Mall of Georgia Ford - Service Center

The service was great but has gone downhill. This year, they "fixed" my brakes, but the brakes have vibrated eber since. I asked them to correct this three times and they didn't fix the proble This year, they "fixed" my brakes, but the brakes have vibrated eber since. I asked them to correct this three times and they didn't fix the problem. Then they misdiagnosed an engine problem and said I need a whole new engine. I don't. Another trusted mechanic looked at my truck and could not find the same issues with the engine. More

Had some recent troubles with the service department, but management went above and beyond to correct. management went above and beyond to correct. More

105,000 mile service was a breeze at Mall of Georgia Ford. Making the appointment was easy. I was met upon arrival by my service representative. He explained the work that would be done and the estim Ford. Making the appointment was easy. I was met upon arrival by my service representative. He explained the work that would be done and the estimated time involved and price. I waited less than an hour in the lounge, enjoying a free coffee. The estimates were all right on the mark. Good job guys. More

I was originally told that a part (alternator) could not be ordered for my 2007 Escape. Then, after waiting through the weekend because the advisor was off (even though we called), I'm told the repair will be ordered for my 2007 Escape. Then, after waiting through the weekend because the advisor was off (even though we called), I'm told the repair will be $1500 due to a $400 alternator (easily found for less than 1/2 that amount) and 4 hours of labor when AllData shows 1.6 hours. I still paid the diagnostic fee (which should have been waved) since I also had to pay for it to be towed to a different location for repairs. It would have been much easier if they were up front about not wanting to do the work. We will be filing a price gouging complaint with the attorney general's consumer protection division. More

We wanted to buy a Bronco Sport advertised on this dealer lot, for the advertised price. I communicated with the salesperson for several days. I talked to him by phone and explained I would do all the pape lot, for the advertised price. I communicated with the salesperson for several days. I talked to him by phone and explained I would do all the paperwork online and give him a deposit. I did not want to be at the dealership for hours. I asked him for the final numbers with an extended warranty. He came back with a price that was far from the price I had on my device/ shown price. Even without the warranty the price was 6 thousand dollars more. He said the sales manager said the ADVERTISED price was wrong. The would not honor it. 2. I also had my older ford in for service. They told me I needed a part that did not need to be replaced, and they said an alternator needed 4 hours to replace. Untrue - I serviced it at another dealership. Ford said it was 1500.00 for an alternator and battery. The other dealership charged me about 400.00. And the battery did not need to be replaced. I called the ford service number — they were of no help. More

I have taken my car for service 3 times and each time I get my vehicle it has a new problem. I tell Ford what’s wrong with my car and you charge for a diagnostic, keep the vehicle for various days and repo get my vehicle it has a new problem. I tell Ford what’s wrong with my car and you charge for a diagnostic, keep the vehicle for various days and report that you didn’t find anything. So my car smells like there’s rubber burning, the front passenger tire squeaks when I turn it to the right, but there’s nothing wrong with it. I have an extended warranty plan that you failed to apply in turn overcharging me and it’s been eight months and you have yet to refund me the difference. I sold my vehicle and bought a vehicle from a different dealership. I have been purchasing Ford SUV’s for 25 years. Because of the poor vehicle service and customer service provided at the Mall of Georgia Ford that is why I went to Rick Hendrick of Duluth and purchased a GMC Acadia. Mall of Georgia Ford you need to get your act together. More

Excellent customer service experience with Ford Mall of Georgia as always I am very satisfied with their service. Georgia as always I am very satisfied with their service. More

Very very very very very very very good. Very very very very very good service. Very very very very very good service. More

Overall the service was great! Donnie was very helpful. However, I cannot recommend Steve as a service advisor. Donnie was very helpful. However, I cannot recommend Steve as a service advisor. More

My service advisor was very courteous and explained everything in great detail. The service center was clean. everything in great detail. The service center was clean. More