Mall of Georgia Ford

READ ENTIRE REVIEW! I had TWO separate experiences with READ ENTIRE REVIEW! I had TWO separate experiences with this dealership and both should be accounted for. Reviews are meant for facts and for expr READ ENTIRE REVIEW! I had TWO separate experiences with this dealership and both should be accounted for. Reviews are meant for facts and for expression of your experience for others to reference. I had TWO visits this past week of MOGF. My first, was terrible!!!! My second, was 100% flawless, and GREAT! Here is the story! We dealt with Mall of GA Ford for an entire week. Begged, and begged to purchase a car from them that we found online. Our first trip in was anything but pleasing. We had a rude and non-willing salesman from New Car sales. We were told that our PRISTINE 2007 Edge SE was in "poor" condition. Take into account this car had NO stains on the carpet, NO wear on the leather, NO scratches inside or out, EVERYTHING worked perfectly, ALL maintenance was performed ON TIME, EVERY TIME, it ran like a dream and had 40k miles. After telling them there was NO way the car was being traded as "poor", they upped it to "good" condition, which I could have dealt with. I wanted the other car from them. We could have made it work! During the negotiating, the salesman repeatedly told us our car was "as low as you can get" and that "you can't get any lower, they couldn't sell a car like that because no one wanted it". After getting no where, feeling completely insulted and humiliated, we left. When we returned home, we composed a detailed email to the owner of the dealership, Mike Jordan, about our experience. He turned it over to the "main general sales manager" to handle. The next day, the "manager" of the dealership didn't want to budge $900 off the drive off price to help make this work for us, got ticked off with negotiations and in turn told me that he would not do business with me, to not call back, not come back and that I was never allowed to do business with them. Nice right? That's some customer service! Not. It get's better! Remember the part about not budging for $900 to sell the car? After telling us we couldn't buy it, he then goes online, lowers the price an entire $1000. Just one more nail in the coffin and a MAJOR smack in the face. After posting negative reviews about this salesman and manager, the dealership contacted me to see what the problem was, see if they could fix it, and to get the negative publicity retracted. We told them.....ALL WE WANT IS TO BUY THE VEHICLE!!!! We went THAT night with CASH in tow and bought the vehicle. Took an entire week of begging and arguing to buy a vehicle from them. Insane! In turn, I am basing this review off of my SECOND visit. NOT MY FIRST. It is also based on the people I dealt with the SECOND night. NOT THE FIRST! The only reason I took the vehicle was because, it was exactly what I was looking for. Color, mileage, year....everything. Not because I wanted to work with the dealership. But, I can say....I was treated with total respect and the customer service was top notch. I can't say that I will visit this dealership again unless our salesman we worked with the second time is present. This night, I worked with Eric Smith over the phone, our salesman was Felix Rosianu and our finance guy was William Cade. These three men are a TOTAL asset to this company. They go above and beyond to work with a customer. They made the process smooth, comfortable and easy. They started fresh and allowed us to have a great experience. I want to applaud Felix on how outstanding my service was. He was FANTASTIC. If anyone has to visit this dealership, I highly recommend going to him. He was wonderful and I can't thank him enough. He is not only accommodating, but he is a true giver and he strives to please. Take note MOGF, you need to reevaluate your employees and fill your dealership with people like him! I would have given my service for the SECOND visit 5 stars. My first, ZERO. THIS REVIEW RATING IS BASED OF THE SECOND VISIT. More

I've been working with John Pohl from Mall of Georgia Ford for the last few years and have purchased several vehicles from them for my business. Both John and MOGF provide us with exceptional service and Ford for the last few years and have purchased several vehicles from them for my business. Both John and MOGF provide us with exceptional service and pricing on each and every vehicle. Two thumbs up! More

Felix was great person to deal with. they gave me almost close to what i wanted. i am very happy and will buy again soon from you. after they saw my truck , they worked along with me to get the deal done. t close to what i wanted. i am very happy and will buy again soon from you. after they saw my truck , they worked along with me to get the deal done. they showed lots of interest. hope soon we will get another car from you guys. More

I have to put all the kudos on Len Allen. He did more than his part in making the sale of the vehicle. I bought an Explorer. What I wanted wasn't on the lot and searching the internet Len found one for than his part in making the sale of the vehicle. I bought an Explorer. What I wanted wasn't on the lot and searching the internet Len found one for me that had all that I wanted. He worked with me over the week it took to bring the vehicle here, keeping me informed. He responded immediately to my phone calls. He was friendly and I felt he was working for me as much as the dealer. The first person you meet is the one who sets the tone for how the dealership is perceived. More

I would never even think of going to any other dealership. Everything from the appreance to the customer service is top notch. The staff is very friendly and helpful. In particular Kenny Jordan is dealership. Everything from the appreance to the customer service is top notch. The staff is very friendly and helpful. In particular Kenny Jordan is exceptional in his interaction with customers. He will spend as much time as you need to answer all of your questions and make sure you are completely satisfied. I recommend Kenny and Mall of Georgia Ford to everyone I can. More

I would like to say thank you to Adrian and the entire staff of Mall of Georgia Ford for making my car buying experience an excellent one.They made the experience easy and explained everything step by ste staff of Mall of Georgia Ford for making my car buying experience an excellent one.They made the experience easy and explained everything step by step so it wasnt confusing.Adrian took his time and showed me every feature the car had to offer and the reat of the team walked me through the buying process.The rebate offer is fantastic and 0% Apr is wonderful.I felt like I was getting the deal of a lifetime and that I truly mattered to everyone who walked me thru the process.I was so impressed that I have told my friends and coworkers that the place to go is Mall of Georgia Ford they really take care of you from start to finish.I love my new car. More

The service and work at this dealership has always been great. I have purchased 3 vehicles from Percy and he has always worked real hard to get us the best deal. He is a honest man that I can trust. He d great. I have purchased 3 vehicles from Percy and he has always worked real hard to get us the best deal. He is a honest man that I can trust. He doesn't pressure me when I just stop by to look at a new car I saw on TV and I'm curious about. My only complaint is that after purchasing 5 vehicles at this dealership I just wish it didn't take so long to get to the best deal. More

Because the attention was exceptional and the experience of buying a new car completely changed our mind from terrible experiences before. Thanks to Kevin and hist team we are now loyal customers and big f of buying a new car completely changed our mind from terrible experiences before. Thanks to Kevin and hist team we are now loyal customers and big fans of FORD. We will be coming back to this dealership to but our future cars. More

Overall the experience was great. Adrian was very quick in responding to my request for pricing and options. Very straight forward and informative about all the pricing and available incentives. Financing in responding to my request for pricing and options. Very straight forward and informative about all the pricing and available incentives. Financing was very straight forward and the process was very quick and to the point. All my questions were answered and to the point. More