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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,056 Reviews
Call Service Center (678) 515-9339

2,056 Reviews of Mall of Georgia Ford - Service Center

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November 29, 2024

Overall the service was great! Donnie was very helpful. However, I cannot recommend Steve as a service advisor. More

by Kaitlynnboyle6
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager Donnie Jones 5*, and service advisor Steve 1*
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Dec 03, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that you had a great experience overall and that Donnie was helpful. Please feel free to reach out to us directly if you'd like to discuss your experience further. Your satisfaction is very important to us, and we’ll work to ensure all aspects of your experience are improved moving forward.

November 27, 2024

My service advisor was very courteous and explained everything in great detail. The service center was clean. More

by alvinhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Dec 02, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad to hear that your service advisor was courteous and took the time to explain everything in detail. We also appreciate your feedback about the cleanliness of our service center. We strive to provide a positive and transparent experience for all our customers, and it’s great to know we met those expectations during your visit. We look forward to serving you again in the future!

November 26, 2024

Their services are always great. I’ve been using them four the past 5 years. More

by Fortune moturayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Nov 27, 2024 -

Mall of Georgia Ford responded

Thank you for your continued trust in our service department over the past five years! We're so glad to hear that you've consistently had great experiences with us. We truly appreciate your loyalty and look forward to serving you for many more years to come. If you ever need anything, don't hesitate to reach out!

November 26, 2024

I have had issues with this driveshaft since I purchased the truck. Every time I bring it in for oil change, they have to pack it with grease because I guess it leaks back out. I don’t understand why it con More

by Ray.wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unknown
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Nov 27, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this to our attention, and we apologize for the repeated issues you’ve experienced with your driveshaft. This is certainly not the experience we want for our customers, and we would like to resolve the matter as quickly as possible. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can investigate the repair history and discuss how we can address this ongoing concern. We appreciate your patience and look forward to working with you to resolve this issue.

November 25, 2024

I purchased a 2024 F150 in July. It had a leak from the sunroof the first time it rained. I took it in for service and they said they couldn't find the leak. I showed them a picture More

by RSLAWRENCEUSMC
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Nov 27, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this to our attention, and we sincerely apologize for the ongoing frustration. It’s concerning to hear about the sunroof leak, and we understand how important it is to have this resolved promptly. To ensure we get this addressed, please reach out directly to Scott Tackabury at Stackabury@vtaig.com. Scott will personally assist you in scheduling the service and ensuring that the issue with your vehicle is properly handled. We appreciate your patience and look forward to resolving this for you.

November 23, 2024

The service center is full of friendly and hard working associates. It's a pleasure doing business with y'all. More

by JENNALEIGH24.7
Recommend Dealer
Yes
Employees Worked With
Scott
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Nov 26, 2024 -

Mall of Georgia Ford responded

Thank you for the wonderful review! We’re thrilled to hear that you had such a positive experience with our service center. Our team works hard to provide excellent service, and it’s great to know their efforts are appreciated. We look forward to continuing to serve you!

November 23, 2024

Solid solid solid solid solid solid solid solid solid solid solid solid solid solid solid More

by JAMES_KEYLLEY88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Nov 26, 2024 -

Mall of Georgia Ford responded

Thank you for the 5-star review! We truly appreciate your feedback and are glad to know you had a great experience with us. If there's anything more we can do for you, feel free to reach out!

November 22, 2024

Lies. Deceit. Unprofessionalism. The worst I’ve ever seen. Thanks for reminding me to hit up BBB, Yelp, FB, etc. I’ve bought two trucks there but I’m not More

by MATT@GOINFOPIPE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Youngblood I believe. Service manager.
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Nov 25, 2024 -

Mall of Georgia Ford responded

We’re truly sorry to hear about your experience, and we take your concerns very seriously. This is certainly not the level of service or professionalism we strive for, and we deeply regret that your recent interactions have led to this frustration. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please reach out to Scott Tackabury at Stackabury@vtaig.com. We value your feedback and hope to address the situation to your satisfaction.

November 22, 2024

I have gone to other dealerships and non compare to the service at this dealership More

by christymmaguire4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re thrilled to hear that our service stands out compared to other dealerships. Providing exceptional customer experiences is always our goal, and we truly appreciate your loyalty. We look forward to continuing to serve you in the future!

November 22, 2024

Able with matheo everything solved very well everything thank you recommended if something doesn't go well they fix it problem quickly thank you very much More

by Gonzalezlupie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're so glad to hear that we were able resolve everything to your satisfaction. We take pride in addressing issues quickly and efficiently, and we're happy to know you had a positive experience. Thank you for your recommendation, and we look forward to serving you again in the future!

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