Mall of Georgia Ford

purchased new F150 Outstanding customer experience from beginning to end. I want to commend Chris Smith and his boss George. I will recommend and I am now a loyal custom Outstanding customer experience from beginning to end. I want to commend Chris Smith and his boss George. I will recommend and I am now a loyal customer. More

Wreck wished upon us after not reaching a deal Was wanting to purchase my wife a new Explorer Sport for our anniversary. I live about 4 hours away from this dealer and another high volume Ford dea Was wanting to purchase my wife a new Explorer Sport for our anniversary. I live about 4 hours away from this dealer and another high volume Ford dealer close to this one. I contacted both of them about the same time and ended up getting a deal lined up with other dealer. I was contacted by MOG Ford salesman Goose and he all but begged me to come by so they could beat the other dealers deal. Since it was not to far out of the way I agreed. So we go by go through the test drive and them checking out our trade and everything. They came back with there offer and it was $3500 higher I politely refused and went in the little sales office to get my key from Goose. I was then asked by a man sitting behind a counter ( I later found his name and title Justin Carter sales manager) how the other dealer had gotten to that price I told him I didn't know that that was yalls job to work out the numbers but that's where I was headed. So I got my key and started walking off and that's when Justin told me "don't wreck". It took a minute to click what was just said to me but when it did I was infuriated and used some choice words. Me and my wife went to the receptionists desk and asked who his boss was and demanded to speak to him. So we wait around for a few minutes, I'm boiling at this point and John appears. So we talk to John about it who acts as if he really isn't concerned other than asking if he could look at the deal and he states that he would handle it. Needless to say we went to the other volume dealer just down the road and went with our original deal. So unless you like to be talked to very badly and wrecks wished upon you, oh and paying $3500 more do yourself a favor and drive 20 minutes down the road. Just Google High volume ford dealers in Georgia and you'll find them. More

AC Core Service I wanted to write this review to recognize exceptional service. I have owned many cars in my life and I have received acceptable service from BMW, For I wanted to write this review to recognize exceptional service. I have owned many cars in my life and I have received acceptable service from BMW, Ford, Audi, etc. I have owned my 2015 Mustang GT from Mall of GA Ford. I was pleased with my sales experience but I knew that service is a completely different section of the dealership, so I was a bit worried about what I might expect. I was introduced to my service advisor, Sterling Oliver back in June of 2015 and I have visited him ever since. These days nothing is simple, but Sterling and Mall of GA Ford makes this aspect of my life easy. I am a very high stress person about my car. I hear a lot of horror stories about dealership service but I have never seen that with this service center. Sterling not only makes it simple, it gets fixed and it gets fixed right the first time. He is the face of the service center so I must also thank those behind the scenes. The service techs, service managers, everyone is the process has earned my trust. I belong to a large Mustang car club and I often hear horror stories from other dealerships and people that have to take their car back 5 times to get an issue fixed, I consider myself thankful to be partnered with Mall of GA Ford and Sterling. I have come to consider this dealership like family and certainly consider Sterling to be a trusted member of my extended family! Kudos to Mall of GA Ford for hiring professionals and giving them the tools to be successful. I look forward to buying future cars from you and continuing to use Sterling for all of my service needs! Todd Martin More

Poor service department POOR SERVICE department. We brought our Expedition in for service on an ac vent and coil replacement. When we got it back it had all kinds of electric POOR SERVICE department. We brought our Expedition in for service on an ac vent and coil replacement. When we got it back it had all kinds of electrical issues. Upon discussion with the service manager he said they didn't do anything to it and refused to fix it. Essentially the truck was returned in worse shape than when we dropped it off. After this experience we will never use this dealership for anything again. More

Perfect timing Bought A CPO from Drew. No pressure. All went smooth! Thanks for taking the time to help me with my decision on my vehicle purchase. Bought A CPO from Drew. No pressure. All went smooth! Thanks for taking the time to help me with my decision on my vehicle purchase. More

Complete idiots First visit I take my truck in for service...strictly telling them to change one part in which they did not do and instead changed a completely differ First visit I take my truck in for service...strictly telling them to change one part in which they did not do and instead changed a completely different part costing even more money since I then had to go elsewhere to get the PROPER work done. Trip two...my fault for choosing them for convenience, ordered a part for my wife's car and told them I wouldn't be able to come pick it up until the following day. When I arrived to pick up the part I was informed it was returned back to the warehouse and I could come the back the next morning and pick it up. No thanks. I'll take my business elsewhere from now on. More

Epic Fail. Scratched the $#!* out of my 2007 Dark Emethyst Harley Davidson Edition Ford F-150. I just bought the truck and decided to bring it in immediately for Scratched the $#!* out of my 2007 Dark Emethyst Harley Davidson Edition Ford F-150. I just bought the truck and decided to bring it in immediately for a spark plug change and slip yoke service. Fixed one problem, caused another. Now I have a problem with hesitation that was not there when I brought it to the Ford Dealership where they have "Master Mechanics". I remember it was cold that day and the Mechanic I spoke with wore a blue jacket with a ZIPPER. I Know he may not have done it on purpose, but "Master Mechanic?" NO... Same story as almost every place you go to these days. They don't care about you or your vehicle. Just the money they make by scamming you cause you don't know without regard for any importance you may have for your own goddamn vehicle. Sad. Mall Of Ga. Ford Is Very Not Recommended. More