Mall of Georgia Ford - Service Center

My issue wasn't addressed with Ford F150 2018 for a know transmission 10 speed issue from day one and now my transmission is shot after almost getting in an accident because the transmission started to go transmission 10 speed issue from day one and now my transmission is shot after almost getting in an accident because the transmission started to go causing vehicle to drop in speed drastically even causing tires ro squeel and the I couldn't accelerate while on a highway with kids in the back. Less than 5k miles after I brought it in the last time to address the issue. If you have this vehicle and experiencing any kind of shuttering while drive it and shifting bring it in and dont accept it is typical for these 10speeds as the answer. Push for diagnostic before too late. They are just trying to push you outside of the warranty time period as I was told since Ford HQ doesn't want to cover the cost and even a new transmission won't necessarily fix it. Also, report the issue to NHTSA. More

My wife and I have had a few issues with communication from the center in regards to lead times for service, along with complete lack of response to my last request for assistance with my truck’s warranty from the center in regards to lead times for service, along with complete lack of response to my last request for assistance with my truck’s warranty. Overall the service is fine and we choose to come here because it is where we got our vehicles and we want to maintain a clean service record. UPDATE: Got a canned response to my review claiming some lame empty attempts to fix their process, but I STILL have not actually been contacted in regards tomy unanswered warranty request… More

Friendly and courteous. Can get the vehicle in and diagnosed quickly, but actual repairs took a while. Communication is a huge shortcoming and my biggest issue. Manager was Can get the vehicle in and diagnosed quickly, but actual repairs took a while. Communication is a huge shortcoming and my biggest issue. Manager was helpful in getting attention to lingering delays. Took almost two weeks to get repairs completed when originally was just a couple of days. Still, I guess quicker than other dealers in the area so that's a plus. Quality of work seemed okay. Attention to detail might be lacking (i.e. dirty interior of the vehicle when picked up). More

Always friendly. Courteous. They listen to my concern most of the time. They treat me as valuable. Courteous. They listen to my concern most of the time. They treat me as valuable. More

Very helpful and did all the heavy work for me. All in all a great experience everytime at MOGF All in all a great experience everytime at MOGF More

I felt like they listened to and addressed my concerns. Service was easy to schedule and completed in a reasonable timeframe. Service was easy to schedule and completed in a reasonable timeframe. More

