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Mall of Georgia Ford
Buford, GA
4,200 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 4,200 reviews
December 12, 2020
I bought a used F150 from a group down the road, and it turned out to have more issues that I thought. Alan Greene did an amazing job of giving me the straight story on what I needed eighth away, what coul turned out to have more issues that I thought. Alan Greene did an amazing job of giving me the straight story on what I needed eighth away, what could wait and the investment it might take - and how to go above and beyond to baby my new baby. Service area is extremely clean and profession! More
by Drew Phillips
Verified CustomerEmployees Worked With
Alan Greene
December 11, 2020
Trouble with purchase because of Georgia Drivers License. Ongoing problem because of Covid and Georgia State problems. Service people eased my mind about strange noise in braked Ongoing problem because of Covid and Georgia State problems. Service people eased my mind about strange noise in braked More
by Miniman11360
Employees Worked With
Shawn Malcolm
December 10, 2020
Had the 2015 Flex in for recall work. Easy to schedule. The work was completed in a timely fashion. Bob Brousseau was great I always like working with him. The work was completed in a timely fashion. Bob Brousseau was great I always like working with him. More
by GA Resident
Employees Worked With
Bob Brousseau
December 10, 2020
Experience at Mall of Georgia Ford was great. I have bought 3 personal vehicles hear and enjoy the team that has helped me. Josh and Matt made the sale painless and enjoyable ensuring I left a happy cus bought 3 personal vehicles hear and enjoy the team that has helped me. Josh and Matt made the sale painless and enjoyable ensuring I left a happy customer. More
by fzydowsky
December 10, 2020
Gene the salesman was amazing. I needed to drive 2 hrs to the Mall of Ga and the entire process was easy. Great vehicle. Credit processer knew her job and made the entire process painless. the Mall of Ga and the entire process was easy. Great vehicle. Credit processer knew her job and made the entire process painless. More
by j355egan
Employees Worked With
Jessica Slaughter, Gene Diehm
December 09, 2020
I already responded that my experience was terrible. Your service manager - nice guy. Mechanic - not so good. Have wasted a lot of time back n forth. service manager - nice guy. Mechanic - not so good. Have wasted a lot of time back n forth. More
by Welcometomoes
Employees Worked With
Dealt w Allen
December 05, 2020
Excellent service from the sales department. Great experience i would most definitely purchase another vehicle from this team again. I love my new truck lots experience i would most definitely purchase another vehicle from this team again. I love my new truck lots More
by cdilday7
Employees Worked With
December 04, 2020
Bought my car certified used back in Feb 2020. Have taken the car in a few times for service and was promised a Full detail since it wasn't done on the day of purchase. Each time I picked the car up we were the car in a few times for service and was promised a Full detail since it wasn't done on the day of purchase. Each time I picked the car up we were told they didn't get to detail it again! Disappointing! Also, we have had issues on and off with the navigation system not syncing with our phones and apps not always working (Intermittently). Apparently since the issue hasn't been duplicated while at the service dept Ford will not do anything about it other than a master reset. Frankly we are tired of discussing it. We were told to get a phone and record it when it happens. Hard to do when your driving! We were excited about our Escape but not so much anymore. The service techs and advisors are courteous. More
by SONJON2010
Employees Worked With
Jordan Lee
