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Mall of Georgia Ford
Buford, GA
4,184 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 4,184 reviews
November 17, 2020
After buying 5 vehicles from this dealership I am Not happy with cost or communication regarding what the repair issue and with the cost. Cost was high for minor repair and should have been used toward happy with cost or communication regarding what the repair issue and with the cost. Cost was high for minor repair and should have been used toward other repairs not even mentioned by service advisor. More
by ckajreece
Verified CustomerEmployees Worked With
Service director
November 15, 2020
Excellent service, courteous service advisor and they deliver the vehicle at the promised time, the service advisor was very knowledgeable of my vehicle needs, very clean dealership. deliver the vehicle at the promised time, the service advisor was very knowledgeable of my vehicle needs, very clean dealership. More
by Alex
Employees Worked With
Marilyn Muir
November 14, 2020
Since day one they have been professional helpful they have installed a completely new engine at no charge under warranty it is now perfect. This is the only dealership I have ever has acted with this lev have installed a completely new engine at no charge under warranty it is now perfect. This is the only dealership I have ever has acted with this level of quality service. My next car will be purchased from Mall of Georgia ford More
by Jeffhyder
Employees Worked With
Alan green
November 13, 2020
Everyone at the Mall Of Georgia Ford is about maintaining the utmost in Customer Service which is extremely important to ME because I have been in sales based Customer Service for 30 years that is why I am a the utmost in Customer Service which is extremely important to ME because I have been in sales based Customer Service for 30 years that is why I am a repeat customer starting from 2013 , the sales managers , finance team and the service manager and agents are all top notch in the caring for the customer and that is why I will always be a customer!! Thank you Mall of Georgia Ford!! More
by LISAROWE100
Employees Worked With
Other Employees :
Sterling The Mall Of GA Ford Service Manager and Bob Brousseaux in service , Jordan Lee
November 12, 2020
Did not perform the service I was charged for. I sent pictures of "after" the repair to the service manager and I still have not heard back from him. Awful service. Very frustrating. pictures of "after" the repair to the service manager and I still have not heard back from him. Awful service. Very frustrating. More
by GST065.RC
Employees Worked With
Tony
November 12, 2020
The wait wasn’t too long and the price is reasonable and affordable. Good quality in servicing and customer service was very helpful. Will definitely come back again. affordable. Good quality in servicing and customer service was very helpful. Will definitely come back again. More
by Michael 0
Employees Worked With
Bob B.
November 11, 2020
Excellent experience. Mr. Jones and his team have been like family. This is the third vehicle my wife and I purchased from Mall Of Georgia Ford. All three daughters are now driving safe, beautiful vehicle like family. This is the third vehicle my wife and I purchased from Mall Of Georgia Ford. All three daughters are now driving safe, beautiful vehicles. Highly recommend a visit if your in the market for a vehicle. More
by mboweatlanta
Employees Worked With
Mr. Mack Jones & Ken
November 11, 2020
The sales people I have dealt with are fine but the managers are shady and play too many games. They also have no consideration for the customers time. Absolutely ridiculous how long it takes. I didn’ managers are shady and play too many games. They also have no consideration for the customers time. Absolutely ridiculous how long it takes. I didn’t work with any of the sales people below. I had to mark someone to finish this survey and Joshua was at the top of the list. I hope this doesn’t reflect off of him, just the managers More
by lineberrydave56
Employees Worked With
November 11, 2020
Thorough investigation and conversation about problem with used certified Ford. Was able to ease my mind about the condition of the truck and my purchase with used certified Ford. Was able to ease my mind about the condition of the truck and my purchase More
by Miniman11360
Employees Worked With
Shawn Malcolm
