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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
4,002 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 4,002 reviews

June 01, 2026

Service department is great. They repaired all concerns & returned my calls. They provided me with a rental and transportation with return. I wasn’t made to wait dropping off my More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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Jun 01, 2026 -

Mall of Georgia Ford responded

Thank you for the wonderful review, Karen! We're thrilled that our service department exceeded your expectations with prompt repairs, clear communication, and convenient rental services. Your recommendation means everything to our team at Mall of Georgia Ford. We appreciate your business!

May 31, 2026

Did not address one of the items on the repair order. Service advisor couldn't why it didn't happen. Was supposed to call me the next day with an explanation and never did. More

by MIKESHARON0210
Recommend Dealer
No
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Jun 01, 2026 -

Mall of Georgia Ford responded

We appreciate you bringing this matter to our attention. We understand your concerns regarding an item on the repair order that was not completed as expected, as well as the lack of follow-up communication after your visit. Our team strives to provide clear updates and thorough review of all requested services throughout the repair process. If you would like to discuss your experience further, we encourage you to reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com.

May 31, 2026

Always polite and professional Kept me informed of progress throughout my service appointment. Excellent service More

by rldolan0
Recommend Dealer
Yes
Employees Worked With
Brian James
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Jun 03, 2026 -

Mall of Georgia Ford responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 30, 2026

The MOST Disappointing experience EVER. After the service, my vehicle was in a very dirty condition in and out. AND I noticed so many fresh scratches on the rims. They are linear and scatte More

by HAPPY_NASEIF
Recommend Dealer
No
Employees Worked With
Harry McCalla and Noah Langan.
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Jun 01, 2026 -

Mall of Georgia Ford responded

Following your recent visit, we acknowledge the concerns raised regarding vehicle condition at pickup as well as observations about rim markings identified after service. We also note your request for a review of available documentation and surveillance resources related to the vehicle’s condition. Our team remains committed to maintaining structured review processes for all customer inquiries and service-related concerns. If you would like to continue discussing this matter, we encourage you to reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com.

May 30, 2026

He helped me get my vehicle serviced and did an excellent job. Excellent job Josh! More

by cpa99g
Recommend Dealer
Yes
Employees Worked With
Josh Phomvongsa
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Jun 04, 2026 -

Mall of Georgia Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 29, 2026

Everything went very well. Santiago was very professional and knowledgeable about my specific needs. The mechanics repaired my truck expertly. More

by BRIANCOKLAN
Recommend Dealer
Yes
Employees Worked With
Santiago
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May 30, 2026 -

Mall of Georgia Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 27, 2026

Josh was an amazing communicator and helped me get the service done on my vehicle easily. Will definitely be going. back to him. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh service advisor
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May 29, 2026 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We are delighted to hear that Josh provided you with exceptional communication and made your service experience so smooth and easy. His dedication to ensuring our customers feel supported throughout their visit truly reflects our commitment to outstanding service.

May 30, 2026 -

Mall of Georgia Ford responded

Hi Anthony, thank you for taking the time to leave us your response to our Staff's outstanding customer service. Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2026

Josh is the greatest service guy over there. That day he was also training Arron which I think will be a great asset. More

by STEPHENEBAKER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and Arron
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May 29, 2026 -

Mall of Georgia Ford responded

Thank you immensely for taking the time to share your positive experience with us. We're thrilled to hear that Josh provided you with exceptional service and made such a strong impression during your visit to Mall of Georgia Ford.

May 30, 2026 -

Mall of Georgia Ford responded

Hi, we're happy to hear you had such a positive experience with our team. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 27, 2026

Mall of Georgia Ford provided exceptional service. Ivan kept me comfortable while the financial department worked their magic. I am beyond pleased with my purchase. More

by brumbaloughCliff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan 5 star!!
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May 29, 2026 -

Mall of Georgia Ford responded

We are absolutely thrilled to hear about your exceptional experience at Mall of Georgia Ford! It's wonderful to know that Ivan was able to keep you comfortable throughout the process and that our financial department was able to work everything out perfectly for you.

May 30, 2026 -

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave a review for us at Mall of Georgia Ford. We're happy we could meet your expectations! Please let us know if there is ever anything else we can do for you! Safe travels!

May 24, 2026

I will not take my car anywhere but there! They are awesome. I always understand what needs to be done and feel I am treated fairly More

by rebeccaznichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie jones
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May 25, 2026 -

Mall of Georgia Ford responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

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