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Mall of Georgia Ford
Buford, GA
3,144 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,144 reviews
August 22, 2011
Shawn did everything he could to make my experience as pleasant and time efficient as possible. When I got to the dealership, he was prepared with the completed and approved application and answers to an pleasant and time efficient as possible. When I got to the dealership, he was prepared with the completed and approved application and answers to any questions I might have. The financing paperwork was done in an efficient and extremely friendly atmosphere and I am thrilled with my new Fiesta. I would definitely recommend Mall of Georgia Ford to my family and friends and will be back for my next purchase! More
by Pittypatjewels
Employees Worked With
Shawn Hetrick
August 09, 2011
Simply put, STAY AWAY FROM THIS BUSINESS!!! The details are really too numerous to go into in this review, but I just would like to briefly advise people that value customer service, that value commitment are really too numerous to go into in this review, but I just would like to briefly advise people that value customer service, that value commitment to the customer, that value a “with you to the end” attitude or just basically like to get what you pay for, do not count on any of those from this dealership. Basically, I bought an Edge new in November 2010 and the Sync/My Ford Touch system has had many, many, many issues since that time, even making it un-drivable. It may have gotten fixed last Friday 8/5/2011, but the only way it got to the point is because I made it happen. More than 50 total phone calls, emails and service visits later and it may finally be fixed only because I “harassed” them into fixing it, to use their words. If is very possible that the issues are actually Ford’s problem, but the fact is that I bought the vehicle from the dealer, not from Ford, and I expect the dealer to stand behind it no matter who’s problem it may be. I experienced an attitude of “don’t bother me” and a sense of “I don’t have time for this” from service advisers to the general management level. Not one employee went out of their way to make this right. I will admit that when I escalated this to Ford “Customer Care”, it didn’t get any better, but I will save those comments for the proper forums. A clarifications to the above, the dealer did perform an update that may have fixed the issues as stated above and did perform an oil change at no cost to help with the situation. A little late, but a sign of at least trying to make things right. A Ford employee (not a dealer employee) did take offence to what was stated above, although I very much understated the situation and didn’t go into the details of what we have really been thru in 9 months and she took the situation from really bad to even worse, so you bet I will address this in the proper places on the internet. Funny thing is that I tried for 173 minutes(several phone calls)today to get in touch with someone at Ford that may really care about our situation and was road blocked at every turn, it always came back to the same person that obviously doesn’t care about us. Bought my first Ford in 1981 even before I had a license, I have owned many and driven many as work vehicles, because of the lack of customer care, this will be the last Ford I buy. More
by mfarus
Employees Worked With
Various
August 07, 2011
The day was very hot, but Tom Richards ran out to the lot to great us and help us pick out a new vehicle. I was very much appreciative of his attentiveness and the way he made me feel important. I wish all s to great us and help us pick out a new vehicle. I was very much appreciative of his attentiveness and the way he made me feel important. I wish all salespeople would treat me the way he did, he is a fine example of the way an excellent salesperson should act toward their customers! It was a pleasure doing business with him at your Ford dealership. Thank You for your kind and extraordinary service. More
by S. Kriebel
Employees Worked With
Tom Richards
August 06, 2011
The folks at MoGF were excellent. I began putting feelers out via online by using Edmunds and met Adrian over at MofGF. We corresponded by email for several weeks before I made a purchase and during feelers out via online by using Edmunds and met Adrian over at MofGF. We corresponded by email for several weeks before I made a purchase and during that time he was able to refrain from constant and annoying phone calls and was content to conduct the relationship on my terms. Once I had obtained all the information I required and made a decision, he expedited the purchase process. I was done in an afternoon and drove the a car off the lot for just slightly over invoice cost. The folks over at Mall of Georgia Ford are excellent and do car buying the old fashioned way. Definitely would recommend and will use again. More
by wcreedle
Employees Worked With
Adrian Turnbull
August 02, 2011
Mike was a very patient and hardworking sales person. He answered all my questions, was responsive in getting back to me and generally was extremely knowledgeable. He worked very hard to get the deal done! answered all my questions, was responsive in getting back to me and generally was extremely knowledgeable. He worked very hard to get the deal done!! More
by adowdy2012
Employees Worked With
Michael Hutchinson
August 01, 2011
The experience of purchasing a new car was almost overwhelming. But I got the price I wanted and the car I wanted at the Ford Mall of Georgia Dealership. The sales people were most patient and help overwhelming. But I got the price I wanted and the car I wanted at the Ford Mall of Georgia Dealership. The sales people were most patient and helpful. The finance person was also very helpful. A great experience. I have told my friends if you are looking for a Ford, so see Ford Mall of Georgia. More
by daviskaren
Employees Worked With
Shawn Harwick, Adriane
July 31, 2011
I was looking for a new F150 and stopped in the Mall Of Georgia dealership to "just look". I found exactly what I was looking for on the lot and drove it home that night. Everyone at this dealership was gr Georgia dealership to "just look". I found exactly what I was looking for on the lot and drove it home that night. Everyone at this dealership was great. Best car buying experience ever. More
by randy schwark
Employees Worked With
Percy Stepp
July 24, 2011
My experience at Mall of Georgia Ford was very nice. My wife and I were looking for a new vehicle and decided on a Ford. Mall of Georgia Ford had a large selection of vehicles on lot, and my wife and I wer wife and I were looking for a new vehicle and decided on a Ford. Mall of Georgia Ford had a large selection of vehicles on lot, and my wife and I were able to find the perfect car for us. Our salesman Adrian was very helpful and worked with us throughout the entire process to get us into the car we wanted. I would definitely purchase from him and Mall of Georgia Ford again. More
by MusingLee
Employees Worked With
Adrian Turnbull
July 19, 2011
This has been the best experience I've ever had at a car dealership. I walked in, told the salesman what I wanted to accomplish, and he and his team made it happen. I didn't have an issue with anyone ther dealership. I walked in, told the salesman what I wanted to accomplish, and he and his team made it happen. I didn't have an issue with anyone there. Completely seemless process. The salesman, sales manager, and business manager were all top notch in my book. I definitely be going back to Mall of Georgia Ford for my next vehicle purchase. More
by pjhewatt
Employees Worked With
John Pohl and Brian Cloer
