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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,067 Reviews
Call Service Center (678) 515-9339

2,067 Reviews of Mall of Georgia Ford - Service Center

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July 28, 2024

Slow and disrespectful they kept my car for 4 weeks and charged me for rent car More

by R.azarbahram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for the inconvenience and frustration you experienced with our service. We understand how important your time and vehicle are, and we regret that we fell short of your expectations. To address your concerns directly, please contact our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com at your earliest convenience. Thank you for bringing this to our attention.

July 22, 2024

Cason is a great Service Adviser and I received regular updates in a timely manner. Thank you to the mechanic’s behind the door’s for getting the job done as it was perplexing to say the least. Thanks agai More

by TN-GA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CasonStewart
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July 22, 2024

The new tires were installed but failed to properly balance the tires and the air were different in all the tires. This is ridiculous. We had not so great experience in our previous visits. I have y More

by Rp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Jul 29, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for the issues you experienced during your recent visit to our service department. Your feedback is important to us, and we want to address your concerns as quickly as possible. Please contact Sterling Oliver, our Fixed Ops Director, at soliver@vtaig.com to discuss this further. We appreciate the opportunity to resolve these issues and improve your experience with Mall of Georgia Ford.

July 19, 2024

This place is great! It was my first time going to Mall of Georgia Ford but I was not disappointed! Thank you! More

by New2GA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall sorry
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Jul 24, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that your first visit to Mall of Georgia Ford was a great experience. Our team is dedicated to providing excellent service, and we're glad we could meet your expectations. If you need anything in the future, we look forward to assisting you again. Thanks for choosing Mall of Georgia Ford!

July 19, 2024

Hi Brian was very kind and very well , the pick up service and drop off was amazing help to me, I’m disabled now and someone call me to offer free pick up service and work perfect to me . Tks More

by leonardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind review! We strive to make every experience convenient and accommodating, especially for our customers with specific needs. Your feedback is greatly appreciated, and we're here to assist you anytime you need. Thank you for choosing Mall of Georgia Ford!

July 19, 2024

Bryan was great! Work was efficient and timely! I will be back in the near future for more maintenance. More

by Julia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Jul 25, 2024 -

Mall of Georgia Ford responded

Thank you for your excellent review! We're glad to hear that Bryan provided you with efficient and timely service. We look forward to welcoming you back to Mall of Georgia Ford for your future maintenance needs.

July 19, 2024

My Ford ecosport recall situation was a nightmare to sort out but they did their best with what they had and fixed the problem. More

by DCOWBURN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian was cool. And Shekera Daniel's with customer service was incredibly helpful and deserved all the praise.
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Jul 25, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave a review about your recent experience at Mall of Georgia Ford. We appreciate you acknowledging that our team ultimately resolved the recall issue with your Ford EcoSport. We take customer feedback very seriously and are always looking for ways to improve our service. To learn more about your specific experience and how we can better serve you in the future, we would appreciate you reaching out to Sterling Oliver, our Fixed Ops Director, at soliver@vtaig.com.

July 16, 2024

Exceptional service. Always a great experience. By far the best technicians in the metro Atlanta area. A+ More

by MarkThompson.engineer
Recommend Dealer
Yes
Employees Worked With
Ben Thompson
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July 14, 2024

Vert professional. Vehicle was ready when promised. No issues with the service advisor. They did what they said they would do. More

by JAYP4160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience with Mall of Georgia Ford! It's great to hear that you found them very professional and that your vehicle was ready as promised without any issues with the service advisor. We appreciate your feedback and look forward to serving you again in the future!

July 14, 2024

Good service, nice people, super helpful and answer all your questions in a easy to understand way More

by danialahmed13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience with Mall of Georgia Ford! Providing clear communication and helpful assistance is key to ensuring a positive customer experience, and we're glad to hear they delivered on that for you. We appreciate your feedback and look forward to serving you again in the future!

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