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Mall of Georgia Ford
Buford, GA
3,247 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,247 reviews
June 19, 2013
I started my hunt on a Ford Explorer 13 - XLT about 3-4 months prior to my purchase a couple of months back. We live in Columbus, GA and I probably spoke with over 10 different Ford Dealerships in and arou months prior to my purchase a couple of months back. We live in Columbus, GA and I probably spoke with over 10 different Ford Dealerships in and around Columbus, GA/ Phenix City & Opelika AL, Manchester GA, ATL surroundings etc. and even visited a few. I have to say that the initial over all shopping experience was way too overwhelming and frustrating at times. Until I got in touch with Andrew Bernard at Mall of GA Ford, he was absolutely humble, no pressure, no gimmicks kinda person to deal with. I started off with the specs on the vehicle that were absolute must for me and my preferences and finally the price. At each and every point he listened and did his best to locate and came through with, what I wanted and not what he wanted to sell me. As far as the price point of the vehicle, I totally understand that no dealership is going to sell a car at a loss. After all, we all have to make money on transactions and services rendered. BUT I can most definitely say that my final price of the vehicle with the options I wanted, was MOST competitive than the rest. Even better than the dealer from whom I had purchased two Ford vehicles, in the past 5 years considering they would give me a better price as a returning customer. Even the Finance guy, Kenny Jordan was a great person to work with at the end of the day and he laid out all the additional service plans, etc and without being pushy at all. It was entirely up to me, on what I wanted and what I didn't . I would take this long overdue opportunity and say Thank you so very much for making my purchase a stress/ remorse free and I wish Andrew Bernard, Kenny Jordan and the MOGF team even greater success. You have absolutely earned my future business. VPatel More
by patelvik
Employees Worked With
Andrew Benard, Kenny Jordan
June 18, 2013
The staff is incompetent. The only competent person I dealt with in the sales process was a finance person named Demetrius--who was let go probably because he stood up for a customer who was getting the dealt with in the sales process was a finance person named Demetrius--who was let go probably because he stood up for a customer who was getting the runaround. Left messages for general manager and his assistant and STILL have never received call back....after 2 plus weeks. Took my car in for warranty repair and the service department gave me the run around as well. These people are incompetent. Very disorganized and misleading in every conversation. While getting my warranty repair, I was pushed to the front of the line and then heard service advisors saying "this is bull"$&*" about me getting service first. Wow- how unprofessional. The service advisor tried to make me feel like he did me a favor when he's really doing his JOB. He told me he did it for me and that his coworkers were mad at him. I don't care! Then... to take it in again when I had an appointment for the repairs to be done- they hadn't ordered the part they needed...but they're doing me a "favor" once again. The service manager was condescending , argued, and interrupted me when I spoke. It wouldn't be surprising if this dealership went under because every step of the way---it has been headache after headache. Wishing I had bought my car elsewhere! I'm sure any response to this will be as argumentative as every other conversation I've had with every other associate. More
by Seriouslyirritated
Employees Worked With
Erik Conley
June 15, 2013
Andrew was completely knowledgeable about all the different Ford models I looked at. He was able to explain the features of the vehicles and answer all my questions without having to ask another ass different Ford models I looked at. He was able to explain the features of the vehicles and answer all my questions without having to ask another associate. He worked very hard to find a vehicle that met my needs and went out of his way to make sure everything was right before, during, and after the sale. Kenny did a fantastic job of arranging financing for me and worked extra hard to beat the financing offer I received from another lender. More
by brianejames
Employees Worked With
Andrew Benard, Kenny Jordan
June 13, 2013
They delivered a new 2013 Raptor to my wife and I on a Sunday afternoon, only to turn around and tell me on Wednesday we needed to put more money down to get the loan approved. After driving back to the d Sunday afternoon, only to turn around and tell me on Wednesday we needed to put more money down to get the loan approved. After driving back to the dealership for the 2nd time and agreeing to pay the extra down payment, they decided or told me the bank retracted the approval. I have bought over a 1000 cars in my lifetime, and 3 from this dealership under the old management company. These guys are crooks! Beware and avoid them at all cost. They assured me that the deal was final and approved on Sunday. So we were driving our new vehicle for 3 days only to be told they needed more money. What really happened is that they approved a deal that was not netting them the maximum amount they could sell that new Raptor for. More
by Callchuck
Employees Worked With
John Pohl
June 01, 2013
I have to say that the salesman, Tonna Branham, was very helpful and very nice. The trouble did not start until after I purchased the Ford Transit. My husband has ALS and we needed a van to transport him helpful and very nice. The trouble did not start until after I purchased the Ford Transit. My husband has ALS and we needed a van to transport him to his Dr.'s. He is also a disable veteran. We were granted a van grant from the VA to help with transportation. We picked out our Transit. Keep in mind that everyone knew this was a grant from the VA and the payment was coming from the government. Although I still traded in my car and wrote the dealership a check for $2748.51. This happened on April 5, 2013. After 2 weeks I started getting phone calls wanting to know where the money was. The phone calls were very rude in nature. My husband and I had never been through this process and did not know how it all worked. I would in turn call the VA and even had an investigation into where the paperwork was. At about 45 days I was called by the dealership and was told I had to bring the Transit back that day. They no longer had my car and they would keep my money. Once again I called the VA and found out that the Mall of Georgia had their money and they needed to check. This whole process was very stressful because of all the nasty phone calls. Our life is already stressful because of my husbands disease. I would recommend that the Mall Of Georgia Ford never help a Disable Veteran again that has been given a Van Grant. Update on our situation: We traded in the Transit for a Dodge at Mobility Works and we loved our experience and our new Dodge. Mobility Works are Angels ! More
by debcdt27
Employees Worked With
Roger Luker
May 31, 2013
Falsified extended warranty length and would not keep their written offer for price and length - stated they made a mistake but wouldn't fix it their written offer for price and length - stated they made a mistake but wouldn't fix it More
by Jposey77
Employees Worked With
Demetrius McClendon, Roger Luker
May 25, 2013
From the first contact with Felix to the drive-away, he was genuinely interested in making it a pleasant buying experience. I've never been so pleased from start to finish when purchasing a car than I was was genuinely interested in making it a pleasant buying experience. I've never been so pleased from start to finish when purchasing a car than I was with this dealership. If you are interested in purchasing a car, you owe it to yourself to talk with these pro's...you won't be sorry. More
by cte2
Employees Worked With
Felix Rosianu
April 26, 2013
The reason I gave this rating is that Andrew Benard did an outstanding job and is a hard working young man who understand his duties and responsibility as a sales person in the automobile industry. He was an outstanding job and is a hard working young man who understand his duties and responsibility as a sales person in the automobile industry. He was very detailed and professional in how he talked and explained how the Ford 150 works and operate. The thing I liked about Andrew was how he followed up with all the questions my wife and I asked him. He made sure that you understood that he would do whatever he could within his power to put you in the vehicle of your choice. Great person and true professional. More
by kack
Employees Worked With
Andrew Benard
April 16, 2013
My family had a great experience when purchasing this car. We were given the assistance we needed without feeling harassed. Russ Hawkins was a very well mannered salesman. He made you feel comfortable car. We were given the assistance we needed without feeling harassed. Russ Hawkins was a very well mannered salesman. He made you feel comfortable in talking to him. He told us about the features of the car and gave us our space to discuss what we wanted to do. I feel this was one of the best car buying experiences we have ever had. More
by Joyedodd
Employees Worked With
Kenny Jordan
