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Mall of Georgia Ford
Buford, GA
3,967 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,968 reviews
December 18, 2020
I went to the check-up due to the engine oil leaking. Thank you for quickly solving the problem. I thought it would take a long time, but it was resolved in a short time! Thanks~ Thank you for quickly solving the problem. I thought it would take a long time, but it was resolved in a short time! Thanks~ More
by hekim6607
Verified CustomerEmployees Worked With
Thanks
December 17, 2020
Pleasure to work with. Great customer service. Best deals around. I highly recommend going to mall of Georgia Ford if you are looking for a new vehicle. around. I highly recommend going to mall of Georgia Ford if you are looking for a new vehicle. More
by tylerburns
December 17, 2020
We always get the "royal treatment" from their sales associates. We have been a Ford family for decades, and would never consider buying elsewhere. Our service advisor, Katrina Butler, is top notch. associates. We have been a Ford family for decades, and would never consider buying elsewhere. Our service advisor, Katrina Butler, is top notch. Her sage advice is essential for keeping our 2018 Ford Fusion in tip-top shape! More
by tasteofgeorgia
Employees Worked With
Katrina.Butler, service advisor.
December 16, 2020
I take my Ford vehicles here for all our service and repair needs. They always do an excellent job, and I trust their quality of work. They keep track of my service records and know exactly what my car repair needs. They always do an excellent job, and I trust their quality of work. They keep track of my service records and know exactly what my car needs. More
by Cbcooksey
Employees Worked With
Terry Ray (Excellent Service!!)
December 15, 2020
Great people in all departments. I have purchased several vehicles here and always bring my cars here for service. Service Manager has always taken care of us. vehicles here and always bring my cars here for service. Service Manager has always taken care of us. More
by michael.ledogar
Employees Worked With
Michele in Service
December 15, 2020
Handled engine replacement very well took some time to order and receive all the parts because of the Covid epidemic but other than that things went perfectly smooth as I expected which is why we purchase order and receive all the parts because of the Covid epidemic but other than that things went perfectly smooth as I expected which is why we purchased a car there to begin with More
by Jeffhyder
Employees Worked With
Sam
December 14, 2020
We found a non Ford vehicle being sold at this location which is the only reason we came to this dealer. While they were nice initially and the process was smooth- we were promised during negotiation that which is the only reason we came to this dealer. While they were nice initially and the process was smooth- we were promised during negotiation that a second key would be provided to us after the deal. I’ve called 4 times, emailed 3 times and no response to where the second key is. If they were men of their word- they would have taken care of this by now. And oh- slo- I have a 800+ credit score and they tried to inflate the interest rate- I get that may be normal- but seemed very off putting. And then the sales associate told me we would have the 10 year warranty- then back office said no. Seemed like they are not well versed in non Ford cars. More
by ja2988
Employees Worked With
Ken G
December 12, 2020
Great service and attention to detail. Surprisingly affordable for a “dealership”. Love the fact that I can get a “Lyft”, so I’m not stuck waiting at the dealership during service appointments. affordable for a “dealership”. Love the fact that I can get a “Lyft”, so I’m not stuck waiting at the dealership during service appointments. More
by drew35
December 12, 2020
I bought a used F150 from a group down the road, and it turned out to have more issues that I thought. Alan Greene did an amazing job of giving me the straight story on what I needed eighth away, what coul turned out to have more issues that I thought. Alan Greene did an amazing job of giving me the straight story on what I needed eighth away, what could wait and the investment it might take - and how to go above and beyond to baby my new baby. Service area is extremely clean and profession! More
by Drew Phillips
Employees Worked With
Alan Greene
December 11, 2020
Trouble with purchase because of Georgia Drivers License. Ongoing problem because of Covid and Georgia State problems. Service people eased my mind about strange noise in braked Ongoing problem because of Covid and Georgia State problems. Service people eased my mind about strange noise in braked More
by Miniman11360
Employees Worked With
Shawn Malcolm
