Mall of Georgia Ford

This was kind of a topsy turvy sales but in the end it worked out and we are pleased with the new vehicle. I was happy with the honesty of the salesman and the understanding he had of the vehicle. The s worked out and we are pleased with the new vehicle. I was happy with the honesty of the salesman and the understanding he had of the vehicle. The salesman was Michael Hutchinson. I was also happy with the finance manager Ken Brewer. He was very helpful. More

My experience with Mall of Georgia Ford was outstanding. The sales person Steven Albert was very friendly and helpful. I was very specific in my requests and the dealership already had many Expeditions to c The sales person Steven Albert was very friendly and helpful. I was very specific in my requests and the dealership already had many Expeditions to choose from based on my wants. Everyone was very nice and easy to work with from our sales person to the finance department. The cherry on top was taking the new car back in for the alarm setup and the guys in the Service department were happy to help with all my requests and questions. They are FANTASTIC at Mall of Georgia Ford! More

Steve Albert and Mall of Georgia Ford staff have been very professional and easy to work with. I appreciate the extra effort made to locate the auto I wanted, to secure it for me, and offer it at a pric very professional and easy to work with. I appreciate the extra effort made to locate the auto I wanted, to secure it for me, and offer it at a price that was acceptable. After many weeks spent trying to purchase from dealerships in my are, it was worth the drive to Buford to purchase from the Mall of Georgia Ford dealership. More

New car buying is rated as a highly stressful activiity by the public however if the buyer has confidence in their contact person, buying should and can be a pleasant experience. This was my experience wit by the public however if the buyer has confidence in their contact person, buying should and can be a pleasant experience. This was my experience with Mall of GA's Martin Gladstone. From our initial contact it was obvious that he was interested in insuring that I purchased the right vehicle at a very fair price. This is the reason I'll be returning for future purchases and suggesting this dealership to others. More

I am sooooooooooo happy with my purchase of the Ford Focus. I told my friends and family about the Focus and how pleased I am with its performance. I really enjoy the great gas mileage as well as the bl Focus. I told my friends and family about the Focus and how pleased I am with its performance. I really enjoy the great gas mileage as well as the blue tooth. Its funny, but I make unnecessary calls just to use the blue tooth feature in my car. In regards to your staff, my hat goes off. They were wonderful. When I walked in I was pleased to see my name on the board for an appointment, my sales person was ready and eager to assist me. The coffee was great too! The sales person Sean was able to listen to my needs and get me into a car I love (which seemed like minutes), that was right for my lifestyle and my purse. Your staff appeared to really understand my concerns, like not having a lot of money to put down, and how much car I could really afford. I have purchased cars in the past, but this was by far the best experience I have ever had. They were quick and seemed to care that I was happy with my purchase. The financial manager- William - was great as well. He was able to explain information related to the sale of my car in a manner that was clear and professional. I will most definitely recommend your dealership to friends and family as well as my wonderful Ford Focus . More

We arrived with the intent of purchasing a Focus and left with a Fussion. Through the entire experience, John was attentive to our needs and provided "information" to us and not what he wanted us to hear so with a Fussion. Through the entire experience, John was attentive to our needs and provided "information" to us and not what he wanted us to hear so that he could pressure us into purchasing a higher end vehicle. John was there to answer our questions, accomodate our needs and educate us on some of the new technology we were not up-to-date with. He was patient, friendly and best of all he guided us through our decision making process and never pressured us. John's mission was to take care of us and provide an exceptionally satisfying experience, and he did that with utmost professionalism. I thank MOG Ford and especially John for exceeding our expectations! (By the way...I love my car). More

We've purchased 2 vehicles from this dealership within the last 6 months. We've had great customer service with both visits and have had very good luck with the service department so far. We were pretty the last 6 months. We've had great customer service with both visits and have had very good luck with the service department so far. We were pretty tough customers and had a price and vehicle in mind both times. With the age of the internet, you probably expect customers to present with their homework done. We appreciate being treated with dignity and friendly customer service. We will recommend MOG Ford! More

