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This rating includes all service center reviews, with more weight given to recent reviews.
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2,154 Reviews of Mall of Georgia Ford - Service Center
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Verified Customer
October 08, 2023
You guys said you serviced my car, but who is to know? You said my brakes were at 5 mm on the back sides and they were actually at 1. I knew something was still wrong so I took it to a new place to be ser You said my brakes were at 5 mm on the back sides and they were actually at 1. I knew something was still wrong so I took it to a new place to be serviced. I called to talk, sent the paperwork, and never heard back. Called with a follow up. Never heard back. You’re in the business of keeping people safe, which absolutely did not happen here. More
by Hmsmiles17
Employees Worked With
Alan Greene
October 06, 2023
Would not call us back to make appointment for service call. Finely had to drive there to get appointment. The service and work were excellent, but had to drive to get things started call. Finely had to drive there to get appointment. The service and work were excellent, but had to drive to get things started More
by Gary.fountain
Employees Worked With
Service people
October 03, 2023
I have had two Exploerer bought and service led for the time I had the vehicles. The first one I drove to 230,000 with only one majors repair. I have 2019 Explorer with 60,000 miles with no major repairs time I had the vehicles. The first one I drove to 230,000 with only one majors repair. I have 2019 Explorer with 60,000 miles with no major repairs. The customer experience, service and the team members at Mall of Ga Ford are excellent! More
by DFIELDS379
October 03, 2023
They kept in touch they always do a good job great service thank you til next time service thank you til next time More
by ericwaters06
Employees Worked With
October 02, 2023
I keep coming back ,(my third purchase in this many years) do you mostly through the high-quality service, and excellent leader ship on the part of the service manager in that area of the dealership. T years) do you mostly through the high-quality service, and excellent leader ship on the part of the service manager in that area of the dealership. That being said, this purchase experience was above average, or average and enjoyable, as they all had nice personalities, but it was clear to me this time around there was a changing of the guard, and nobody knew what the product was all about education of the sales staff would be my highest priority, if I planned on succeeding with this dealership going forward, I won’t name names because I actually went through several people before we got the job done and the end result was what I wanted so I can’t complain More
by reassoc1
Employees Worked With
Non of the above
