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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,152 Reviews

2,152 Reviews of Mall of Georgia Ford - Service Center

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August 03, 2021

Donnie, Lisa, and Marilyn all did a great job taking care of the problems my Escape had. Every complaint was repaired correctly the first time I took it in. More

by Sgpartsman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie, Lisa, Marilyn
Aug 04, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

August 03, 2021

I was met by the service advisor promptly upon arrival and the service was done within the time range the advisor stated. Vehicle received the service requested. More

by RC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

August 02, 2021

Great service!! Brian did a great jobThank you Luke Wan he fit me in after they found my Internet appointment even though it wasn’t showing at the time I select the service thank you Brian More

by Fredmartin38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Brian 10
Aug 04, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

July 31, 2021

The service advisors are always very helpful. I’ve had my car in for routine service as well as two problems covered by the warranty. More

by Jimmyw31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Royal
Aug 02, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review, Jimmy!

July 30, 2021

The Service Department offers fantastic customer service - The entire team is polite and professional - They speak with you like you are good friend or family member More

by Boomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Owens
Aug 02, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

July 28, 2021

Tony Owen's was great. Fast quick service. He kept me informed. Would recommend Tony to anyone getting service done at MOGF! Friendly and the new service dept is really nice. More

by Zenwyn126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Owen's
Jul 29, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

July 27, 2021

Will never use ever again. I did not appreciate the way I was talked to by mr. sterling. I did not like how my car was handled. I then was told serval time the ptu went out because of tire tread. I had More

by A.kelley281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marylane, she was sweet.
July 27, 2021

The service center ruined my lug nuts when they changed my brakes, when I reported this I was basically blown off. Customer service is lacking at this location. I won't be returning! More

by CJWASH56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
July 25, 2021

Fast and reliable service, very knowledgeable and professional staff, clean and well kept facilities. Would definitely recommend to service and purchase you vehicles with mall of Georgia Ford. More

by dbm9866
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt knuckles
Jul 26, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

July 22, 2021

Still waiting on a call to do a recall on airbag. Was told it would be a week a d it is almost two months More

by Brenda kelker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 26, 2021 -

Mall of Georgia Ford responded

Hello, Brenda. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that you feel like we haven't been as dedicated to you as we should have been. We would love to see what we can do to earn back your trust. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

Jul 26, 2021 -

Brenda kelker responded

I would like my car recall on the airbag fixed. I was told they would call me in two days and that was 7 weeks ago.

Jul 26, 2021 -

Mall of Georgia Ford responded

Hi Brenda, We're so sorry to hear about that! If you'll private message us your contact information, we'll have someone reach out to you today.

Oct 24, 2021 -

Brenda kelker responded

October 24th and still no one has called to schedule my car for service for airbag issue. I called and left another message the beginning of September..... How do I get a resolution to the part issue for my car Brenda Keller (Thompson) 4049321391

Oct 25, 2021 -

Mall of Georgia Ford responded

Hi Brenda, Our Service Department has reached out several times but has been unable to get through. Often times some carriers will mark our number as "spam" which leads to many missed calls but we're working on that with our IT Department to remedy, so that could have been why you didn't receive our calls. Thank you for letting us know and we're so sorry for your experience being prolonged. We'll have someone give you a call ASAP to make sure this is handled or you will receive a personal call from our Customer Care Director to ensure this is taken care of for you.

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