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2,175 Reviews of Mall of Georgia Ford - Service Center
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December 27, 2024
Had an appointment for a simple oil change. It took over 2 hours. Handed my key fob and I asked why it took so long, "we're busy on Fridays." Well, then don't keep so many appointments open. It took over 2 hours. Handed my key fob and I asked why it took so long, "we're busy on Fridays." Well, then don't keep so many appointments open. It caused me to miss another appointment that day. No concern on the employees at all. I will not be back. Block appointments that show available, if you can't meet satisfactory turn arounds. Only 2 chairs with laptop tables remaining in waiting area, time for a refresh. More
by RLBARRETT82
Verified CustomerEmployees Worked With
do not recall name
December 27, 2024
Every time I go to this dealership for service is a great experience. They are very professional and always do a great job of keeping me updated on my progress. experience. They are very professional and always do a great job of keeping me updated on my progress. More
by LBULLOCK3
Employees Worked With
December 26, 2024
Excellent dealership, very well organized, friendly staff...will continue to use your service center. Spent 50 years career in Auto/Commercial Truck Industry, Mall of Georgia Ford is the best I have se staff...will continue to use your service center. Spent 50 years career in Auto/Commercial Truck Industry, Mall of Georgia Ford is the best I have seen! More
by TEPFER5766
Employees Worked With
Stephanie
December 23, 2024
Friendly & Helpful Staff. No pressure saying when I can my truck in for service! Stephanie is my Service Advisor and she has always been honest and helpful. No pressure saying when I can my truck in for service! Stephanie is my Service Advisor and she has always been honest and helpful. More
by tammymeeks18
Employees Worked With
Stephanie in Service Department
December 22, 2024
Mall of Georgia Ford personnel is committed to the best customer service and always exceed my expectations. customer service and always exceed my expectations. More
by a.ortega1
Employees Worked With
I had interaction with several employees, don’t remember the names. Excuse me about that.
December 22, 2024
This is the second time I brought my vehicle in for service. The first time they could not duplicate the issue. So, this time I drove the vehicle directly to the service center while it was experienci service. The first time they could not duplicate the issue. So, this time I drove the vehicle directly to the service center while it was experiencing the issue. I also explicitly told the service writer not to turn off the vehicle because it will clear the issue. Unsurprisingly, we received a message that they could not duplicate the issue. Amazing!! When we experience the vehicle go into limp mode every time we drive it. The communication and updates have also been terrible. After several days of hearing nothing, we had to reach out an ask for an update. More
by yesihelg
Employees Worked With
N/A
December 22, 2024
Mall of Georgia Ford dealership have the best service center and I feel they repair my car really good and every time I went there center and I feel they repair my car really good and every time I went there More
by fasiltad
Employees Worked With
Service advisors and almost most of them
December 20, 2024
The oil filter was not tightened properly and was leaking.. I hope the loss of oil dd not damage the motor. I took it back to get ithe filter tightened and oil addd. I lost alot of oil I have lost a leaking.. I hope the loss of oil dd not damage the motor. I took it back to get ithe filter tightened and oil addd. I lost alot of oil I have lost all confidence in giting my car serviced there getting the filter tight is a basic I probably will not come back I just dont trust the service department If they are this irresponsible on a basic item like an oil filter how good will they be on the complicated repairs Carl Miller 678-409-5515 Bigcarl4@yahoo.com More
by bigcarl4
December 19, 2024
Service has been inconvenient and unacceptable. Took my car for oil change & tire rotation. Came back making noise! Took it back and was told struts needed replacing. Was told they may have been kn Took my car for oil change & tire rotation. Came back making noise! Took it back and was told struts needed replacing. Was told they may have been knocked loose during tire rotation. Scheduled appointment for the following week. Part on backorder. Waisted trip. Now told the part won't be in until January. Noone called me. I had to call! I'm so over this. More
by BMTUCK1
Employees Worked With
Melvin in Service
