the shop for a few hours due to back log. Customer service was excellent. However, work was sloppy. The mechanic that did Had to leave the vehicle at the shop for a few hours due to back log. Customer service was excellent. However, work was sloppy. The mechanic that did the job did not remove glue residue from the old inspection sticker. As a result, the new sticker did not adhere completely and there's substantial amount of glue residue left on the windshield outside of the sticker - this is intentionally careless/sloppy and unprofessional work. As an icing on the cake, there was a grease smudge on driver door by the handle, and car interior smelled greasy. More

by YVARSHY Verified Customer Verified Customer

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The service team worked hard to complete all the work. Lots of challenges with the service equipment. Lots of challenges with the service equipment. More

by joetrecca Verified Customer Verified Customer

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Victor always does his best to help me with any situation I encounter with our smaller transit busses I encounter with our smaller transit busses More

by beaverd0 Verified Customer Verified Customer

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very satisfied with the process. this is how a dealership should be operated the team worked hard to make sure everything was simple and easy. hands down best service when buy. this is how a dealership should be operated the team worked hard to make sure everything was simple and easy. hands down best service when buy. More

by shermanjr9 Verified Customer Verified Customer

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I placed a $500 refundable deposit on a vehicle that was subsequently sold the same day. I understand that mistakes happen and they offered to find an identical vehicle to make up for the incident, but we w subsequently sold the same day. I understand that mistakes happen and they offered to find an identical vehicle to make up for the incident, but we were unable to close a deal. The real reason for this rating is their refusal to refund the refundable deposit after the mistake was made and even furthermore after we were unable to close a deal. Thankfully I used a credit card for the deposit, however, I should not have had to escalate to a chargeback or file a complaint with the BBB. Lastly, while trying to negotiate the replacement vehicle for the one that they sold, I observed that the VIN numbers were changing with each offer which also seemed shady to me. They insisted that the end result would be the same, but the lack of explanation on the VIN change before I brought it up did not instill confidence. More

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They were very helpful finding the car I wanted even tho they had to pull it from a different location. they had to pull it from a different location. More

by dave.kroll70 Verified Customer Verified Customer

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No one called me when my vehicle was ready. When I picked up my vehicle no one pulled it around. I had to wander around the parking lot looking for it. I used my rewards points for the first When I picked up my vehicle no one pulled it around. I had to wander around the parking lot looking for it. I used my rewards points for the first time since I started accumulating them in 2019 when I bought the vehicle at this dealership. After purchasing the vehicle at this dealership and getting all of the service at this dealership for the past 7 years the points barely paid for half of an oil change! 7 years of loyalty didn't even get me an oil change! I purchased my last 3 vehicles at this dealership and all of the maintenance has been purchased at this dealership. It has really went downhill since Malloy took over. Over priced and under performed. More

by DURAND.TEEL Verified Customer Verified Customer

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Great place to buy a car, truck, or whatever you are looking for Samantha will hook you up ! looking for Samantha will hook you up ! More

by patricia_shifflett Verified Customer Verified Customer

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I Highly recommend this dealership! ! The sales representative was very helpful, and answered all of my questions. ! The sales representative was very helpful, and answered all of my questions. More

by CFULK1 Verified Customer Verified Customer

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I highly recommend this dealership. Samantha, our sales representative, was very nice, helpful, answered all of our questions and we never felt pressured into buying our automobile. T Samantha, our sales representative, was very nice, helpful, answered all of our questions and we never felt pressured into buying our automobile. The entire management team were also very professional. Vince and the new GM were wonderful. So, if you are looking for a new or used vehicle, give them a chance to help you. You will be very pleased! More

by Pacmed01 Verified Customer Verified Customer

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