Mall of Georgia Ford

Deceitful Dealership My husband found a truck online that he was very interested in so he went to the dealership and dealt with Felix, he test drove the vehicle and starte My husband found a truck online that he was very interested in so he went to the dealership and dealt with Felix, he test drove the vehicle and started negotiating and of course your never given the price you want so he told Felix what price range he wanted and if they can do it to call him and left. My husband then received a phone call from Mark giving him the lowest they could go, my husband AGREED to that price and told him that we live an hour away and would be down later in the day to purchase the vehicle. We both went down & I test drove the vehicle and liked it and as we were walking back in to start the process there was a gentleman that asked if we were purchasing that vehicle and we told him yes and he stated “well if it doesn’t work out I want that truck” we then went inside to fill out the application to but unfortunately over the years my credit has been stolen numerous times that ALL the credit bureaus put a permanent life lock on it which means they have to call me to verify I filled out the application & answer security questions. It is a hassle but worth it in the end. It was 7pm and they said my credit scores were great but there were no banks open to call me to verify that I was the purchaser so JAY told us if you want that truck we would need to give a deposit and continue the application & sign with a 6.99% finance rate & when the bank calls to verify then I’d have to come back in and re-do all the paperwork over again and we live an hour away so I then told him you ran my credit, I have great credit, I was approved, we agreed on a price that was offered to us, we filled out the appliaction and that it’s silly to waste both our times with paperwork just to redo it again on Monday so then he said to me RUDELY if you don’t do it that’s fine I have someone else waiting outside waiting to buy it. I have never felt so disrespected or dealt with such deceitful people in my entire life and I will NEVER go back to that dealership or refer anyone there. We’ve purchased 2 vehicles form them over the years and they KNOW that but we’ve never dealt with JAY and I hope no one ever has to deal with him. It’s all about them going to the next customer to pay more. Very deceitful and disrespectful!!! As we were leaving Mark & Felix were very apologetic BUT guess what JAY wasn’t he was ready to move on to the next victim but I won’t say I’m surprised by that. IF IT WAS AVAILABLE I WOULD GIVE THIS DEALERSHIP A “BELOW ZERO SCORE” BUT OF COURSE THEY DONT OFFER THAT OPTION. - ALSO VERY IMPORTANT We were given a price on the 2017 truck and we agreed on the price. When we went down to the dealership to purchase the vehicle it’s then we were informed that the truck was we were purchasing was NOT a 2017 it was actually a 2016. So that information was not correct either and the price NEVER changed for a truck that was 1 year older then what was advertised and told to us More

3.5 hour wait and still no oil change So I don’t know about everyone else but 3.5 hour wait for a oil change and tire rotation is too long. This was today I got there at 7:40 am and fi So I don’t know about everyone else but 3.5 hour wait for a oil change and tire rotation is too long. This was today I got there at 7:40 am and finally at 11:35 I asked for my truck back with tires un-rotated and oil still not changed. In the past I have made a appointment and still ended up ended up with a 2+ hour wait for again a standard works package. I get it Saturdays are busy however half of the time they are open and they still can’t get my oil changed. Seeing as this is a ongoing problem not only from my experience but the repeated reviews I would hope that management could staff for oil changes on Saturday’s to meet demand. Only reply I got back from dealership said the new construction was not helping and they were aware of the problem. Very poor customer service. More

Service Consistently, the service department has been really bogus. They have no trouble lying to a customer just to get the business. Their follow up and Consistently, the service department has been really bogus. They have no trouble lying to a customer just to get the business. Their follow up and service is poor. I would not buy another Ford because of this dealership. More

Will not stand behind their own work... I purchased a brand new 2016 Mustang GT from mall of ga that ended up being garaged shortly after I purchased it because I am in the military and depl I purchased a brand new 2016 Mustang GT from mall of ga that ended up being garaged shortly after I purchased it because I am in the military and deployed. Upon my return to the states the rear emblem fell off. The car has very few miles so it was taken in for warranty work. The entire decklid ended up being replaced however it no longer seals so I pointed it out as I picked up my car. The technician then informed me that there was a change made to the service manual that added an additional buffer pad that made the decklid sit like that and it was properly done. I was in the middle of a military move and the same technician also told me to proceed to my new military location in FL and that the dealer down here would make sure it was good. I have now taken the car to the dealer in FL and found out there was never a change to the service manual and that mall of ga just installed the part wrong. This is not a warranty fix, instead it is a fix that needs to be made because they installed a part wrong and then gave misleading information to hide it. I have spoken with Sterling Oliver on many occasions and tried to get them to authorize the local dealer here to fix it but he will not. It is not feasible and I should not have to incur the burden of driving my car 1000 miles, 14 hours round trip so they can fix a mistake that they lied about and then told me could be fixed at my new location. The car is still under warranty and I also do not think I should have to give up the extra 1000 miles on my warranty. This is my 3rd mustang and I was honestly keeping it to trade in for an upgrade to a Shelby after I hit my Army 20 year mark in February. However, I am thinking of changing to a different brand if they will not take car of loyal customers better than this. More

