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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,146 Reviews
Call Service Center (678) 515-9339

2,146 Reviews of Mall of Georgia Ford - Service Center

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October 06, 2024

I love the delivery service. The maintenance is perfect too. I will visit again next time. More

by jyliebeusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're delighted to hear that you love our delivery service and that your maintenance experience was perfect. We look forward to welcoming you back on your next visit! If you need anything in the meantime, feel free to reach out. Safe travels!

October 05, 2024

The Mall of Georgia team was great. Very friendly and knowledgeable, they provided me with great service. More

by MIKESHERWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center team
Report | Print
Oct 09, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're delighted to hear that our team provided you with friendly and knowledgeable service. Your satisfaction is our top priority, and we look forward to serving you again soon!

October 04, 2024

MOGF treats me like family. I trust their expertise and would not take my care anywhere else! More

by smileymuir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 08, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you feel like family when you visit us and that you trust our expertise. Providing exceptional service and building strong relationships with our customers is what we strive for every day. We look forward to continuing to serve you and your vehicle for years to come!

October 04, 2024

Have had multiple issues and talked to mgrs in past and never got one that resolved things. Still take to them my truck bc only ones close to me but just feel like a revenue generator and not that they t More

by Ih8tkts2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall name.
Report | Print
Oct 09, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your concerns with us. We're truly sorry to hear about your experience and understand how frustrating it can be to feel undervalued. Your trust is important to us, and we want to address your issues directly. Please reach out to our Fixed Operations Director, David Blood, at dblood@vtaig.com. He is committed to resolving your concerns and ensuring you receive the service you deserve. Thank you for giving us the opportunity to make this right.

October 01, 2024

Very good service from the service writer. She was very knowledgeable and understood my concerns. I will definitely start bringing my car to her for repairs. More

by JENNIFER.GARNER15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Garner
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Oct 02, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're thrilled to hear that our service writer provided you with knowledgeable and attentive care. It's great to know you'll be bringing your car to us for repairs in the future. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again!

September 30, 2024

Last time I was lost in the shuffle and had to wait an hour after the work was done. This time they picked up my truck, called when it was completed, and I picked it up in just a couple of minutes. That’s More

by tree1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Oct 01, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that your recent experience with our service team was much smoother and more efficient. It's great to know that we were able to improve and meet your expectations this time. We appreciate your support and look forward to providing you with excellent service in the future!

September 29, 2024

Bryan Nyguen did a very good job of working with me and meeting my requests. He followed up with phone calls and texts More

by CRUISEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Nyguen
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Oct 01, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're thrilled to hear that Bryan was able to meet your requests and provide excellent follow-up through phone calls and texts. Our team is dedicated to ensuring a great customer experience, and it's wonderful to know that Bryan made a positive impact during your visit. We appreciate your business and look forward to serving you again in the future!

September 29, 2024

Service done in allotted time. Fixed several long standing issues. Good service in timely manner More

by RSBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 01, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're delighted to hear that we could address your long-standing issues and provide timely service. Your satisfaction is our priority, and we look forward to assisting you again in the future!

September 28, 2024

Never got updates and truck was in shop for 2 weeks. Would have to call More

by Emily Borges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We apologize for the lack of communication regarding your truck's service. Your experience is important to us, and we want to make it right. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can assist you further and ensure your concerns are addressed. Thank you for bringing this to our attention.

September 25, 2024

They are always polite and courteous and take care of my truck and me in prompt manner. More

by brentandmoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the service people
Report | Print
Sep 26, 2024 -

Mall of Georgia Ford responded

Thanks! We're thrilled to hear that you appreciate our team's politeness and prompt service. Your satisfaction is our priority, and we look forward to continuing to take great care of you and your truck!

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