Mall of Georgia Ford

A great dealership with a great service representative. Tony is my service manager of choice. Tony has been helping me for over 6 years. Excellent service with an ear to diagnose problems and follow thr Tony is my service manager of choice. Tony has been helping me for over 6 years. Excellent service with an ear to diagnose problems and follow through on all work More

Marilyn always takes good care of me. She’s been my service advisor since I bought my Edge. Everyone at mall of Georgia Ford is very professional and courteous. service advisor since I bought my Edge. Everyone at mall of Georgia Ford is very professional and courteous. More

Service during COVID19 I had to visit this dealer for my 15K service. To my surprise this service center is not following any guidance. I was surprised to see none of their I had to visit this dealer for my 15K service. To my surprise this service center is not following any guidance. I was surprised to see none of their employees were using any protective gears. No gloves, no masks etc. They treated me and my car just as in any normal day. You have to be careful if you are planning to visit this service center. More

Ramzi and Kevin were great and easy to work with! I've had many different Mustangs, so I knew what I was going to purchase. I'm just do thankful to have found this dealership! Ramzi was able to answer had many different Mustangs, so I knew what I was going to purchase. I'm just do thankful to have found this dealership! Ramzi was able to answer all of my questions and even set up the FordPass app on my phone. He also showed me how and where to get any information I might possibly need. He also offered his assistance even after the purchase. He was very helpful. Kevin was very knowledgeable in the extended warranty products and coverages. He made the financing paperwork a breeze with his good sense of humor. That is greatly appreciated and made the process much smoother. I would also like to make a quick note that the custodial staff were off the charts too! I realize that everyone has stepped up during the Covid Pandemic, but the showroom was exceptionally clean. The bathrooms were spotless. All of the work stations were clean with hand sanitizers on each table and waist bins were constantly being emptied. Excellent job! I will definitely go back! More

Marilyn helped me get my oil changed plus some other items checked. She is always on top of things for me. She is also good in explaining items needed to be serviced. items checked. She is always on top of things for me. She is also good in explaining items needed to be serviced. More

I was greeted by a friendly and professional staff when I brought my F150 in for warranty work. My Service Advisor met with me and we discussed the issues I was having with my vehicle. I actually felt like h brought my F150 in for warranty work. My Service Advisor met with me and we discussed the issues I was having with my vehicle. I actually felt like he cared about my transportation predicament. He provided me with a loaner vehicle which was equal to my truck that was being serviced. Not some little compact car that would fit into the back of my truck. I also asked my Advisor if he'd look at my blinker which had a fast blink, this normally means there's a burned-out lamp. He said he'd take care of it and I'd have my truck back by the end of the week. Take into consideration this service is being done during the coronavirus pandemic. Half of the service staff and mechanics were staying home and there were parts that had to be ordered and delivered to the dealership. So I was prepared for this to take longer than what the Advisor had promised me. Friday afternoon I received a call from the sevice department telling me my truck was fixed and ready to go...exactly when it was supposed to be. I returned the loaner and was given paperwork for the service. I was expecting to pay a small balance because of the blinker which is typically not covered under the manufacturer's warranty. Surprisingly there was a zero balance due. The Advisor met with me and explained the work that was done stating that it was running great. I was done with the paperwork, had my keys and out of the dealership within 10 minutes of arriving. I was anxious to get behind the wheel because I've heard "we fixed it" and "it runs great" many times before only to find out a mile down the road that the vehicle is in worse shape than before it was dropped off. But this time I was pleasantly surprised. My truck was running great, the blinker was working and the interior was clean and sanitized. Overall I would rate this service experience a 10 out of 10...which almost never happens. Mall of GA FORD's Service Department did an awesome job. I have told my family and friends about my experience and would highly reccomend them. Thank You Mall of GA FORD! GREAT JOB!👍 More

Very helpful. They showed me the exact car I was looking for. It was a pleasure working with James. Mall of GA Ford was the best choice for. It was a pleasure working with James. Mall of GA Ford was the best choice More

The dealership was clean and work with me and test drive truck they pickup for me the salesman Jordan lee was great work he show the four trucks they had 2019 and2020 to pick from truck they pickup for me the salesman Jordan lee was great work he show the four trucks they had 2019 and2020 to pick from More

It is with heart felt appreciation that I take this opportunity to thank my service advisor Marilyn for her professionalism and providing me with excellent customer service during my consultation with opportunity to thank my service advisor Marilyn for her professionalism and providing me with excellent customer service during my consultation with her. Thanks again Marilyn and team at Mall of Georgia Ford for listening to my concern, Oral C. More

Service was horrible they overcharge!!My car problem was Service was horrible they overcharge!! My car problem was mid diagnosed! I went to a used parts dealer and got the part I needed for $40 it would hav Service was horrible they overcharge!! My car problem was mid diagnosed! I went to a used parts dealer and got the part I needed for $40 it would have cost $1500 at this dealership! Rip offs!! I will not recommend yo anyone I know!! Mike even suggested that I trade it in!!! Can you believe that bull—//!!! More