Mall of Georgia Ford - Service Center

I am really o Pleased with response and time my long distance travel was possible due to timely help I also appreciate the young African American girl (name Aliver. Like I forget) Pl keep the great wor distance travel was possible due to timely help I also appreciate the young African American girl (name Aliver. Like I forget) Pl keep the great work going More

I was pleasantly surprised that my car was thoroughly cleaned inside and out for the Zaktek prison reapplication. However, I didn't care for finding out at the last minute that the shuttle couldn't pick cleaned inside and out for the Zaktek prison reapplication. However, I didn't care for finding out at the last minute that the shuttle couldn't pick me up from home, despite knowing my address prior to dropping off my vehicle. More

Bought a brand new 2023 Ford F-150 Platinum edition from this dealership. The A/C does not work properly and the dealership won’t fix it. They tried twice and just simply gave up. They told me FORD headquar this dealership. The A/C does not work properly and the dealership won’t fix it. They tried twice and just simply gave up. They told me FORD headquarters are working on the issue and in the meantime there is NOTHING they can do. So here I am stuck with a pretty expensive truck with a malfunctioning A/C. More

Personnel was very helpful. I was prepared to wait while my car was repaired but was encouraged to be taken home instead. This was arranged by the dealership. I was prepared to wait while my car was repaired but was encouraged to be taken home instead. This was arranged by the dealership. More

Immediately received my car in and took time to find and fix the problem. Nate was very clear on explaining the process and also helping me with the rental car. He explained the process of getting finding fix the problem. Nate was very clear on explaining the process and also helping me with the rental car. He explained the process of getting finding out my car electrical problems . I felt very comfortable and confident this time my car will be well taking care of. I am very satisfied with the timing and the performance. More

I sat for 4 hours after I was told my service person would come out to greet me She was not told I had arrived and it took another 45 min before my car was ready. Then, the paper and plastic was left in would come out to greet me She was not told I had arrived and it took another 45 min before my car was ready. Then, the paper and plastic was left in my car after my service and finally... my car was blocked in and I couldn't leave for 10 minutes after my keys were returned. More

Service department is impossible to reach. Our Service Manager gave us his personal number. Other than this issue, we were satisfied with the work completed. Our Service Manager gave us his personal number. Other than this issue, we were satisfied with the work completed. More

Alan Green was very helpful correcting a customer service issue. He followed through on addressing the problems. issue. He followed through on addressing the problems. More

Went in for recall came out with other items broke. Had to pay for things they broke. Had to pay for things they broke. More

Courteous, friendly and prompt service. Xxx xxx xxxx xxxx xxxx xxxx vvvvv vvvvv zzzz zzzzz zzzzz zzzz Xxx xxx xxxx xxxx xxxx xxxx vvvvv vvvvv zzzz zzzzz zzzzz zzzz More