This service center is terrible and I wouldn't recommend it to anyone. I brought my Ford Focus in due to running over a huge dead animal on my way home from vacation and my car was making a noise. They told it to anyone. I brought my Ford Focus in due to running over a huge dead animal on my way home from vacation and my car was making a noise. They told me it was my motor and transmission mounts and it would be $1300. I took my car in on Monday and on Thursday they were still giving me a run around why my car wasn't fixed. But Thank God what a blessing! I told them I needed my car cause I was single lived alone and had know one to take me to work or where I needed to go. When I went to get my car I was charged $203 for what? And I had asked for all recalls to be done and per my car fax I still have opened recalls. So I took my car to get a second opinion. I was told that my motor and transmission mounts were good that they would outlast my car and they took pictures of them and showed my brother-in-law. That what was wrong with my car was the exhaust pipe was pulled from the exhaust hangers and it costed me $47.64. Shame on this service center for trying to take advantage of a single woman!!! And trying to rip me off!! I will never go to Ford ever again for anything. How can someone get away with this? Keeping my car for 4days costing me money to get rides back and forth to work. Then charging me $203.00 for my car to sit there and some of that fee was supposed to be for shop supplies fees!! And LIE ABOUT WHAT WAS WRONG WITH MY CAR TO BENEFIT THEM!!! I WANT MY MONEY BACK!!! AND I DESERVE IT BACK!! FOR THEM LIEING TO ME ABOUT WHAT WAS WRONG WITH IT KEEPING MY CAR FOR 4DAYS AND FOR THE FACT IF I HAVE HAD THEM REPLACE THE MOUNTS IT WOULDN'T HAVE FIXED THE PROBLEM AND WOULD HAVE COSTED ME MORE MONEY THAT I DIDN'T HAVE IN THE FIRST PLACE TO GET IT FIXED!! I still haven't filed a complaint with the better business bureau in which I'm going to and I plan to write a review on this. This is know misunderstanding. Plus the lady they put over me WOULD NOT COMMUNICATE WITH ME!! I ENDED UP HAVING TO DEMAND TO SPEAK WITH ALAN THE SERVICE CENTER MANAGER TO GET ANY DETAILS OÑ MY CAR!!! HE ENDED UP PUTTING ME WITH A GUY I THINK NAMED BOB!! PLEASE CAN SOMEONE RESPOND TO ME OVER THIS!! CAUSE THIS ISN'T RIGHT TO DO PEOPLE LIKE THIS!!! BUT I KNOW I PROBABLY WILL NEVER GET HELP OVER THIS MATTER. CAUSE RIPPING PEOPLE OFF IS HOW THIS SERVICE CENTER MAKES MONEY. ONE LAST THING THIS CAR I BOUGHT FROM THEM I WAS LIED ABOUT THE WARRANTY THE SALESMAN SOLD ME. HE TOLD ME THE WARRANTY I BOUGHT WAS FRONT TO BACK INSIDE AND OUT!!! 3MONTHS AFTER I PURCHASED THIS CAR THE RADIO COMPUTER SCREEN WENT OUT AND THEY WOULD NOT PAY TO GET IT COVERED. I SPOKE TO ALSN GREENE AND IT WAS GOING TO COST ME OVER $1000 TO GET IT FIXED. AFTER GOING ON LINE GOOGLING ABOUT IT FORD WAS AWARE OF THIS ISSUE!! THAT THE APIM SENSOR/COMPONENT WAS BAD IN THE 2012 FORD FOCUS!! THEY WOULD NOT FIX IT!! SO NEEDLESS TO SAY I STILL HAVEN'T GOT IT FIXED CAUSE I HAVEN'T HAD THE MONEY!! EVEN AFTER THIS LIE I STILL USED THIS DEALERSHIP AND DANG THEY DID IT Again SO THIS IS 2 BIG LIES THIS SAME DEALERSHIP HAS TOLD ME. SHAME ON FORD AND THIS DEALERSHIP!! AND FOR NOT TAKING CARE OF THEIR CUSTOMERS PEOPLE WHO BELIEVED IN FORD. IF FORD WANTS TO REACH OUT TO ME PLEASE DO IT WOULD BE THE Right THING FOR THEM TO DO More

Let me start off by stating that is a review on Fords overall experience. I will note that dealers are responsible for their own service experience, but, Ford should be setting the expectations. Based overall experience. I will note that dealers are responsible for their own service experience, but, Ford should be setting the expectations. Based on the experiences I have had with Ford for close to a decade, and more specifically my last set of experiences (the dealer did finally fix the problem after several visits) I chose to sell my Lincoln continental and will never buy another Ford product for anyone in my family. The auto industry should align the buying experience with the service experience, emphasizing more efforts on service as this will ultimately lead customer to buy again, aside from the quality of the product. Ford, best of luck with the strikes, maybe your employees have a point. As for this consumer, I’m switching to German engineering. More

I thought they "may have" missed something on my first service, which can happen. When I brought it up to the service dept., they brought my truck back into the service center and double checked. No quest service, which can happen. When I brought it up to the service dept., they brought my truck back into the service center and double checked. No questions. Very, very good service. More

severice advisor wanted to tell me that oil evaporates and that was the reason my oil was low and i was over life if a oil change when in fact the last service they didnt fill with oil correctly. also eve and that was the reason my oil was low and i was over life if a oil change when in fact the last service they didnt fill with oil correctly. also everytime i bring home from service some other problem occurs More