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2,156 Reviews of Mall of Georgia Ford - Service Center
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October 29, 2023
Getting through the phone system and speaking to a real person is painful. And after 3 weeks and 6 messages, I never got a return call. 4th week of trying and I finally reached service advisor Stephanie, person is painful. And after 3 weeks and 6 messages, I never got a return call. 4th week of trying and I finally reached service advisor Stephanie, who was great. She alone brought the rating up 3 points. More
by blakewilliamsusa
Verified CustomerEmployees Worked With
Brandin Bryant
October 28, 2023
Sales department is great. Will buy here again. Service dept is rude and lacking in quality of work provided. They cause more issues than they fix. Will buy here again. Service dept is rude and lacking in quality of work provided. They cause more issues than they fix. More
by Alex
Employees Worked With
October 25, 2023
Messed up my car. They were not thorough with work or communication. Will not be bringing my vehicle back there. They were not thorough with work or communication. Will not be bringing my vehicle back there. More
by Seven
October 25, 2023
Excellent service thanks to Service Manager Alan Green! He takes time to explain your service recommendations and is a very pleasant and helpful. Highly recommend Mall of Georgia Ford service dept. He takes time to explain your service recommendations and is a very pleasant and helpful. Highly recommend Mall of Georgia Ford service dept. More
by Angie N
Employees Worked With
Alan Green
October 25, 2023
Sterling made promises that he delivered on. We know there are no guarantees but he pulled through for us. We know there are no guarantees but he pulled through for us. More
by KFMATLANTA
Employees Worked With
October 23, 2023
Great customer service, reasonable pricing for service, all work done always in a timely manner. all work done always in a timely manner. More
by alvinarnild43
October 21, 2023
Worst experience I ever had for a car repair they hung up on me three times all I wanted was information about my car and to give them some information about my car and it took them over a week for them to t on me three times all I wanted was information about my car and to give them some information about my car and it took them over a week for them to tell me what was wrong with my car very disappointed with them More
by TLINDSEY1230
Employees Worked With
Na
October 21, 2023
Came here for 100,000 service (had already had spark plugs, and cooling system flush prior to this visit). So basically an overpriced oil change and “world class inspection”. They wasted my time (sched plugs, and cooling system flush prior to this visit). So basically an overpriced oil change and “world class inspection”. They wasted my time (scheduling me when the mechanic who could fix open recalls on my truck wasn’t working), took 4 hours longer than promised, and returned my truck leaking oil. I had to call them 4 times before I could get a person on the phone and schedule bringing my truck in to fix whatever they had messed up. “Service advisor” wanted me to leave it for a few days, no loaner- after I said I’d deal with the manager and ended the call, she called back 5 minutes later- they would fix it while I waited, and scheduled me to come in the next day. The service dept was not expecting me, service advisor got my truck in, after an hour said the seal around the plug was dry and needed replacement- but at my 100,000 check he didn’t think to check that when he was changing my oil?!! I Was told they’d have me ready to go shortly- walked out where I could see my truck on the rack. Nobody doing anything to it. Two mechanics chatting and laughing. Up to this point they had not even apologized that I had to come back right after they did my oil change. Now service advisor calls me over and proceeds to show me the cover over my cv axle is split almost completely apart. This went from being perfectly fine during my “world class inspection” to being a wide open spot - a few days?!!! Also not happy I had just had my driveway professionally power washed- and now I have oil spots from the leak you sent me home with. To think I chose the inconvenience, extra expense of going to the dealership because I thought I’d get better, more competent service. More
by augusdeanie
Employees Worked With
Darreyell
October 20, 2023
Great service, friendly and informative team. A lot more reasonably priced than I had anticipated. A lot more reasonably priced than I had anticipated. More
by jason.d.hay
October 19, 2023
Had my truck diagnosed and they determined the leaf spring needed replacement. I was told they would order it and call me when it came in. Was told this was covered under my extended warranty. Part cam spring needed replacement. I was told they would order it and call me when it came in. Was told this was covered under my extended warranty. Part came in. I dropped off the truck. 4 days later I get a call. Sorry this repair isn’t covered under your extended warranty and Ford is denying to cover it as well. What a waste of time, money and energy. These guys have always been good in the past but just Mike many businesses, seem to be going downhill as far as customer service. Highly disappointed More
by r0bertsrg
Employees Worked With
Allen
