Mall of Georgia Ford

Bill Avery was very helpful with a problem I was having and got it fixed right the first time. While I was not there too long, the dealership may want to improve the waiting room a bit. Otherwise, great ex and got it fixed right the first time. While I was not there too long, the dealership may want to improve the waiting room a bit. Otherwise, great experience. More

I brought my F150 here for service. I had taken it to another Ford dealer who couldn't fix my problem, so I decided to give Mall of Georgia Ford a shot at it. Well, let me tell you... They were amazing! another Ford dealer who couldn't fix my problem, so I decided to give Mall of Georgia Ford a shot at it. Well, let me tell you... They were amazing! I first spoke to John Shaffer (my service advisor) who was extremely friendly, knowledgeable and helpful. As I was explaining, his boss, Bill, heard my issue and stopped to take a minute to identify the specific problem and how to fix it. They got my truck into service quickly and John kept me informed of the progress along the way so I wasn't wondering when I'd get my truck back as I had to go out of town the next day. I was really surprised when John called at 2:30 and told me my truck was ready!! I asked him if he could get the oil changed, too, as I was traveling some distance and figured I might as well do it before the trip rather than after. He said "Sure, no problem", and explained the process and offered me a special additive made by Zack (I think that's what it's called) which would help extend the engine life of my F150, and I said yes, as I love the truck and intend on keeping it for a long time. The truck has been running awesome since they fixed it, and I am almost ready to change the oil again. This is the first time that I have ever felt the desire to return to a specific dealership because of their superior service. John was really exceptional. I have never had someone who was so "on it", and I've been to many different dealerships in my travels. Given the experience I had at Mall of Georgia Ford with John, and Bill, I will definitely be coming back and recommending them to my friends! More

Bill Avery represents good customer service. Friendly, he came out to greet me when I showed up this morning for my scheduled service. Ford had sent me a recall notice on a part that needed replacing in my B came out to greet me when I showed up this morning for my scheduled service. Ford had sent me a recall notice on a part that needed replacing in my B pillar and another about my powertrain recalibration that needed to be done. I came in and dropped off the car with Bill and he had it done for me in two hours! Amazing. Friendly service. I will send you customers because of that. More

My husband and I recently purchased a new Ford Explorer from this dealership. After shopping at another dealership where the sales manager nickel and dimed our deal, and after communicating with many other from this dealership. After shopping at another dealership where the sales manager nickel and dimed our deal, and after communicating with many other dealers via phone and email who refused to answer straightforward questions in order to try to get us in the door and sell something we didn't want, we spoke with the sales manager at Mall of Georgia Ford. He was honest, answered all our questions and promised us he could make a better deal. He was right. Upon arriving, Tom Bailey went through our options, listened to what we wanted, bore with us as we changed our minds, and generally went above and beyond what I consider standard service. They came out with their best possible offer first, which was the best offer we received. After deciding to purchase, Kenny went through the financing with us and was patient and personable throughout the process, making sure we understood what all our options were. When we picked up the car (at the very end of their work day) both Kenny and Tom stayed late with us, without any hint of annoyance, to finalize the purchase and make sure we understood how to use all the features. They were fantastic to work with, and it is obvious why this dealership has so many sales awards. Thank you!! More

