Mall of Georgia Ford - Service Center

Great and Quick Service After pulling my vehicle from the other local Ford dealer. I took it to Mall of Georgia Ford. I messed up my appointment but Bob took very good care o After pulling my vehicle from the other local Ford dealer. I took it to Mall of Georgia Ford. I messed up my appointment but Bob took very good care of me. I will definitely be back if m truck requires service. More

My Service I always bring my car to Mall of Georgia Ford to get serviced because that is where I bought it. I have always had a good experience when I have had I always bring my car to Mall of Georgia Ford to get serviced because that is where I bought it. I have always had a good experience when I have had my car serviced. More

Had to use the body shop this time. They did excellent work and you can’t tell the damage ever happened. They sent me update photos and status reports and did a thorough walk thru when I picked it up. Fiv work and you can’t tell the damage ever happened. They sent me update photos and status reports and did a thorough walk thru when I picked it up. Five stars and two thumbs up!! Bill W More

Service sucked! Went in for a scheduled oil change and tire rotation, and even though it was scheduled it took almost 3 hours to complete. Also realized the next day the had not put my lock key back in my tire rotation, and even though it was scheduled it took almost 3 hours to complete. Also realized the next day the had not put my lock key back in my truck so I had to go get it. And to make matters worst, after a week I realized the had only rotated the tires on ONE side. So I had to go back for them to rotate the other side. I am so glad I noticed thanks to the brake dust on my wheels. Horrible service. More

The service department is very efficient. They diagnosed my problem quickly and gave me a phone call with pricing. They were open to questions and discussion. I would recommend them. my problem quickly and gave me a phone call with pricing. They were open to questions and discussion. I would recommend them. More

Sales went well. After sales service is poor and lacking. Not meeting my needs of what I purchased. Need sticker labels for trailer back up asst as they did not come with my vehicle and now I am being asked Not meeting my needs of what I purchased. Need sticker labels for trailer back up asst as they did not come with my vehicle and now I am being asked to pay for them. Not cool More

the service was great but I don't appreciate a survey with a minimum word count so I'll fill this out with nonsense flapperjabber with a minimum word count so I'll fill this out with nonsense flapperjabber More

This was the worst experience I've ever had with any business. They really could care less about you. I will never take any of my vehicles here ever again. My check engine light came on three weeks ago. business. They really could care less about you. I will never take any of my vehicles here ever again. My check engine light came on three weeks ago. I dropped my car off and it takes them two days to call me back saying the transmission is broken. Another five days pass and I stop by to get a parking pass out of my car. While I'm there I ask what was broken. The service adviser says they haven't even looked at it and it could be another week or two before they even get to it. This contradicted what he told me over the phone and was very frustrating. I couldn't be without transportation to work that long. I ended up taking my car back and giving it Nalley Ford. Nalley Ford only took THREE HOURS! They diagnosed the issue to a software bug and did a bunch of checks to make sure there were no other mechanical issues. If I had left my car at Mall of GA Ford it would still be sitting on their lot untouched. More

Just a simple little task my Man Tony took care of me. Something I sure couldn’t figure out the oil light needed to be reset when I had the change. Something I sure couldn’t figure out the oil light needed to be reset when I had the change. More

Incomplete repair/cleanup and safety inspection items undocu Brought truck in for diagnosis and repair of right front wheel. Was found to be stuck brake caliper piston Repair parts and labor wete extremely overp Brought truck in for diagnosis and repair of right front wheel. Was found to be stuck brake caliper piston Repair parts and labor wete extremely overpriced. Replaced both front rotors and right side brake caliper only & was a rebuilt one...not new!!!! Brake fluid was drained from front lines only but was charged for complete brake fluid changeout. All lines were not drained and purged. Truck was not cleaned up afterwards. Dirty all over and grease allover right front wheel. Probably never comming back again. More