Malloy Chevrolet of Charlottesville

I have been with Jim price Chevy and of Charlottesville and now of which is Malloy of Charlottesville Chevy. Since 2020. I was with Jim price Kia 16 years prior. I am so disappointed with experiences I hav and now of which is Malloy of Charlottesville Chevy. Since 2020. I was with Jim price Kia 16 years prior. I am so disappointed with experiences I have had and my Chevy Trax 2018. 40,000 miles pump well went, then 52,000 radio went out I had to replace it at cost to me of course .At least four recalls purge valve replacement . Wait let’s waiting for undercarriage repair before 120,000. On top of everything else same parts replace at 40,000 replacement them again last week on a Monday to my surprise water resivor is almost completely empty and which tells me same issue not even replace six days ago is happening again. This is my first Chevy vehicle I have ever owned and I am completely heartbroken! How can a Chevy be so bad so many problems not even at 91,000 miles. I am so disappointed these words don’t cut deep enough I truly expected so much better from a Chevy! I expect more than this ii have owned Kia’s never need work for many years . My sister has never owned anything but Chevy vehicles swears never a problem with them had her truck 2013 no issues not a one. She just bought a new vehicle I. October 2024 a Chevy. My husband will be taking my vehicle back tomorrow morning to malloy Chevy in Charlottesville for repairs done to be redone again tomorrow morning ! I am just really disappointed because I have always been taught that Chevy was American made and a great vehicle! I have kids special needs one as well you see transportation is imperative for my family and dependability and trusting my mechanics is a must right now I am scared, dissatisfied and unfortunately not able to give a great positive attitude or reason to give a reputable opinion about this facility! What I need is for them to fix my vehicle to compliances . Let me see them do better show me compassion and kindness fix issues with my vehicle! More

Did not follow through with promises about getting my car. Never communicated that I wouldn’t have my car on time. Was pushy about all paperwork being done at 10pm at night and still did not have my car car. Never communicated that I wouldn’t have my car on time. Was pushy about all paperwork being done at 10pm at night and still did not have my car the next day and is continuing to push back the day I get my car when it was promised for “the next day.” Was told there would be no worries and car would be ready for me to take home and now they are unsure of the day it will arrive. They had me sign paperwork not even knowing if the car I was signing for was the one I would be getting. Salesman was not friendly or supportive in our interest of buying a car. Buying a brand new car is supposed to be exciting and he was far from enthusiastic and has ruined the entire experience. trade in value came out as less than half of what Kelly blue book value is. Poor communication on fees and was not knowledgeable about features of the car. More

Service rep was great. Invoice was well below the estimate. I was disappointed in the pressure from the sale department to sell my vehicle. I bought my first car from th Invoice was well below the estimate. I was disappointed in the pressure from the sale department to sell my vehicle. I bought my first car from this building in 1977. Not sure I want to deal with sale people that use such tactics. More

My only complaint is the amount of time it took. I thought by coming in early and only having an oil change it would be quick but that was not the case. I was there for 2 hours plus. I thought by coming in early and only having an oil change it would be quick but that was not the case. I was there for 2 hours plus. More

Sure! Here’s a quick, balanced review you can use: ⸻ Review for Malloy Chevrolet I had an excellent overall experience buying my car at Malloy Che Here’s a quick, balanced review you can use: ⸻ Review for Malloy Chevrolet I had an excellent overall experience buying my car at Malloy Chevrolet. The staff was professional, the process was smooth, and they made everything straightforward from start to finish. My only minor complaint is that the trade-in value for my old vehicle felt a bit on the low side. That said, the positive experience and quality service more than made up for it. Would definitely recommend them to others! More

The technologist and advisor, Cameron Childress were great! I would 10/10 recommend asking for those two to make your experience/service seamless. Those two make sure to update me every hour on the stat great! I would 10/10 recommend asking for those two to make your experience/service seamless. Those two make sure to update me every hour on the status of my service since the issue I had was quite complex. More

Quick and thorough. It took half the time as quoted. Really appreciate the efficiency and respect towards customers It took half the time as quoted. Really appreciate the efficiency and respect towards customers More

Outstanding Service! Brandon went above and beyond to ensure all of our covered expenses were taken care of through our insurance, leaving us with minimal out-of-pocket c Brandon went above and beyond to ensure all of our covered expenses were taken care of through our insurance, leaving us with minimal out-of-pocket costs. He kept us informed every step of the way, and the turnaround time on our vehicle was even faster than expected. We couldn’t have asked for a smoother experience! More

The service writer, Mark Spanenberger, did an outstanding job! He kept me informed of the status. Very polite and respectful. job! He kept me informed of the status. Very polite and respectful. More

Amazing . Best buying experience I have ever had.. love my new chevey 2500 black widow Best buying experience I have ever had.. love my new chevey 2500 black widow More