Terrible service I bought a 2017 Mustang GT in September. Four months later a transmission problem. Tony told me to drop it off and they would find out, what it was. I bought a 2017 Mustang GT in September. Four months later a transmission problem. Tony told me to drop it off and they would find out, what it was. This is my only car and I asked for a loaner. Tony told me they had to diagnose the problem. At the end of the day I get a call from Tony. He tells me it will be a month before he they can fix it and to drive it with 5th gear grinding and that it won't hurt it. I call Ford and tell them the situation. They tell me that they are independently owned and operated. So Ford is telling me they don't stand behind there products. There is no management between the dealer and customer. So before you buy a Ford. Just know that they don't support the customer or there product. And they don't care how the dealership treats the customer. More

Deceptive Sales and Service tactics on a certified pre-owned I bought a 2015 Ford Mustang convertible certified pre-owned on December 17th 2015 with 34180 miles on it. On January 18th the problems started. The c I bought a 2015 Ford Mustang convertible certified pre-owned on December 17th 2015 with 34180 miles on it. On January 18th the problems started. The car now has around 42000 miles on it. I have had to put four new tires on it 4 times it's been aligned. Has electrical problems the top is bad the back passenger window won't roll all the way up there's a bumping coming from the drive shaft. Recently found out by third-party Body Shop the car has been wrecked in the rear end. After several conversations with Mall of Georgia service manager Sterling Oliver and then talking to director of operations Joel Hall I was told by him I bought a used vehicle deal with it. I have owned several Ford throughout my life the most recent one I own for almost 16 years which was a Mustang convertible 01 that I got rid of when I bought this one and I have never had so much trouble out of a vehicle in my life I would give Mall of Georgia a rating on every question on this site asked zero Stars especially Joel how if this site would allow it but unfortunately to submit this review I have to give him a star think that customers need to beware of this dealership. More

Worst experience of buying new car Warning .Miserable story ahead!! A month before I was looking for buying a new Mustang.After careful research and all the considerations I came up wi Warning .Miserable story ahead!! A month before I was looking for buying a new Mustang.After careful research and all the considerations I came up with a model ,color and specifications which I needed for. I called all the dealers nearby for the desired model and color ,but unfortunately only 2-3 dealers had the car which I was looking for. And unluckily this was the nearest to my home location and so I did visit it on a bright Sunday with all the hope to buy my fav car . I met with a sales representative Danielle. Apparently she was behaving gently but she said the car which I am looking for is not there in their store right away but they could do anything to get it for me. We got settled up with the price which was higher that the price shown in True Car, but as you all see this car was very rare and I was very specific about the color I agreed this elevated price. They made several hard inquires to check my credit score which eventually decreased my credit score from good to fair. After all this, I paid initial deposit for car, signed contract and returned home with my new Car VIN and an assurance to pick my new car after two days as they have to arrange it from somewhere. After two -three days when I called them to schedule my time for the pick up of car, they surprisingly and shockingly ,said to me they couldn't make it as the dealer just denied delivering the car to them and hence they can't give me the car for which i have already paid and got insurance. I was shocked and I looked for the same car in a hope to get the similar car, but to my surprise the car with the same VIN which I have bought was available with a dealer which was 50 miles away from my home location . I went over there and found out that it was the same car which Mall of Georgia had promised me to give but according to this dealer they never contacted them to get that car. I bought the same car with new dealer in increased emi rate as result of my decreased credit score in recent days. After all this. I feel cheated and exhausted !! Mall of Georgia made me false promises and sold me the car which they never had . More

These guys care about you ! Loved the Experience! I want to thank Tom and Tony for making this purchase (2014 Honda Odyssey ) one of the greatest buying experiences of my life . I have purchased a lot I want to thank Tom and Tony for making this purchase (2014 Honda Odyssey ) one of the greatest buying experiences of my life . I have purchased a lot of cars , mostly from Homda dealers but these guys at Mall of Georgia Ford made me and my wife feel like family during the whole purchase . I live out of state (S.C.) about 2 1/2 hrs away and I was able to get a great offer on my trade and work out the financing details before I left after work to drive down with my wife to make the deal. We got there at 7:45 pm and were greeted by Tony and Tom at the parking lot with the van cleaned and ready to go. We test drove the van and signed the paperwork and all the figures were as discussed and agreed on with a prior buyers order I was provided. Tony was so gracious to help us through to finance and delivery with utmost friendly personality and I would like to wish him the best . Thanks guys my wife loves the van and I will defiantly recommend this dealership for friends and family . More

Great buying experience , finance done a real good job ( Justin Carter ) as well as service introduction. If you're in the market for a brand new or pre-own car you need to , finance done a real good job ( Justin Carter ) as well as service introduction. If you're in the market for a brand new or pre-own car you need to ask for Felix Rosianu More

Customer no service, service rep was a smartass! Service department unwilling to help with parts needed. they wanted to run diagnostics and check the entire electrical system before selling me a part Service department unwilling to help with parts needed. they wanted to run diagnostics and check the entire electrical system before selling me a part. I ended up leaving and ordering the part off the internet at half the price. Part came in two days and everything works perfect. More