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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,067 Reviews
Call Service Center (678) 515-9339

2,067 Reviews of Mall of Georgia Ford - Service Center

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July 12, 2024

They care about their customers, friendly, they made sure my vehicle was fixed correctly and offered me a courtesy vehicle until my vehicle was repaired. More

by plasalata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 11, 2024

Mechanic who changed our oil forgot to put the oil cap back on. We went on vacation and the whole time oil was spewing all over engine and everything under hood. Left with one quart of oil. Surprised the More

by Pearly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian and his boss Chris. Nice but not apologetic. Doubt they’ll even reprimand the mechanic who caused this whole issue!
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Jul 22, 2024 -

Mall of Georgia Ford responded

We deeply apologize for the inconvenience and distress caused by your recent experience at our service center. We understand the severity of the situation and the potential risks involved. We take such matters very seriously and want to ensure that we address your concerns thoroughly. Please reach out to our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com. Thank you for bringing this to our attention.

July 07, 2024

I took my vehicle in for a recall. I received great service from the attendant and the service technician that took my information. Great service and very fast. I will be back. Thank y More

by Gturn0278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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July 06, 2024

Poor communication. All the rest is great. Ford is having trouble the their spare parts supply. More

by JKERMON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Henao,
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Jul 08, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback at Mall of Georgia Ford. We appreciate you letting us know about your experience. We take all customer feedback seriously, and we apologize that our communication fell short of your expectations. We are always striving to improve, and your input helps us identify areas where we can do better. We are happy to hear that you were otherwise satisfied with your experience!

July 05, 2024

Great customer service. People were friendly and courteous on the front and back counters. Vehicle srrvice was completed on time. More

by FCAVINESS@COMCAST.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
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Jul 08, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience at Mall of Georgia Ford and that you found our customer service to be excellent. It's great to know that our team was friendly and courteous throughout your visit and that your vehicle service was completed on time. We appreciate your business and look forward to serving you again in the future!

July 05, 2024

Service manager was knowledgeable and returned all my texts in a timely manner. I wish I could keep him for future visits. More

by BESTTRUCK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that our service manager provided knowledgeable assistance and was responsive to your needs. We understand your sentiment about wanting to keep him for future visits! We strive to provide consistent and reliable service, and we're here to assist you whenever you need us. Please don't hesitate to reach out if there's anything else we can do for you. We look forward to serving you again at Mall of Georgia Ford!

July 04, 2024

Brian Stovall is the absolute worst service advisor at mall of Georgia Ford, Buford , GA. Very rude, ready to argue and dismissive demeanor. He is more than likely running the money away at this location. More

by Camille Harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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June 29, 2024

Always friendly and courteous service. Always explain what they are doing and what needs to be done More

by melissacallahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in service
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June 28, 2024

Dependable, kind, and very helpful. I enjoy their positive attitudes and the great staff too. More

by CODY.WOMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler brooks
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June 26, 2024

I’ve always had a great experience with this dealership. The staff is knowledgeable, friendly, and very helpful. I know that my vehicle is getting the best possible service, so I don’t mind being a repeat More

by kendrayharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell
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