Mall of Georgia Ford

Know your car price and trade value before walking in there I went back to this delaership to buy another Ford Fusion from them. I drove the 2015 Fusion and asked them for an offer sheet. I was really dissapoin I went back to this delaership to buy another Ford Fusion from them. I drove the 2015 Fusion and asked them for an offer sheet. I was really dissapointed to see my 2011 Fusion that is valued at $8,300 minimum trade value on Kelly blue book was being offered at $7,000 for trade. They didnt realize I pulled up the price of the new car on thier website while I was waiting. ( Love my Iphone) They raised the price $4000 from the internet price. The price out he door came out at $21,700 on the first sheet. I called them out on it then it dropped to $17,000 something, I was ready to leave then finally they were drastically going to drop the price for me to $16,500, How nice, That was the internet price of the vehicle plus the correct trade in value for my car. They would have taken advantage of me if I didnt do my homework. I am buying a Mazda 6 today. If they tried this on a return customer what would they try to do to you? . Hopefully I am preventing this from happening to you. More

Amazing Purchase Experience on my 2015 Mustang GT I wanted to buy a 2015 Mustang GT. It wasn't a question of IF but a question of WHERE. I sent out emails expressing this desire along with my trade In I wanted to buy a 2015 Mustang GT. It wasn't a question of IF but a question of WHERE. I sent out emails expressing this desire along with my trade In details and car preferences. Told everyone not to call me as I wanted to do business at first over email. Only 3 dealers contacted me. One gave me a great price but wanted me to order a mustang. Mall of GA Ford via Adrian their Internet Sales guy started looking for a Mustang that fit my preferences. He found it In Columbus, GA...my exact dream car. I told him what the other dealer quoted me without any effort and he beat it. He gave me an out the door price, tax tag title everything. Keep in mind I never met the guy...he hadn't seen my trade, etc. There was still plenty of chance for things to go wrong....but they didn't! It took me about 30 minutes to complete the sale and paperwork. Sure the finance guy tried to sell me some things and I had to work on the interest rate, but nothing that made me upset. By the next day my Mustang GT was waiting for me at my dealer! Now that could be the end of the story, but I found some body panel alignment issues and a small ding from the manufacturer. I showed up all ready to fight, but after speaking with Stacy Kelley the Sales Manager, he rounded up a team of people to work on the issues. Keep in mind this is a MONTH after I took delivery. The service department and the entire body shop crew from the manager to the paint and body guys came and all worked on my car. The end result is it looks better than any car on the lot. Buy from a dealer like Mall Of GA Ford because they stand behind their sale with some of the best service folks I've ever encountered. Oh and my dent was popped out without drilling or painting. It looks perfect. Gotta give these folks a hand. Especially the body shop manager, sales manager and Adrian my sales person. Car sales is meant to be this easy. Not sure why more places don't pay attention to how people want to be treated. I also want to give extreme praise to Sterling my Service Rep. It has to be one of my best service department experiences around! More

my experience At first I was very pleased. The sales team was helpful and enthusiastic about when it came time for me to purchase a car. They even upsold me on ex At first I was very pleased. The sales team was helpful and enthusiastic about when it came time for me to purchase a car. They even upsold me on extras. Six months goes by, I have a simple question and no a sole at this dealership would help me. I left multiple messages for multiple employees. After three or four weeks, I finally got an employee to speak with me only. I asked about why no one would call me back, to a response of you were a customer 6 months ago and we have new customers. Get's better, all the upsells (to the tune of 3K) the extended warranties, care packages, dint and ding packages were all for nothing. I specifically asked a handful of question upon purchasing them to see if that particular scenario would be covered, the sales person and the finance manager 100% ensured me they were... only to find out they were not. Their explanation was, I should have read the fine print and not listened to what came out of their mouth. I would have been a repeat customer... More

Quick and Easy Was able to make an appt. for the next day. Went in for routine maintenance and a headlight adjustment. The service team was friendly and got me check Was able to make an appt. for the next day. Went in for routine maintenance and a headlight adjustment. The service team was friendly and got me checked in quickly. Vehicle was ready about 30-35 minutes after being checked in. I will return for my next service. More

Excellant Experience My husband and I was dreading having to buy a car after our car was totaled out. I can say that between William Odom and Chuck Ryland our experience My husband and I was dreading having to buy a car after our car was totaled out. I can say that between William Odom and Chuck Ryland our experience was a dream come true! Its not one you expect in a car dealership. Our guys were great to work with. I would recommend them to my friends and anyone reading the reviews. Mall of Georgia Ford, you delivered what was promised! also Congrats Chuck on your new baby boy! More