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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,154 Reviews
Call Service Center (678) 515-9339

2,154 Reviews of Mall of Georgia Ford - Service Center

Sort by
August 12, 2023

Horrible service! Service tech did not contact me back for service. Easy repair but no contacr More

by Rwhitinger
Recommend Dealer
No
Employees Worked With
Service tech
Report | Print
Aug 17, 2023 -

Mall of Georgia Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 11, 2023

It was an excellent experience from start to finish! Chris Escoe and Donnie Jones are first-rate in everything they do! Mall of Georgia Ford give expert quality service. More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Escoe, Donnie Jones
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Aug 17, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

Aug 18, 2023 -

Dean responded

Thank you for your excellent staff and mechanics.

August 11, 2023

Great service, very professional team. The ease of scheduling, drop off and pick up my vehicle. More

by JoeS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Aug 17, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 10, 2023

Prompt efficient service every time I book my family’s vehicles into the shop at the FMOG More

by mitchdbooth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with service
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Aug 17, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 08, 2023

Great. Service, I would highly recommend Mall of GA Ford to anyone. I will return for any new car or repair needs. More

by Jim.reuter1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sterling Oliver
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Aug 17, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 08, 2023

Care was taken to ensure all of my needs were met. It took a little longer than expected. Staff was great to enter act with More

by Mcc21090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 07, 2023

Service consultant tried to upsell the level of service I had ordered through the online appointment process. Also..the service reminder in the car was not reset..started going off about a week after the oil More

by BIKEMAN132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Turnbull
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Mall of Georgia Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 06, 2023

It’s been 2 months and I still haven’t gotten a call back to drop my car off for the recalls… More

by beazlywifey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Mall of Georgia Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

Aug 20, 2023 -

beazlywifey responded

I’m still awaiting the call from service with confirmation of the parts. It’s been 3 months.. I’m concerned because some of the recalls are air bags and you never know when you will have an accident.

August 04, 2023

No reply no car wash no service I had to call before they call so unprofessional More

by Eunjong song
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name but she is training
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Aug 17, 2023 -

Mall of Georgia Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 04, 2023

Dear God in heaven, I wish I could one time get my car serviced without having to fill out a survey. I absolutely trust this dealer with my truck! I give reviews regularly, but this is over the top. More

by Early bird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 07, 2023 -

Mall of Georgia Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

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