Mall of Georgia Ford

Great fast service, very friendly, dropped off my car fast and pickup was easy. They did a thorough review of what my car needed and why. fast and pickup was easy. They did a thorough review of what my car needed and why. More

It was great service. The only downfall was they don’t offer a courtesy shuttle run for in town locations. Other then that A+A+ offer a courtesy shuttle run for in town locations. Other then that A+A+ More

I went in asking some questions that were answered in detail. When we finally talked pricing I was tickled that they were so willing to work with me. I have a vehicle I love driving and look forward to detail. When we finally talked pricing I was tickled that they were so willing to work with me. I have a vehicle I love driving and look forward to dealing with the service dept when needed too. More

Great personal.Josh took care of my problems with my new 2020trk stands behind his word. As for the service department Katrina was great until she left now Joy has stepped in to her shoes and never missed a 2020trk stands behind his word. As for the service department Katrina was great until she left now Joy has stepped in to her shoes and never missed a beat when I call Joy I don’t worry about anything she’ll take care of it. More

I was very pleased with the handling of a major warranty repair. Tony kept me apprised of the status with updates as he became aware of them. Thank you very much. repair. Tony kept me apprised of the status with updates as he became aware of them. Thank you very much. More

Very good, just little long wait time but we did come in on a holiday and they took very good care of my old lincoln ls on a holiday and they took very good care of my old lincoln ls More

Body shop checked my radar sensor and it was ok. The service dept. said the bracket was bent and needed a new sensor with out removing the bumper. What a ripoff!! service dept. said the bracket was bent and needed a new sensor with out removing the bumper. What a ripoff!! More

This dealership is not worth doing a deal with. If you decide to work with this horrible dealership, make sure everything that you want is in the deal sheet. Even if multiple people look you in the eye an decide to work with this horrible dealership, make sure everything that you want is in the deal sheet. Even if multiple people look you in the eye and shake your hand that they'll take care of you on an extra key or whatever it is - make sure to take the time to add it to the deal sheet. These sales people do not stick by their word. As a man, this is ridiculous, as a person buying 50,000 worth of car; this is maddening. They looked me in the eye and promised they'd get me another key. I called 7 times for 2 months after and only got the response "yeah we'll call you back and get you that key". John Fike specifically and Ken Guillory (who is no longer there, go figure)... after 2.5 months of calling weekly and emailing with barely any response - I called on my birthday because they left a voicemail leaving me a "happy birthday" and I got the general sales manager... I calmly explained my situation and how I felt his sales people made it apparent i'd get my second key - he would not budget and said absolutely not; and that the customer is not right. Don't deal with this dealership - they will waste your time. Please note - I didn't even negotiate the deal of my car and we felt we were pretty great customers; but the way they handled this scenario is not how to deal with customers if you care at all about customer experience. More

Would never use this dealership again did not tell the truth and would not work with me after problems excised trued to work it out they would not even listen truth and would not work with me after problems excised trued to work it out they would not even listen More

I was impress by Derrick Thornton taking the time to assist me and assisting other customers all at the same time. He manage to keep me informed of the process and was very friendly. assist me and assisting other customers all at the same time. He manage to keep me informed of the process and was very friendly. More