Amber Wells my sales associate at Mall of Georgia Ford was great to work with. She was very personable, professional and very knowledgeable about the Ford products. I was not pressured in any way to pur was great to work with. She was very personable, professional and very knowledgeable about the Ford products. I was not pressured in any way to purchase a vehicle. The tag and title work were processed very fast. I would recommend Amber and Mall of Georgia Ford to anyone looking for a vehicle. More

Joel jumped all over our problem on his 1st day of work with Mall of GA Ford. We have attempted to get an unresolved issue fixed for months with the service manager prior to Joel and had gotten nowhere. with Mall of GA Ford. We have attempted to get an unresolved issue fixed for months with the service manager prior to Joel and had gotten nowhere. Joel pushed the issue with Ford and made them commit to my demands of changing out a part that has of now not resurfaced. he called me every day with an update until he got the OK to perform the work. Jim More

Dear Sir: I was impressed with the service and the Dear Sir: I was impressed with the service and the personnel when I was at your service department today. My appointment was because my check engi Dear Sir: I was impressed with the service and the personnel when I was at your service department today. My appointment was because my check engine light was on but I also got the “works” package today. In addition, I asked them to check my right front tire since my low tire pressure came on during the trip to the Ford Mall of Georgia. Upon arriving they called for Mark Wilson that I was there for my service. In a very short time Mark arrived and treated me like we were friends, even thought this was the first time I met him. He went over what they were going to do and then I was shown the “waiting area”. Later he came in and asked me to go with him so he could show me better what he was talking about why the check engine light was on. He explained in detail which I could easily understand why it came on and what they would have to do if it came on again. The person that was also changing my oil was very pleasant and seemed to get along with Mark. (You know, if employees are happy it makes for a better working area and better “quality”.) Mark then came in when the car was completed and took me to Gloria to “check out”. Overall it was a very positive experience. Some other comments: · Service took 2 hours from the time I arrived. Don’t know if this is the average time to do repair or not. · A salesperson by the name of Kenny, I think his name was, came into the waiting area and said a general hello to everyone. He then talked to a women customer and he was very responsive to her needs. He said he would call her and give her the information she needed. The only way it could have been better, in my opinion, would be for him to tell everyone his name and say hope everyone is being take care of any if anyone needs any help with a new/used car he would be glad to talk to them. · Waiting area was small and the “wifi area” was larger and had better chairs. While I was there only one person used that area. Maybe an idea would be to knock out that wall and make the waiting area larger and more comfortable. · Restroom could use some improvement. The top in the men’s restroom looked like it was 20+ years old and had some stains. The plunger was aside of the toilet when, in my opinion, it should have been underneath the sink and out of site. Not to the standard of the rest of the area. · When I left the plastic and paper was still in my car. This was there of course so no one driving the car would “stain” the area. However, I would have liked to receive the car the same way I left it (minor though). · The waiting area was bright enough and the coffee was free although there was no sweet and low. Why did I come to your dealership instead of going to where I bought the car? Well I did call the dealership where I bought the car and I had to call back 3 times to set up an appointment because she told me they were busy in the service department. I then had to call up to change my appointment and after trying 2 time to reach their service department she said I should call back in 10 minutes because they were probably busy. Well enough is enough and I called you for my service and you answered the first time and I set up the appointment and it was a pleasant experience. General comments: One woman was there and she was there since 8:00 because she said she came back because they didn’t have the part when she came in yesterday but she then found out that they couldn’t get the part until 10:30am today. While, maybe she should have know that before she came in for the service. I will get my service there in the future because of Mark Last Comment – Think about bringing a new car (you choose) down to the service area and have a salesperson come in and ask everyone there if they would like to see the new ***** outside and he would go over all the great features on this car. I know I would have gone because it does getting boring in the waiting area and in my opinion, its good customer service. What makes customers come back? Many reasons but this also could be one of the reasons. Neal More