Mall of Georgia Ford

Started out rough but got a few people involved and the buying experience had a good outcome. Would recommend this dealership and salesman Rick Horton. buying experience had a good outcome. Would recommend this dealership and salesman Rick Horton. More

Feel ripped off Took company van in to check out hard shift told needed 4500 transmission. Picked it up discovered they had not even checked the fluid level. Added 1 Took company van in to check out hard shift told needed 4500 transmission. Picked it up discovered they had not even checked the fluid level. Added 1.5 quarts fluid. Van smoothed out in a few days and is running fine. Never even thru a code or a check engine light. Called twice for managment and never got a call back Ripped off for diagnostic fee. Sure they did nothing More

Poor customer service Brought vehicle in for a check engine code, was charged $135 to tell me it was not covered by the warranty. Picked truck up and attempted to drive hom Brought vehicle in for a check engine code, was charged $135 to tell me it was not covered by the warranty. Picked truck up and attempted to drive home, an error code flashed on dash- took vehicle to another shop only to find out that the problem was they unplugged a sensor. Would not recommend the service department. More

Mason was awesome. Great experience overall. No haggle or hassles. I'm sooo in love with my new Mustang. Went out to get a new dining room table and came home with a new car instead. hassles. I'm sooo in love with my new Mustang. Went out to get a new dining room table and came home with a new car instead. More

Marilyn ROCKS Marilyn has always provided me with the absolute best customer care, which is the number one reason I travel 30 miles to have my car serviced. Marilyn has always provided me with the absolute best customer care, which is the number one reason I travel 30 miles to have my car serviced. More

Great dealership We always get great service at Mall of Georgia Ford. Tony is the best service advisor ever! We would night go to any other dealership. We always get great service at Mall of Georgia Ford. Tony is the best service advisor ever! We would night go to any other dealership. More

I had an issue with my rear window defroster, several gridlines were discolored and did not work at all. This is on my brand new F150 XLT. Brought it in for service and they told me that they had never s gridlines were discolored and did not work at all. This is on my brand new F150 XLT. Brought it in for service and they told me that they had never seen anything like that. Made me come back 3x for the same issue, never returning my calls and at the end the only thing that they did was giving me an email from the service manager with the statement that "removed grid lines are not warrantable". Jeez, why did I need to come back 3 times for this? I also don't understand why this would not be covered by the warranty since it must have had this issue from the moment I picked it up. This dealership never showed any interest in inspecting the origin of this issue let alone resolving it. More

purchase 2019 F-150 The selection and pricing for this dealership was better than most other dealers that I searched. They assigned a sales rep from my first interest in The selection and pricing for this dealership was better than most other dealers that I searched. They assigned a sales rep from my first interest in a new F-150 and that sales rep dealt with me during the whole sales process. Not pushy and was always polite and found the unit I was interested in purchasing at a price that was substantially better than my local dealer. More

Had the right truck, but!! Salesman was friendly but unskilled. Sent in purchase info and $3k deposit to expedite paper work per website and still took over 3 hours for a cash d Salesman was friendly but unskilled. Sent in purchase info and $3k deposit to expedite paper work per website and still took over 3 hours for a cash deal. Had to have title paperwork filled out 3 times before they got it right. Salesman promised SYNC3 software and maps were up to date or else I could do it very simply at home. Not up to date. Not simple. Not a free download as I was told. Worst of all. they hit you with $249 for 'ZAKTEK ULTIMATE' which is basically the old 'clearcoat' with a fancy name. The whole process confirmed my low opinion of car dealers. Further discussions with dealer rectified all major complaints. Assuming everyone took this as a learning experience, they may be worth a second chance. More

new truck Great service, Gean was very proffesional. I will recomend this dearlership in the future. Finance and closing were great. Thank you and hope to use Great service, Gean was very proffesional. I will recomend this dearlership in the future. Finance and closing were great. Thank you and hope to use you again. More