Experienced car buyer who has been exposed to the good, bad and the ugly of car buying experiences over 45 years of doing it. With the advent of the internet, on-line vehicle pricing, rating and reviews an bad and the ugly of car buying experiences over 45 years of doing it. With the advent of the internet, on-line vehicle pricing, rating and reviews and the amount of information that is out there for a prepared consumer, dealerships that are thriving have adapted to this reality. MOGF is such a dealership. Owner/Management's strong orientation toward customer service is evident in every aspect of the sale experience that I enjoyed. I had done on line research and arrived with the inventory IDs of the vehicle I was interested in - a Ford Escape for my wife. While Ford's business model involves too many overlapping options and trim choices thus making it difficult to understand and find cars equipped the way you want them and priced accordingly, Mike Dodson, my sales professional, demystified that .....he ought to move up to corporate management at Ford so he can straighten that crowd's business model out. Hyundai, for example, that makes the competing Tucson, has two trim levels in that model with less than 5 options in each of them. It's simple. It's one of the reasons, besides the high quality product, that has given them solid market share in the US car industry. Within a short time, Mike narrowed down what vehicles met my requirements both on his property and at other dealers in the South East. Clearly, you are going to get a better deal buying a car that is on the lot of the dealer you are visiting. Mike didn't try to force that issue, he instead, gave me the choices and I decided. One of the benefits of dealing with MOGF is that they have the biggest inventory of cars and sell more of them than any Ford dealer in the SE region within which MOGF is included. We negotiated the discount on the vehicle, Manufacturer's incentives and the amount given on my trade separately and the numbers I dealt with in the negotiating process were crystal clear. There were no attempts to hide costs. I received pricing on two vehicles simultaneously. The costs were broken down clearly on the offer sheets. Both offers were fair just slightly higher on the vehicle and lower on the trade than I had calculated it should be but, definitely ball park. I gave a counter offer and it was accepted. This entire process took about 45 minutes, this because I was prepared and Mike and I and his managers worked as a team. However, I never dealt with anyone but Mike in arriving at a selling price for the Escape and a trade value for my Wife's Mustang. This, to me, is a big deal. There is nothing worse than sitting in the show room while you are faced with dealing with a salesman, a closer and, finally, some high level management level type who has no interest in the sale other than protecting the dealer owner's profit. Good job, Mike and the floor sales management team. Once we had agreed upon what was coming out of my pocket, I was introduced to, Roger Luker. His job was to get through all the paperwork associated with warranties, titles, licensing, registration, insurance and financing. Those of you who have bought cars in the past know this is complicated. Roger took me through it in well under an hour. Roger knows his business and presents it clearly and without confusion. If you come to a place where you are uncertain, he'll slow down and thoroughly explain. Good job, Roger. Finally, I was introduced to Lavonne McIntosh and Maya Jackson, the Blue Oval reps, whose job it is to give you your keys, the manuals and explain a few things about the state registration and license plate process. My wife and I also got a pair of MOGF hats.This took just a few minutes mainly because these girls were so well trained and prepared to do their jobs. Good job to them and to those in management who train them. Finally, I was turned back over to Mike who took my wife and I to the readied Ford Escape which, by the way, had been detailed, filled up with gas and parked in the Blue Oval Area where new owners take possession of their new cars. Mike sat with Ann in the front seats and he explained the intricacies of Ford Sync as well as explaining basic functions of the driver controls. We were done in about the shortest time I have ever made a new car purchase. A couple of things worth noting about the process: After I had identified my vehicle choices among the many SUVs out there, the process of shopping for a car took a total of three days during which time I was also looking at the Hyundai Santa Fe (more comparable to the Ford Edge) and the Tucson. I was in contact with Mike on a daily basis by phone as we worked through the complex maze of how Ford (not MOGF) packages its cars and distributes them. Once I decided on the Escape and the day of the sale, we had jointly narrowed my choices of Escapes down to two vehicles. Upon entering the final stages of the sale, the entire process took about 4 hours. I'd say that's 2 hours better than the average for closing a car deal once a decision to purchase has been made. All-in all, a great experience. I felt like a got a good deal, a great car and was treated/dealt with how I wanted to be treated and dealt with. I give a lot of credit for that to Mike Dodson in particular and the sales team behind the scenes I really never met for figuring out I didn't want the prototypical car buying drama with musical salesmen and business managers. The process that MOGF owner's/management has in place reflects a good appreciation for the sophistication of most new car buyers these days. This ain't' your grandmother's car buying and selling world any longer. Hat's off to MOGF for understanding that and making it a reality in the lot and on the show-room floor. More

We recently purchased a vehicle from Mall of Ga Ford because of their friendly and very price competive dealership. Our buying experience was actually enjoyable. because of their friendly and very price competive dealership. Our buying experience was actually enjoyable. More

This was by far the best experience I have had purchasing a car. The process was smooth and the customer service was above and beyond. Our sales person Jeff Vance made sure the experience was pain free and w a car. The process was smooth and the customer service was above and beyond. Our sales person Jeff Vance made sure the experience was pain free and we were able to walk in letting him know what we wanted and walk out with just that. Scott Patterson also made sure that we got the financing we were looking for. They even took the time after the sale to contact us and make sure we were still happy with the purchase. I will definitely refer others to this dealership and make this my go to dealership for my next car. More