Mall of Georgia Ford

Great experience I just moved from Florida where I have had some great and terrible experiences with car dealerships. This one was a great one. I got tired of my small I just moved from Florida where I have had some great and terrible experiences with car dealerships. This one was a great one. I got tired of my small Honda Civic and felt the need to upgrade to a other vehicle. So I was looking for a Ranger. Big upgrade. I worked with Ricky and he was very good. He helped show me different levels of Rangers that fit what I was looking for. I ended up getting a XLT and absolutely love it. Thanks for everything. And for those of you looking please ask for Ricky, he will help you with everything you’d need for your next vehicle. Also financing was great, in and out and got me a price I could work with. And they helped me pick an extended warranty to keep my truck working for many years to come. More

Great job Steven was great. He explained everything helped me understand the problems and what could be done to solve them. Great Job Steven. I will definitely Steven was great. He explained everything helped me understand the problems and what could be done to solve them. Great Job Steven. I will definitely come back to work with you. More

Fantastic and honest customer care. Very helpful in a complex situation, was treated, the same as if I was having a brand new Mustang serviced, Kudos to Tony especially helpful and po Very helpful in a complex situation, was treated, the same as if I was having a brand new Mustang serviced, Kudos to Tony especially helpful and polite More

Oil change The only complaint is that I had an appointment for early in the morning and it did take a while.Everything else was good.Thanks The only complaint is that I had an appointment for early in the morning and it did take a while.Everything else was good.Thanks More

No Surprises Everything went as expected - no up-sale pressure. Was in and out in a very reasonable amount of time. Will be back for the next 5000 mile checkup i Everything went as expected - no up-sale pressure. Was in and out in a very reasonable amount of time. Will be back for the next 5000 mile checkup in a couple of months... More

7 banks Your finance guy ran my credit through 7 banks, even after I was approved through USAA. So now my credit dropped. Really pissed and feel betrayed. Mas Your finance guy ran my credit through 7 banks, even after I was approved through USAA. So now my credit dropped. Really pissed and feel betrayed. Mason was fine but benetiz is the xxxxxxx and I have know idea who Bryce piper is More

Pleasant experience We appreciated working with Derick Thornton to purchase my son's first truck. He was very courteous and kind, and patient with any questions we had. H We appreciated working with Derick Thornton to purchase my son's first truck. He was very courteous and kind, and patient with any questions we had. He was straightforward and professional. Very refreshing to see in a car salesman. We were treated very kindly by the other staff as well. Thank you, again, Derick! More

Very Bad Experience. The Mall of Georgia Ford Service Department should continue working to put the customer’s needs first, specifically when service advisors mishandle th The Mall of Georgia Ford Service Department should continue working to put the customer’s needs first, specifically when service advisors mishandle the requested service order made by the customer. In my case, there was obvious communication failures between service-advisors that lead to a missed opportunity in getting my 2008 Ford Explorer repaired correctly on the first attempt. Due to this significant internal communication failure, my SUV was not fully repaired and not ready when they said it was ready. I arrived to pick-up the vehicle just to discover that the SUV was only partially fixed which caused a major inconvenience during my day. Because of this extremely difficult experience, I am now looking to make a new SUV purchase in the coming months. Going forward, my future vehicle purchase will not be from a Ford Dealership, nor will it be a Ford or Lincoln Brand vehicle, which is hard for me to say, because I have always own Ford cars and SUVs over the past 38 years of my life. I guess all things must come to an end. However, my hope here is by sharing my experience with you, it will help the Ford Service Teams improve how they handle customer repair request in the future. Thank you! More

Good dealership This is my second vehicle purchase from Mall of GA Ford. The sales staff is helpful and the financing department is pleasant to deal with. Happy so fa This is my second vehicle purchase from Mall of GA Ford. The sales staff is helpful and the financing department is pleasant to deal with. Happy so far. More

Easy to deal with and would highly recommend! Mall of Georgia Ford made our car buying experience quick and easy. The dealership was very clean, all the staff we encountered were friendly and know Mall of Georgia Ford made our car buying experience quick and easy. The dealership was very clean, all the staff we encountered were friendly and knowledgeable, and it was a no pressure atmosphere. Our salesman was Gene and he was very friendly to my wife and kids, honest about pricing and expectations, and delivered on his deal. He made our car buying experience as easy as it could be. We would definitely shop here again! More