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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,067 Reviews
Call Service Center (678) 515-9339

2,067 Reviews of Mall of Georgia Ford - Service Center

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September 11, 2024

Great service and the at-home pickup was awesome. This is where I will do all my service for my Bronco. More

by Matt Chastain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Rodriguez
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Sep 16, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your positive feedback about your recent visit to Mall of Georgia Ford. We're delighted to hear that you were satisfied with the service and appreciated the convenience of our at-home pickup option. Thank you for choosing Mall of Georgia Ford. We look forward to serving you again in the future.

September 07, 2024

The mechanic supervisor repaired my alignment issue when no other auto repair shop in the area could. More

by JAMESFLEMING35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Sep 12, 2024 -

Mall of Georgia Ford responded

We’re glad to hear that our mechanic supervisor was able to address your alignment issue when others couldn’t. It’s always our goal to provide solutions where others may fall short. Thank you for your trust and for choosing us to get the job done right!

September 06, 2024

no communication you were texting me form someone that was on vacation so noone saw my request. every time i book it they never see my service plan and try and charge me. i paid for the top detail package More

by gary.miller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Mall of Georgia Ford responded

Thank you for bringing your recent service experience at Mall of Georgia Ford to our attention. We sincerely apologize for the communication issues, confusion regarding your service plan, and the overall quality of the detail service you received. This falls short of the exceptional service we strive to provide. To address these concerns directly and ensure a more positive outcome, we would like to connect you with David Blood, our Fixed Ops Director, at dblood@vtaig.com. Thank you for your understanding.

September 06, 2024

very unfortunate experience, no good they need to improve Service dealership service advisor gave me incorrect information More

by kalmakh
Recommend Dealer
No
Employees Worked With
Jake guy named Jake African-American service advisor
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Sep 13, 2024 -

Mall of Georgia Ford responded

Thank you for bringing your recent service experience at Mall of Georgia Ford to our attention. We sincerely apologize for the inconvenience caused by the incorrect information provided by our service advisor. We understand your frustration and want to assure you that we take all customer feedback seriously. To better understand the situation and ensure it doesn't happen again, please reach out to our Fixed Ops Director, David Blood at dblood@vtaig.com. We are committed to providing accurate information and exceptional service to our customers.

September 06, 2024

Great to work with on vehicle repair, because they work on cars and I needed a car worked on , so they were great to work with More

by ALLBATTERYGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 12, 2024 -

Mall of Georgia Ford responded

We're thrilled to hear that you had a great experience with our service department at Mall of Georgia Ford. Your positive feedback means a lot to us. We're especially glad to hear that we were able to effectively address your vehicle repair needs. Our team strives to provide top-notch service, and it's rewarding to know that our efforts are paying off.

September 06, 2024

Excellent very professional clean neat organized Good costumer services, Allways is a pleasure to be there More

by marisolcampuzano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Sep 12, 2024 -

Mall of Georgia Ford responded

We're thrilled to hear that you had a great experience at Mall of Georgia Ford. Your positive feedback means a lot to us. We're especially glad to hear that you appreciated the professionalism, cleanliness, and organization of our dealership. Our team strives to provide a welcoming and efficient environment for our customers, and it's rewarding to know that our efforts are paying off.

September 05, 2024

Customer Service is unacceptable. After advising that my brake job was not completed correctly after a 2nd attempt, I never heard back from management or the Service department. More

by patsullivan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Greene, Brian James
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Sep 13, 2024 -

Mall of Georgia Ford responded

Thank you for bringing your recent service experience at Mall of Georgia Ford to our attention. We sincerely apologize that your brake job was not completed correctly, and that you haven't received a response from management or the service department after raising the issue a second time. We understand the importance of reliable brakes and the frustration you must be experiencing. To address this issue promptly and ensure your safety, please contact David Blood, our Fixed Ops Director, at dblood@vtaig.com. Thank you for your understanding.

September 05, 2024

Have good experience with Mall of Georgia Ford. Prompt and Professional service. Service Advisor Scott Tackabury and Cashier Briana were outstanding. More

by johnnisley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Tackabury - Service Advisor and Briana - Cashier
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Sep 12, 2024 -

Mall of Georgia Ford responded

We're thrilled to hear that you had a great experience at Mall of Georgia Ford. Your positive feedback means a lot to us. We're especially glad to hear that Scott Tackabury and Briana provided outstanding service. Our team strives to provide exceptional customer service, and it's rewarding to know that our efforts are paying off.

September 04, 2024

Repairs to my 2019 Escape were done in a timely manner. MoG reps were very courteous and efficient. More

by etneace
Recommend Dealer
Yes
Employees Worked With
Cason
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Sep 11, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that the repairs to your Escape were completed promptly and that our team was courteous and efficient. If you need any further assistance or have any additional questions, please don’t hesitate to reach out. We look forward to serving you again!

September 02, 2024

MOG Ford does a great job of communication and quick service! Highly recommend this location. More

by fducille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason is Service Dept.
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Sep 09, 2024 -

Mall of Georgia Ford responded

Thank you for the wonderful recommendation! We're thrilled to hear that you appreciated our communication and quick service. It's our goal to provide an excellent experience every time, and we're glad we delivered. We look forward to serving you again!

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