Mall of Georgia Ford

I service my trucks and SUVs at this dealer for about 15 years. I'm a repeat customer because of the quality of the service and the professionalism of the Service Advisors. My favorite Advisor is MS. Marily years. I'm a repeat customer because of the quality of the service and the professionalism of the Service Advisors. My favorite Advisor is MS. Marilyn Muir. More

Great experience, ordered the vehicle, took delivery. This dealership made the process very easy. I was recommended to them and reached out to the GM who put me in touch with Adrian. I had to special or This dealership made the process very easy. I was recommended to them and reached out to the GM who put me in touch with Adrian. I had to special order what i wanted and Adrian made it very easy from the first time i talked to him till i took delivery. More

The team worked on my behalf to attempt to have Car Sheild pay for the repairs. Even though they did not succeed they worked with me and didn't rush me to make a decision on an expensive repair Sheild pay for the repairs. Even though they did not succeed they worked with me and didn't rush me to make a decision on an expensive repair More

They gave me what I wanted for my truck Which was good. But the salesman new barely anything about the truck and all the extras on it and after the deal was done they seem not to care about anything else, But the salesman new barely anything about the truck and all the extras on it and after the deal was done they seem not to care about anything else, I called them like 30 times trying to find out everything extra that was done to the truck and I always get the same answer, “” we will call you back later today.”” I had the truck for a day and I noticed there was water in the headlight so took it in to a GMC dealer in my area bc they are 3 hours away from me about a week later I took they looked at the truck and said it’s covered under the factory warranty and they should have fixed it. AS they did there walk around the notice the axle was leaking and the boot was tore off, so I asked them to take a look over it and now they found three other things wrong with it that should have been fixed before selling it and the xxxxty part is, that is all covered under warranty so even if they did fix it they wouldn’t be out any money. This is why I am rating them poorly More

World Class Excellence I've been to many Ford dealerships in the metro Atlanta area over the years and I've seen some good, and I've seen some bad. Mall of Georgia Ford set I've been to many Ford dealerships in the metro Atlanta area over the years and I've seen some good, and I've seen some bad. Mall of Georgia Ford sets a new standard for excellence. It started with my Service Adviser, Michael who was WORLD CLASS all around. Professional and paid incredible attention to detail. Service was excellent, communication was perfect and to round it out, the Porter asked me if I had time, he would run my vehicle through the car wash. Icing on the cake. Kudos to the best! More

Tremendous customer service and they even provided me a Lyft ride so J didn’t have to wait for their shuttle car which was out Lyft ride so J didn’t have to wait for their shuttle car which was out More

I have used this dealership for several years have always had good service purchased my F150 at this dealership and if get another it most likely will be from Mall of Georgia had good service purchased my F150 at this dealership and if get another it most likely will be from Mall of Georgia More

This dealership is a very dishonest. The knowledge of what they are selling is minimal. I went in looking for a truck that would work for towing heavy loads and that would fit my family comfortably. I what they are selling is minimal. I went in looking for a truck that would work for towing heavy loads and that would fit my family comfortably. I was told that what they showed me would work and after the deal went through I did not get what I was promised. More

Service was done professionally courteous and to my satisfaction. Marilyn was ver helpful. The task was performed in a timely manner and without any hiccups. satisfaction. Marilyn was ver helpful. The task was performed in a timely manner and without any hiccups. More

Josh was our sales person and he is fabulous!! Always open to me txting him anytime I needed. And was quick to get our purchase complete in one day! I had a few issues after the purchase and josh made su open to me txting him anytime I needed. And was quick to get our purchase complete in one day! I had a few issues after the purchase and josh made sure we were taken care of completely!! More