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Mall of Georgia Ford
Buford, GA
4,166 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 4,166 reviews
November 11, 2020
The sales people I have dealt with are fine but the managers are shady and play too many games. They also have no consideration for the customers time. Absolutely ridiculous how long it takes. I didn’ managers are shady and play too many games. They also have no consideration for the customers time. Absolutely ridiculous how long it takes. I didn’t work with any of the sales people below. I had to mark someone to finish this survey and Joshua was at the top of the list. I hope this doesn’t reflect off of him, just the managers More
by lineberrydave56
Verified CustomerEmployees Worked With
November 11, 2020
Thorough investigation and conversation about problem with used certified Ford. Was able to ease my mind about the condition of the truck and my purchase with used certified Ford. Was able to ease my mind about the condition of the truck and my purchase More
by Miniman11360
Employees Worked With
Shawn Malcolm
November 10, 2020
I didn’t have a good experience. My car was there for 9 days. Got home and my car still sounds the same and I brought the car for an alert for Car Mobility Kit. She called me and said they found it to be e days. Got home and my car still sounds the same and I brought the car for an alert for Car Mobility Kit. She called me and said they found it to be expired. Well I got home and they didn’t even put it back in my car. I’ve called them and they don’t return my calls. A little irritated that I didn’t get it back. And the wheel is still making the same noise. They said I needed to replace the tire, so I did and it didn’t fix the issues. Overall, just a crappy experience. More
by HWHITQUEEN
Employees Worked With
Katrina
November 07, 2020
Great dealer! Bought 2 cars from there. Tony in service department is the most honest and service manager. I go back because of Tony. 10 years ! service department is the most honest and service manager. I go back because of Tony. 10 years ! More
by Scott Preissler
Employees Worked With
Tony in service department
November 07, 2020
I have only been to the Service Dept recently. It took nearly two hours for a routine oil change ... ridiculous. Also I did not feel sufficient safety precautions were taken. The guy that brought my car u nearly two hours for a routine oil change ... ridiculous. Also I did not feel sufficient safety precautions were taken. The guy that brought my car up was not wearing a Mack and did NO sanitation or wiping of any kind. More
by joy632
Employees Worked With
Tony was very nice
November 04, 2020
My experience was wonderful at Mall of Georgia Ford. I was kept up to date on all my my vehicles needs. Steven was phenomenal as usual. I will be going back to him for all my needa was kept up to date on all my my vehicles needs. Steven was phenomenal as usual. I will be going back to him for all my needa More
by RWARD169
Employees Worked With
Steven welday
November 03, 2020
Thanks for addressing my issues so Quickly, I was very impressed how streamlined your service was and you resolved the issues I was having. I will be back Ken . W. impressed how streamlined your service was and you resolved the issues I was having. I will be back Ken . W. More
by Wyo
Employees Worked With
Jessica Slaughter
October 31, 2020
Very helpful and friendly. Did everything they said they would do. Sent papers by FedX to be signed. Now I just need to register car would do. Sent papers by FedX to be signed. Now I just need to register car More
by sisterwhitewolf
October 30, 2020
I’m not a fan of the car buying process in general, but Gene at Mall of Georgia Ford made this experience better than I could ever imagine. If you want a trusting and comfortable experience in buying your Gene at Mall of Georgia Ford made this experience better than I could ever imagine. If you want a trusting and comfortable experience in buying your next car, you must go see Gene at Mall of Georgia Ford. More
by Mike B
Employees Worked With
Gene Diehm
