Mall of Georgia Ford

Marilyn ROCKS Marilyn has always provided me with the absolute best customer care, which is the number one reason I travel 30 miles to have my car serviced. Marilyn has always provided me with the absolute best customer care, which is the number one reason I travel 30 miles to have my car serviced. More

Great dealership We always get great service at Mall of Georgia Ford. Tony is the best service advisor ever! We would night go to any other dealership. We always get great service at Mall of Georgia Ford. Tony is the best service advisor ever! We would night go to any other dealership. More

I had an issue with my rear window defroster, several gridlines were discolored and did not work at all. This is on my brand new F150 XLT. Brought it in for service and they told me that they had never s gridlines were discolored and did not work at all. This is on my brand new F150 XLT. Brought it in for service and they told me that they had never seen anything like that. Made me come back 3x for the same issue, never returning my calls and at the end the only thing that they did was giving me an email from the service manager with the statement that "removed grid lines are not warrantable". Jeez, why did I need to come back 3 times for this? I also don't understand why this would not be covered by the warranty since it must have had this issue from the moment I picked it up. This dealership never showed any interest in inspecting the origin of this issue let alone resolving it. More

purchase 2019 F-150 The selection and pricing for this dealership was better than most other dealers that I searched. They assigned a sales rep from my first interest in The selection and pricing for this dealership was better than most other dealers that I searched. They assigned a sales rep from my first interest in a new F-150 and that sales rep dealt with me during the whole sales process. Not pushy and was always polite and found the unit I was interested in purchasing at a price that was substantially better than my local dealer. More

Had the right truck, but!! Salesman was friendly but unskilled. Sent in purchase info and $3k deposit to expedite paper work per website and still took over 3 hours for a cash d Salesman was friendly but unskilled. Sent in purchase info and $3k deposit to expedite paper work per website and still took over 3 hours for a cash deal. Had to have title paperwork filled out 3 times before they got it right. Salesman promised SYNC3 software and maps were up to date or else I could do it very simply at home. Not up to date. Not simple. Not a free download as I was told. Worst of all. they hit you with $249 for 'ZAKTEK ULTIMATE' which is basically the old 'clearcoat' with a fancy name. The whole process confirmed my low opinion of car dealers. Further discussions with dealer rectified all major complaints. Assuming everyone took this as a learning experience, they may be worth a second chance. More

Expeditious and fair prices After some delays were experienced at a previous Service visit, Mall of Ga Ford was very proactive to address this, and was very expeditious on this s After some delays were experienced at a previous Service visit, Mall of Ga Ford was very proactive to address this, and was very expeditious on this service call and gave me a very fair price. Great job by Tony in service. More

new truck Great service, Gean was very proffesional. I will recomend this dearlership in the future. Finance and closing were great. Thank you and hope to use Great service, Gean was very proffesional. I will recomend this dearlership in the future. Finance and closing were great. Thank you and hope to use you again. More

Diagnosed my problem but gave Little support My 2016 Ford F150 had a common problem with the APIM Module. this is the module that controls the touchscreen display, navigation and all the voice c My 2016 Ford F150 had a common problem with the APIM Module. this is the module that controls the touchscreen display, navigation and all the voice commands. Mine, like many others, quit working in less than three years but I happen to be over the 36,000 mile warranty. Obviously this is an item that is not a function of miles but rather time.. It is clear from the forums on the Internet that the 2016 modules had a defect and have been failing at extremely high rate. The dealers solution was to replace my defective one with a refurbished one for $1200. I had no confidence that the defective one wouldn’t fail in the next three years since a new one had. After looking on the Internet I found that I could get a new module for about $1200 or buy a refurbished one for less than 500. I went with a refurbished one for 429 and installed it myself. It took about 25 minutes. More

Great service department Staff was friendly and helpful. When they saw it was going to take longer than anticipated, they got me a rental car and kept me updated on the progre Staff was friendly and helpful. When they saw it was going to take longer than anticipated, they got me a rental car and kept me updated on the progress. More

Very rude, Adrian took over and helped me. Gene is very rude. He cussed at us. Only god knows what we went thru with him. I wish I can upload the video when i spoke to him. I did show the video to the man rude. He cussed at us. Only god knows what we went thru with him. I wish I can upload the video when i spoke to him. I did show the video to the manger kevin. I was buying a used car for about 7k. He called me broke because and called the car cheap. More