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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,067 Reviews
Call Service Center (678) 515-9339

2,067 Reviews of Mall of Georgia Ford - Service Center

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August 21, 2024

As the broker of LIST FOR 1% REALTY in Lawrenceville, I know the importance of hiring amazing sales professionals. My rep Steve Shank was amazing from start to finish. He was knowledgeable, insightful, int More

by LIST FOR 1 PERCENT REALTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Shank
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Aug 27, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words about Steve Shank. We're delighted to hear that he provided you with an exceptional experience. We appreciate your business and look forward to serving you again in the future.

August 21, 2024

They helped me with a challenging warranty claim. Once the claim was provide. MOG had me out with in a hour. More

by RNorthrup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James
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Aug 27, 2024 -

Mall of Georgia Ford responded

We're so glad to hear that we were able to assist you with your warranty claim. Our team strives to provide efficient and hassle-free service. Thank you for choosing Mall of Georgia Ford. We appreciate your business and look forward to serving you again in the future.

August 16, 2024

Excellent timely service and explanation of maintenance performed by service team on my F 350 . More

by jvsheppard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We're thrilled to hear that you were satisfied with the timely service and explanation provided by our service team on your F-350. Your satisfaction is our top priority.

August 13, 2024

I had a very good experience at Mall of Georgia Ford. The service advisor was very helpful and courteous. I will definitely be returning for my service work. More

by hunterbick44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Garner
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Aug 20, 2024 -

Mall of Georgia Ford responded

We appreciate you taking the time to share your positive experience at Mall of Georgia Ford! We're thrilled to hear that your service advisor was helpful and courteous. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future.

August 12, 2024

I have worked with this dealership for many years with mostly positive experiences however this one was very disappointing. This is my work truck so leaving it somewhere for a day or two is inconvenient t More

by dmhenley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Aug 19, 2024 -

Mall of Georgia Ford responded

Thank you for your loyalty over the years and for sharing your recent experience with us. We apologize for the inconvenience and the oversight regarding your engine light. To resolve this matter quickly and to your satisfaction, please reach out to our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com. We value your business and want to ensure this is addressed properly. Thank you for giving us the opportunity to make things right.

Aug 21, 2024 -

dmhenley responded

NEAR DEATH EXPERIENCE!!! Oh, this just got a lot worse. I was just traveling at a fairly high rate of speed when my transmission dropped into 1st gear causing some serious fish tailing. This is part of a recall from 2022. 2022! I could have died! I bought my truck from Jim Ellis Ford in Sandy Springs. Its been at Mall of Georgia Ford twice. Its been to several dealerships! Yeah, that engine light meant something very important and, it was ignored! I'm livid at this point. This is my work truck and I'm stuck either renting a truck or missing work. This is incompetence at very least. Anyone know a good lawyer? Mr. Oliver, the Mall of Georgia Ford rep reached out to me then went silent after I sent him my contact details. I've been a Ford man for over 50 years and this is maddening beyond words. What the actual flock?!? Frustrated beyond words. My truck is actually dangerous to drive.

August 07, 2024

Service was great, easy and simple. I enjoy my time to be there service advisor was very professional. We talk about on recall they said that they ordered the parts and I have to come b More

by kalmakh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 04, 2024

Customer service has improved tremendously. Mateo is awesome! He is very empathetic and treated me with the utmost respect. More

by Bevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo-Service Department.
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August 03, 2024

Communication is an issue, spotty at best. Seems like they are overwhelmed with work. Probably due to all the quality issues with Ford vehicles. More

by brettswartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
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Aug 12, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your feedback with us. We apologize for the communication issues you experienced during your visit to Mall of Georgia Ford. To discuss your concerns further and ensure they are properly addressed, please contact our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com. We appreciate your feedback and hope to have the opportunity to make things right.

August 03, 2024

MOG Ford is an excellent service center. Very professional. Very knowledgeable. Work is always done right and on time. More

by murph0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Crass
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Aug 08, 2024 -

Mall of Georgia Ford responded

We're thrilled to hear that you had such a positive experience at Mall of Georgia Ford! Your kind words about our team's professionalism, knowledge, and timely service are greatly appreciated. Thank you for choosing us!

August 01, 2024

Had a very good experience at my recent visit to the Mall of Georgia Ford. Would recommend to others. More

by RONWALLACE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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