Mall of Georgia Ford - Service Center

the GREATEST service advisors Marilyn is the GREATEST and most CARING service advisor ever. She’s always caring and she make sure you are pleased with your service and that’s matte Marilyn is the GREATEST and most CARING service advisor ever. She’s always caring and she make sure you are pleased with your service and that’s matters. More

Lackluster care My service rep informed me that my F150 with less than 100K miles has a cracked piston skirt, requiring engine replacement or rebuild. When I tried to My service rep informed me that my F150 with less than 100K miles has a cracked piston skirt, requiring engine replacement or rebuild. When I tried to get answers regarding the details of the problem and options for moving forward, I could not get a return call. I did not receive a call for nearly a month while I left my truck in the Ford service lot. I found it odd that I would receive such devastating news with no follow up about when I might pick up my vehicle or how I might choose to proceed. I did not approach the dealership with much trust but what little I had is gone. One very bright spot in my experience was with Alan. I had another sales rep (Stevie, Chuckie, or similar “...ie” name) who showed very little care for my situation ( or doing a diligent job) but Alan took the time to help me retrieve my vehicle and answered many of the questions I had been collecting since receiving the news. Alan showed me there is hope for your service department. I took the death of my truck in stride but the lackluster service I initially received was the real shock. I would give Alan 5 stars if possible. I was lucky to encounter him. The standard experience I would have had without Alan is 1 star since that is as low as I can rate it. More

Above and beyond Everyone at mog ford is friendly,it is a really nice environment to sit and wait & they go above and beyond to make sure you are satisfied Everyone at mog ford is friendly,it is a really nice environment to sit and wait & they go above and beyond to make sure you are satisfied More

Excellent Customer Service! I went in for an oil change. It did take a little longer than expected but the great customer service made up for the long wait. Definitely coming bac I went in for an oil change. It did take a little longer than expected but the great customer service made up for the long wait. Definitely coming back! More

Everyone was quite nice Shuttle was great and everyone was friendly-work was punctual and cleaning the car was great!! Making my appointment was quick and easy girls were ni Shuttle was great and everyone was friendly-work was punctual and cleaning the car was great!! Making my appointment was quick and easy girls were nice. More

Over all service. From the sales department to service and parts, Mall of Georgia Ford is the most professional dealership I have ever done business with. I wouldn’t b From the sales department to service and parts, Mall of Georgia Ford is the most professional dealership I have ever done business with. I wouldn’t buy or service my vehicles anywhere else! Outstanding!!! More

Service Department The new facility is nice and since it’s been built, they are a lot more efficient. I mainly deal with Alan Greene. That’s because he goes above and be The new facility is nice and since it’s been built, they are a lot more efficient. I mainly deal with Alan Greene. That’s because he goes above and beyond to make sure my experience is a satisfactory one. He takes pride in what he does and makes sure that the technician working on my vehicle has a full understanding of the problem and he expects that job to be done correctly. He is very professional and knowledgeable. He is the reason I bring my truck to Mall of Georgia Ford because he understands that my truck is also my business vehicle so efficiency and proper repairs are very important. Alan makes sure that I receive both. More

Regular scheduled service We know that we can take our cars elsewhere, but we don’t. We have bought and serviced our vehicles at Mall of GA Ford for 12+ years. The service depa We know that we can take our cars elsewhere, but we don’t. We have bought and serviced our vehicles at Mall of GA Ford for 12+ years. The service department is honest, dependable and caring. We are not recommended any work that is not needed, but if it is a serious safety situation, they are (nicely) adamant to get the work done. We appreciate that! More

Excellence Oscar did an amazing job working on my mustang. Thanks to all the team at this location, I will absolutely recommend this place. It took time but the Oscar did an amazing job working on my mustang. Thanks to all the team at this location, I will absolutely recommend this place. It took time but the results worth the wait More

air bag updated Very helpful. Service had part in stock for air bag update. Service complete in one day. Talked to Marilyn first to schedule repair. Scotty finished Very helpful. Service had part in stock for air bag update. Service complete in one day. Talked to Marilyn first to schedule repair. Scotty finished repair. Thanks More