Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,150 Reviews
Call Service Center (678) 515-9339

2,150 Reviews of Mall of Georgia Ford - Service Center

Sort by
September 01, 2023

Professional Service Department completed service right On time. I love this service department thru four cars purchased at Mall of Georgia always delivered on time service. The agents go out of the way t More

by sandra.strong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate McConkey
Report | Print
Sep 05, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 31, 2023

I was not happy wit customer service dept. Lack of knowledge and lack of communication. My agent was Darreill. I don't know if I spell her name right. More

by motamedi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darrelle
Report | Print
Sep 11, 2023 -

Mall of Georgia Ford responded

We apologize for the negative experience you had with our customer service department. We appreciate your feedback and will address the issues you mentioned to improve our knowledge and communication. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 31, 2023

They were Slow to meet with me when I pulled into the service area there More

by sayersderw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
August 31, 2023

Worst customer service change cat converter and oil change they didn’t update before i called also diocar washed More

by Eunjong song
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know her name but she is new
Report | Print
Sep 11, 2023 -

Mall of Georgia Ford responded

Hi Eunjong, we apologize for the poor experience you had with our customer service. We strive to provide timely updates and a thorough car wash. We appreciate your feedback and will work to improve in these areas. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 30, 2023

Did not listen well enough to my concerns. I was given “Recommendations”, the concerns weren’t addressed. More

by Eadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dpt
Report | Print
Sep 11, 2023 -

Mall of Georgia Ford responded

Hi Eadam, thank you for sharing your feedback. We apologize if we didn't fully address your concerns. We appreciate your input and will work on improving our listening skills to better serve you in the future. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 30, 2023

Terrible communication and terrible customer service . Extremely hard to talk with live person Unable to leave messages because mailboxes full! We would never do business here again nor buy another Ford n More

by BRADHILL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager of service and several others in service department
Report | Print
Sep 11, 2023 -

Mall of Georgia Ford responded

Hi Brad, we're sorry to hear about your negative experience with our communication and customer service. We apologize for the difficulties you've faced in reaching a live person and the full mailboxes. We appreciate your feedback and will work to improve these areas. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 30, 2023

Great dealership! I would definitely let them work on my car anytime.!! Great customer support and professionalism More

by Jasonbeam302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Mall of Georgia Ford responded

Thank you for the positive review! We look forward to serving you again in the future.

August 28, 2023

They provide excellent service and are a great value. I highly recommend them to my friends and family. More

by KTGMCDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Mall of Georgia Ford responded

Thank you for the positive review! We look forward to serving you again in the future!

August 28, 2023

I bought my vehicle at this dealership, but I think since then the quality of service has gone down, especially in the service department More

by Vinnette Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 28, 2023

I feel I was taken advantage of and ripped off. I don't think I can trust you again More

by shelialindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember names
Report | Print
1
...
60
61
62
...
215