Mall of Georgia Ford - Service Center

Mateo Henao was amazing and absolutely helpful during my whole truck concerns. He helped me to understand what was wrong. Mateo was absolutely amiable. I appreciate his help and definitely loved the service whole truck concerns. He helped me to understand what was wrong. Mateo was absolutely amiable. I appreciate his help and definitely loved the service. More

Your folks are just great. Have had brake work done and 2 of your sales folks helped me make my new phone talk thru car. I will continue to recommend Mall of Ga Ford. And above Have had brake work done and 2 of your sales folks helped me make my new phone talk thru car. I will continue to recommend Mall of Ga Ford. And above rating is not my doing. You all are doing excellent work. More

Service was excellent and quick. James was very professional and friendly. And he was very informative about what I needed for my truck and I will definitely come back to him for the James was very professional and friendly. And he was very informative about what I needed for my truck and I will definitely come back to him for the services recommended More

Great service and always friendly. Would highly recommend them. Have purchased several vehicles from them and satisfied every time. Would highly recommend them. Have purchased several vehicles from them and satisfied every time. More

The dealership was given a lower cost for parts at a different ‘authorized’ dealer and choose to use the same higher priced part for my repair which cost me more out of pocket. different ‘authorized’ dealer and choose to use the same higher priced part for my repair which cost me more out of pocket. More

One of the best dealerships I have ever felt with. Very accommodating, friendly and professional and my Service Advisor Steve was the best. Very accommodating, friendly and professional and my Service Advisor Steve was the best. More

Overly expensive to work on my car employees are to busy to acknowledge customer and are to stressed to acknowledge customer and are to stressed More

Unfortunately my wife’s Mustang was hit in the service garage. Not a very good experience. garage. Not a very good experience. More

They didn't fix the issue with my car and could not give an explanation why an explanation why More

I dropped my truck off for service on Tuesday, 10/15/24 at Mall of Georgia Ford. I was having some transmission issues, service advisor Brian James called me yesterday saying the transmission needed to be at Mall of Georgia Ford. I was having some transmission issues, service advisor Brian James called me yesterday saying the transmission needed to be replaced and it wasn't under warranty, Cason Stewart was my old advisor and this is the first time I've worked with Brian.. On 9/11/21 I brought my truck back in 3 days after purchasing it due to issues. The transmission needed to be replaced and I would be given the limited warranty for it, 3 years/unlimited miles. Brian is saying they have no record of the transmission being replaced. My truck was at the service station from 9/11/21-11/3/21 for this repair. I'm not sure how it's possible for a dealership to not keep records better than this. The only record he says he has is an engine replacement, I brought my truck back in for that on 11/4/21-12/24/21. Which is a completely different invoice than the transmission. I don't understand how they don't have a record of my truck being there for a month and 3 weeks.for the transmission replacement. Brian offered to fix the transmission for 8k, but I know the transmission was replaced and has warranty. Update: I asked Brian how it was possible he didn’t have receipt of the transmission. He stated, “because we never replaced the transmission”, a blantent lie, or it’s just sad that they keep such bad records. I would recommend Mall of Georgia Ford to no one. More