Mall of Georgia Ford - Service Center

I think the dealership has gone down some overall. Since I bought my car 12 years ago from this dealership … I have had all my services performed my Mall of Georgia Ford. For the first 10 years I Since I bought my car 12 years ago from this dealership … I have had all my services performed my Mall of Georgia Ford. For the first 10 years I was satisfied with all the services rendered. The quality of the work was excellent. The dealership was easy to do business with. I didn’t feel like I was over paying. I probably could have taken my car somewhere else and probably saved a little. But because of the service and ease of doing business … I stayed loyal to this dealership. These past few years the competency of the service advisors has gone down and their customer service has diminished some. In the past the service advisor would do what he/she could do to keep the price down. Not so much anymore. To add insult to injury … the dealership started charging fees on credit card transactions. My overall impression … the service department must not be as profitable as it once was. Signed Loyal Customer Considering other Service Options More

Mateo is the best! ! He goes above and beyond to make sure the customer is satisfied with their service. ! He goes above and beyond to make sure the customer is satisfied with their service. More

Extremely helpful! I was told to come here from a friend and it was a great experience I was told to come here from a friend and it was a great experience More

As long as you leave a good review they are happy. If you leave a bad one no one calls to ask why. If you leave a bad one no one calls to ask why. More

Every experience I have had with this dealership has been progressively slower and more disappointing. Nobody calls when the trucks are ready, no porters ever show up to shuttle us, and nobody seems to care progressively slower and more disappointing. Nobody calls when the trucks are ready, no porters ever show up to shuttle us, and nobody seems to care that time is of the essence. More

No one wants to spend money on their car. Steve, Stephanie, and the Team at Mall of Georgia Ford helped me to navigate a challenging situation and keep my put-of-pocket to a minimum. I’ve doi Steve, Stephanie, and the Team at Mall of Georgia Ford helped me to navigate a challenging situation and keep my put-of-pocket to a minimum. I’ve doing business with them for over 5 years now. I will continue to do so. More

Decent people at this dealership. They return calls if you have any questions for them. There service department is very professional and there check out counter is extremely kind. They return calls if you have any questions for them. There service department is very professional and there check out counter is extremely kind. More

I continue to take my vehicle to Mall Of Ga. Ford because the service has always been genuine, honest and fast. And one more thing I enjoy their hot chocolate in their coffee. Ford because the service has always been genuine, honest and fast. And one more thing I enjoy their hot chocolate in their coffee. More

Josh was great as service provider. The process was quick informative and efficient. The waiting area provides for a relaxing open air experience. The process was quick informative and efficient. The waiting area provides for a relaxing open air experience. More