Mall of Georgia Ford

Third purchase This is the third time I have bought a car from MOGF and will continue to make them my first stop when ready to buy. Process was easy and they made a This is the third time I have bought a car from MOGF and will continue to make them my first stop when ready to buy. Process was easy and they made a point to respect my time and not have me at the dealership waiting on them. Happy to recommend them. More

Fords Only thing I bought the car with out seeing it just wish I did that before I went to finance it their a couple would want on it Only thing I bought the car with out seeing it just wish I did that before I went to finance it their a couple would want on it More

Friendly Group Great group of people at the Mall of Georgia Ford! The sales rep was really nice and very help with my purchase! Thank you all for the wonderful exp Great group of people at the Mall of Georgia Ford! The sales rep was really nice and very help with my purchase! Thank you all for the wonderful experience! More

Excellence in all area's From the moment we arrived to when we departed we felt we had been treated with the upmost respect and professionalism. Everyone we dealt with listene From the moment we arrived to when we departed we felt we had been treated with the upmost respect and professionalism. Everyone we dealt with listened to what we wanted and went out of there way to get it. They had us in mind at all times making us feel very comfortable and left feeling we had been treated with the upmost respect. More

Awesome experience! Jay was absolutely wonderful! We essentially got everthing we needed from him prior to actually seeing the car and then we just drove over and sealed Jay was absolutely wonderful! We essentially got everthing we needed from him prior to actually seeing the car and then we just drove over and sealed the deal. The car was exaclty as described to me and he sent a detailed video of the car as well. Jay was professional and personable and just made a joy out of what would have been a stressful experience. We drove 3 hours one way but it was worth it! Thank you Jay! More

Best car buying experience I’ve ever had Bought an explorer for my wife from Alex Maddox on Oct 22nd and cant put in words how happy and how amazingly we were treated. Not only was it an inc Bought an explorer for my wife from Alex Maddox on Oct 22nd and cant put in words how happy and how amazingly we were treated. Not only was it an incredible deal Mall Of Ga Ford gave us, but the kindness, knowledge and respect was top notch and what really impressed me. Bought over 7 cars in last 10 years and this was the best experience I’ve ever had and also the first Ford my family ever owned. After this purchase my family and I our proud and will be loyal Ford customers from now on and will only purchase and bring our car for service at mall of ga Ford. When Alex got busy, he had another salesman Bong Su to help me and after finance Abdul filled up my gas and also went over the features. I’m very impressed on the unselfish teamwork they display there and be sure to ask for Alex, Bong Su or Abdul More

Awesome! Tyrell was awesome!! He went above and beyond to get me in something I would love! They worked with me to get me the best deal!! Would definitely reco Tyrell was awesome!! He went above and beyond to get me in something I would love! They worked with me to get me the best deal!! Would definitely recommend!! More

Poor experience I am sad to say that the experience with Mall of Georgia Ford was not good. My experience with my salesperson was good overall. He was friendly and kn I am sad to say that the experience with Mall of Georgia Ford was not good. My experience with my salesperson was good overall. He was friendly and knowledgeable about the Ford F-150 that I wanted to purchase. The physical space was pleasant and I was offered coffee and water. However, it really fell apart after this. When it came time to actually purchase the vehicle I wanted, the manager told me he could get it from another dealership. We came to an agreement on the price and I signed off that I would move forward with the agreement. I paid my down payment and I went through the financing process (paperwork, etc.). They told me it would be about 72 hours for the vehicle to be transferred, which was fine. About two days later, the manager called me to tell me that the other dealership would not release the vehicle because they had a pending sale. When I asked why he didn't ask before we came to an agreement and I paid money to them, I didn't get much of an answer. He did offer to get a similar vehicle from Florida. I later contacted the nearby dealer that supposedly had the truck in question and they still had the truck! They said it was getting a recall completed and it was available again now. For some reason that dealer could not do the same deal, so I called Mall of Georgia back and inquired about getting the truck from Florida. When I asked if the same deal would be in place, my salesperson said yes. Later, however, he called and said the price had gone up. He stated that the dealership would take care of the cost of transport, but the truck had "more options" than the one we had agreed upon. The manager had sent me the window sticker and the MSRP on the truck in Florida was less than the one that I had agreed upon in Georgia. Where did the extra cost come from if they were taking care of the transportation cost and the window sticker showed less? I declined and informed them of my displeasure. A few days later I got a call from someone at the dealership stating that they had received paperwork from the financing department about installing my bed liner and then asked me when I wanted to come in to get it installed. When I called back to inform that that I hadn't actually purchased the truck, I had to leave a voice mail. They haven't called me back. I am worried that they are going to mess up the financing process, which could negatively impact my credit. At least I got my deposit back I suppose. I thought car buying had evolved into something better since the last time I purchased a vehicle, but this is the worst experience I have ever had. I am now considering not even buying a Ford vehicle at all because I had such a bad experience with trying to purchase an F-150. More

Excellent They gave me a great deal on a 2019 F250. More money off than was advertised online and that price was already low. Every thing went perfectly They gave me a great deal on a 2019 F250. More money off than was advertised online and that price was already low. Every thing went perfectly More

Good Knowledge of vehicle. Everybody worked with us real well good customer service. Good Knowledge of vehicle we were interested in, hopefully in the future we can do business Everybody worked with us real well good customer service. Good Knowledge of vehicle we were interested in, hopefully in the future we can do business again. More