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Mall of Georgia Ford
Buford, GA
4,203 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 4,203 reviews
December 05, 2020
Excellent service from the sales department. Great experience i would most definitely purchase another vehicle from this team again. I love my new truck lots experience i would most definitely purchase another vehicle from this team again. I love my new truck lots More
by cdilday7
Verified CustomerEmployees Worked With
December 04, 2020
Bought my car certified used back in Feb 2020. Have taken the car in a few times for service and was promised a Full detail since it wasn't done on the day of purchase. Each time I picked the car up we were the car in a few times for service and was promised a Full detail since it wasn't done on the day of purchase. Each time I picked the car up we were told they didn't get to detail it again! Disappointing! Also, we have had issues on and off with the navigation system not syncing with our phones and apps not always working (Intermittently). Apparently since the issue hasn't been duplicated while at the service dept Ford will not do anything about it other than a master reset. Frankly we are tired of discussing it. We were told to get a phone and record it when it happens. Hard to do when your driving! We were excited about our Escape but not so much anymore. The service techs and advisors are courteous. More
by SONJON2010
Employees Worked With
Jordan Lee
December 03, 2020
The lady that waited on me was the worst but I will say she was good at BSing me but it only mad me mad she was good at BSing me but it only mad me mad More
by KIMTADLOCK
Employees Worked With
Service department I left my truck there all day and you did not even look at it and then you give me some story about how you are unsure about the problem and I may need a new wiring harness. All I needed was an alternator.
December 02, 2020
Smooth and Seamless. It was an easy in and easy out with no high pressure sales. Jordan really listened to my needs and offered the right solution. Thanks. no high pressure sales. Jordan really listened to my needs and offered the right solution. Thanks. More
by Kevin.mccallar70
Employees Worked With
Jordan Lee
December 02, 2020
Service is unaware is what’s covered under warranty and what’s not. Had my raptor for over 30 days and still didn’t fox the issue. Tony in service has no right dealing with people as he has no people skil what’s not. Had my raptor for over 30 days and still didn’t fox the issue. Tony in service has no right dealing with people as he has no people skills. Will never go back to mall of Georgia Ford. More
by Raptor
Employees Worked With
Tony
November 30, 2020
Awesome, friendly Customer Service and fast paperwork from start to finish. Marvelous encounter with Team..Shawn, Jordan, Dallas and Drego...will definitely be back and refer others to this location from start to finish. Marvelous encounter with Team..Shawn, Jordan, Dallas and Drego...will definitely be back and refer others to this location More
by Keisha
Employees Worked With
Dallas and Drego, Shawn Malcolm, Jordan Lee
November 30, 2020
Mall of georgia is the only dealer I will buy from, I always get the best deal and no hassle when buying from mall of georgia ford the sales department goes above and beyond to make everything a pleasant always get the best deal and no hassle when buying from mall of georgia ford the sales department goes above and beyond to make everything a pleasant purchase thanks to james shellaugh I will be buying again thanks. More
by powersource59
Employees Worked With
James Shellaugh, Jessica Slaughter
