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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,299 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,299 reviews

September 30, 2024

Last time I was lost in the shuffle and had to wait an hour after the work was done. This time they picked up my truck, called when it was completed, and I picked it up in just a couple of minutes. That’s More

by tree1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Oct 01, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that your recent experience with our service team was much smoother and more efficient. It's great to know that we were able to improve and meet your expectations this time. We appreciate your support and look forward to providing you with excellent service in the future!

September 29, 2024

Bryan Nyguen did a very good job of working with me and meeting my requests. He followed up with phone calls and texts More

by CRUISEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Nyguen
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Oct 01, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're thrilled to hear that Bryan was able to meet your requests and provide excellent follow-up through phone calls and texts. Our team is dedicated to ensuring a great customer experience, and it's wonderful to know that Bryan made a positive impact during your visit. We appreciate your business and look forward to serving you again in the future!

September 29, 2024

Service done in allotted time. Fixed several long standing issues. Good service in timely manner More

by RSBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 01, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're delighted to hear that we could address your long-standing issues and provide timely service. Your satisfaction is our priority, and we look forward to assisting you again in the future!

September 28, 2024

Never got updates and truck was in shop for 2 weeks. Would have to call More

by Emily Borges
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We apologize for the lack of communication regarding your truck's service. Your experience is important to us, and we want to make it right. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so he can assist you further and ensure your concerns are addressed. Thank you for bringing this to our attention.

September 25, 2024

They are really good team, who cares about their customers needs. And the serve you well More

by S.obeng1993
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that our team has made a positive impact on your experience. Your satisfaction is our top priority, and we appreciate your kind words!

September 25, 2024

They are always polite and courteous and take care of my truck and me in prompt manner. More

by brentandmoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the service people
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thanks! We're thrilled to hear that you appreciate our team's politeness and prompt service. Your satisfaction is our priority, and we look forward to continuing to take great care of you and your truck!

September 21, 2024

Mateo is an absolute joy. I know I can trust him with my service and repairs. More

by Naidenova Lozada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're thrilled to hear that Mateo has earned your trust and made your experience enjoyable. Your satisfaction means a lot to us, and we look forward to continuing to provide you with great service!

September 20, 2024

Brian was very helpful and followed up with me. Billy was also very attentive when Service didn’t meet their committed turnaround. More

by CRUISEN1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Gyunn.
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thanks for your fantastic feedback! We're thrilled to hear that Brian and Billy provided you with excellent support. Our team is dedicated to ensuring a great experience, and it’s wonderful to know their efforts made a difference. We appreciate your support!

September 20, 2024

I had my vehicle serviced 8/16 (120k service) and was told I also needed to have a brake flush, which I accepted. Later that night, I had 2 warning messages - hill descent and tow hitch - then a low tire More

by LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thank you, Lisa, for your feedback! We're glad you appreciated our pick-up and delivery service and quick scheduling. We're sorry to hear about the brake pad oversight and will address this with our team. Your experience helps us improve, and we hope to serve you better in the future!

September 20, 2024

They got what I need done and if i needed a car it was available More

by clromines0187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thanks for the fantastic review! We're thrilled to hear that we met your needs and provided convenient car options. Your satisfaction is our priority, and we look forward to serving you again soon!

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