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Mall of Georgia Ford
Buford, GA
3,967 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,968 reviews
October 31, 2020
Very helpful and friendly. Did everything they said they would do. Sent papers by FedX to be signed. Now I just need to register car would do. Sent papers by FedX to be signed. Now I just need to register car More
by sisterwhitewolf
October 30, 2020
I’m not a fan of the car buying process in general, but Gene at Mall of Georgia Ford made this experience better than I could ever imagine. If you want a trusting and comfortable experience in buying your Gene at Mall of Georgia Ford made this experience better than I could ever imagine. If you want a trusting and comfortable experience in buying your next car, you must go see Gene at Mall of Georgia Ford. More
by Mike B
Verified CustomerEmployees Worked With
Gene Diehm
October 28, 2020
Visited today to get needed service, vehicle kept telling me oil change required. Found waiting area had been modified to provide needed social distancing. Service was excellent and quick. me oil change required. Found waiting area had been modified to provide needed social distancing. Service was excellent and quick. More
by jack
Employees Worked With
Marlyn Muir
October 25, 2020
Great experience buying my new car. Professional, answered all my questions and I am super happy with my new car purchase. Excellent job by all, starting by the greeter outside. answered all my questions and I am super happy with my new car purchase. Excellent job by all, starting by the greeter outside. More
by Betsy Barrera
Employees Worked With
Gianna Perez. She was personable and very knowledgeable. Made the process of buying a car a pleasant experience.
October 23, 2020
Great buying experience, and quite pleasant considering most buying processes take all day. The staff was friendly and portrayed a large amount of patience with me being that I had not purchased a vehicle most buying processes take all day. The staff was friendly and portrayed a large amount of patience with me being that I had not purchased a vehicle in quite a few years, not the least bit pushy. In fact, thank you for being dedicated and answering my questions honestly. Keep up the good work and of course I'll send friends your way Mall of Georgia Ford if and when they are looking to purchase a vehicle. Thanks again for everything! More
by deededarling
Employees Worked With
Finance Department , Shawn Malcolm
October 23, 2020
I have had many different used cars. This is my 1st I have had many different used cars. This is my 1st Ford. Ford makes a unique type of driving and operating system. It is advantageous to look to th I have had many different used cars. This is my 1st Ford. Ford makes a unique type of driving and operating system. It is advantageous to look to their experienced service maintenance to gain the most bang for your buck if you intend to keep your Ford in top running condition. More
by 👵
Employees Worked With
Service Department
October 22, 2020
From the service manager to the tire technician the attitude and service is always 5 STAR! Even is these unusual times they still remember what we are there for attitude and service is always 5 STAR! Even is these unusual times they still remember what we are there for More
by scharle
Employees Worked With
Steven Weldsey
October 22, 2020
Came in for recall work and to have my sunroof looked at. Paid $140 for You to look at it to tell me the whole sunroof track needed to be replaced. Told me it was going to cost $3700 to fix it and the parts Paid $140 for You to look at it to tell me the whole sunroof track needed to be replaced. Told me it was going to cost $3700 to fix it and the parts were $2500.00. There are tons of people online with the same problem so I looked myself. Had they actually looked at the sunroom they would have seen that the rails the the glass sits on were broken. Standard thing for Ford it appears. Found parts online for $150.00 and fixed in less the 30 min. My lease is up in a couple months and because of this and feeling like you tried to pull a fast one, I will not be back to buy another truck from you or Ford nor will I bring my company vehicles to you anymore for service. It’s a shame because I really like the Ford F-150 and was looking forward to getting a 2021. Thanks for your help. More
by dmpotalivo
Employees Worked With
Don’t remember the name.
October 21, 2020
Bob did a terrific job coordinating the service for the recall. He kept me up to date and elevated the damage on my tailgate to Ford for coverage. He kept me informed on the status and then helped establ recall. He kept me up to date and elevated the damage on my tailgate to Ford for coverage. He kept me informed on the status and then helped establish the service call for the replacement. The collision department did a great job - Travis More
by proline23
Employees Worked With
Bob in service
