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Mall of Georgia Ford
Buford, GA
3,247 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,247 reviews
August 01, 2014
comment To our salesman Jeff and Grant we would like to express our gratitude and experience at the ford dealership mall of Ga. We loved the hospitality and To our salesman Jeff and Grant we would like to express our gratitude and experience at the ford dealership mall of Ga. We loved the hospitality and could feel the warmth in atmosphere with the you and also everyone whom we came in contact with. It was both enjoyable and rewarding. We are very grateful to how our personal information and credit was handled; the salesman was very carefully and was very considerate. We will always remember the willingness to help us in one of our major purchases. The Jeff and Grant went up and beyond to assist us in making that event as smooth and turbulence free. We have found a new home for our family to purchases more automobiles in the future. Thanks Ford mall of Ga. More
by connie.woods
Employees Worked With
jeff and Grant, Roger Luker
July 30, 2014
Quick and Easy My car buying experience was great. I choose the perfect car for a great price. Jeff made my car buying experience quick and easy. It took under 2 My car buying experience was great. I choose the perfect car for a great price. Jeff made my car buying experience quick and easy. It took under 2 hours and was painless! More
by sarahvk
Employees Worked With
Jeff Vance
July 17, 2014
Easy and pleasant I had my regular our change recently. As usual they were quick and competent , finishing my car when promised. I have had my car serviced at this deal I had my regular our change recently. As usual they were quick and competent , finishing my car when promised. I have had my car serviced at this dealership ever since I bought it in 2012 and have never had a bad experience. I would recommend this dealership to all my friends! More
by Clsaunders
Employees Worked With
Tony Owens
June 23, 2014
Warranty Repair I would like to give a shout out to Marilyn Muir and the service team concerning a warranty repair I had on my F-150. This is the first Ford I have o I would like to give a shout out to Marilyn Muir and the service team concerning a warranty repair I had on my F-150. This is the first Ford I have owned in many years and I unfortunately had an issue with one of the retractable running boards. Marilyn was my service advisor and they quickly diagnosed the motor was bad so they ordered a new one and by the luck of the draw, that one had some issues as well. They once again got right on it, expedited a motor in and they installed it and it is working great. Service after the sale is why I do business with a specific dealership and this was a very good experience dealing with a warranty issue. Thanks to a great team. More
by davedavis3
Employees Worked With
Marilyn Muir
May 11, 2014
Mall of Georgia Ford is Best of the Best A co-worker referred me to John Pohl and he along with the rest of the MOJ Ford staff provided a pleasant hassle free new vehicle purchase experie A co-worker referred me to John Pohl and he along with the rest of the MOJ Ford staff provided a pleasant hassle free new vehicle purchase experience. The transaction began by calling MOJ requesting a quote for a new Fusion. Within minutes John called me back seeking the model number and most importantly building rapport. Within minutes he called me back with the best price compared to several other Gwinnett county Ford dealers. The next day when I arrived at the dealership I was greeted by a friendly professional staff. Within a few minutes I met with John and test drove my new car.After the test drive, John took the time to ensure that I was aware of the many great features MySync offer. Afterwards he patiently went over all the warranty information. From there I met with Kenny Jordan to wrap up my purchase. Kenny along with Kevin McBride (Sales Manager) quickly closed the deal. Within 2 hours of my arrival I was driving away in my new vehicle. I also have to add that I was also offered pizza while sitting in the lobby. With out a doubt anybody in the market for a new vehicle owe it to themselves to check out John Pohl and Mall of Georgia Ford. More
by msteady318
Employees Worked With
John Pohl, Kenny Jordan
May 09, 2014
Ford Edge Purchase I recently purchased a 2014 Ford Edge in May from Dale Lawrence at Mall of Georgia Ford. Dale was very professional and explained every aspect of my I recently purchased a 2014 Ford Edge in May from Dale Lawrence at Mall of Georgia Ford. Dale was very professional and explained every aspect of my new Edge to my satisfaction. I really appreciated the fact that he was very honest and up front with me. I also want to thank Roger in Finance for his assistance with the paperwork. Both of these individuals are top notch and I would defintely recommend asking for them if you visit this dealership! I really love my car. Shirley More
by baileysbeach
Employees Worked With
Dale Lawrence, Roger Luker
April 15, 2014
"Miscommunication" Salesman (Sam Hendrix) was either misinformed or deceitful. He told me I would receive $6,000 in rebates if I used Ford Credit but I would get AT LEAS Salesman (Sam Hendrix) was either misinformed or deceitful. He told me I would receive $6,000 in rebates if I used Ford Credit but I would get AT LEAST $5,000 if I went with the 0% option. After qualifying for 0% and getting to the last page of the sales agreement, it turns out only $4,500 in rebates were given. Sam Hendrix was dishonest about the rebate system, made promises that the finance manager did not know about and when it came down to it, they got me for an extra $500. I should have walked, but after investing 4 hours of my life, I really did not want to go through it all again somewhere else. Salesman chalked it up to "miscommunication" when he was confronted in front of the Finance Manager. Sales Manager offered me 3 free oil changes, but could not give me anything in writing, I would just need to text him. I texted him "thank you for the free oil changes" at which point he told me they were conditional on me saying I was "extremely satisfied" on Ford's survey of my salesman because he "would lose his monthly commission". Have you thought about shopping at Mall of Georgia Ford lately? Think again. They got me, they won, I hope the $500 was worth it because they will not have a repeat customer. Be forewarned, use them at your own risk. I could give a much more detailed description, but you and I both know you don't want to read it, just be careful, get it in writing before you go back to finance guy. Lesson learned, a $500 lesson. More
by RyanLes
Employees Worked With
Sam Hendrix, Roger Luker
March 25, 2014
I contacted the dealership about the last 2013 Festive they had in stock. I was contacted by Andrew Benard. He followed all my requests to the word and was extremely helpful. I have dealt with lots of sal they had in stock. I was contacted by Andrew Benard. He followed all my requests to the word and was extremely helpful. I have dealt with lots of salespeople and dealerships in the past 25 years, but very few have been as pleasurable to deal with as Andrew and Mall of Georgia Ford. They worked a tremendous deal for me and got me the new Festiva that I wanted. I was very busy and Andrew even delivered the vehicle to my almost 50 miles away! I highly recommend this dealership to anyone interested in buying a vehicle. More
by AlexW2014
Employees Worked With
Alan Corbett, Andrew Benard
February 10, 2014
Shopping for a Ford 150, and had a few minutes on Sunday 2/9 to look at a King Ranch at the Mall of GA Ford had on their WEB Site. The Salesman was very helpful but we explained that we had little time due 2/9 to look at a King Ranch at the Mall of GA Ford had on their WEB Site. The Salesman was very helpful but we explained that we had little time due to an obligation with our son. After a brief test drive the salesman had Gene Diehm come talk to us. We explained that we had little time but were ready to get specific details on the truck they had for sale. He basically informed us that if we could not purchase the truck right then, then we should go elsewhere. We explained that 1) We needed an exact payoff amount from my wife's credit union on the trade in and 2) I would need to transfer money for the purchase and could not do these until Monday. He stated that the truck would sell that day and we were not ready to make a purchase. If he was more willing to discuss options, we would have made a deposit or put down good faith money but needed detailed info to discuss with our credit union. My wife has stated " If they were giving the truck away, she would not deal with him". We both have purchased many vehicles over the years, and I have never experienced being dismissed like this. Gene is some kind of Training Manager, WOW, GOD help Mall of GA Ford if this is how they train their staff! More
by shawr1
January 26, 2014
OMG! Where do I start! 1. The sales Dept. tried to exhort $500.00 out of my wife and I after the sale was completed!2. I took my car in today to have a SkyLink (a GPS based anti-thief system) installed and h $500.00 out of my wife and I after the sale was completed!2. I took my car in today to have a SkyLink (a GPS based anti-thief system) installed and have the Zaktek paint protection applied. My car was returned with half the application still on the car and wet! You would think that if someone is going to apply a sealant the the car would be washed and dried properly before the Zaktek would be applied. 3. If that wasn't enough the car was returned to me with a scratch that wasn't there before prior to being serviced. When I complained to the service Manager Jason Oglesby he proceeded to tell me that wasn't a "Service Problem" but a sales issue. I requested to speak with the Sales Manager Scott Patterson. When he finally decided to show up. and I pointed out to him the defects he said to me "That is Karma when you pay me the $500.00. I'll fix the scratch" and rudely walked away! I have filed a complaint with Ford's Customer Relationship Dept. and they are launching an investigation. I will gladly submit for scrutiny my contract and ask anyone to show me where I owe them $500.00. The BBB is my next stop followed by FB and anywhere else the public can read this! More
by LuisinAlpharetta
Employees Worked With
Jason Oglesby, Scott Patterson, Dale Lawrence
