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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
4,025 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 4,025 reviews

June 18, 2026

Quality, care, concern, discovery, communication, plan of action, communication, implementation, review , verify expectations have been fulfilled and offer willingness to resolve any assistance with challeng More

by jrcwaymakerservices
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jun 19, 2026 -

Mall of Georgia Ford responded

We sincerely value the time you took to share such a thoughtful and detailed reflection of your experience with us. It is truly meaningful to hear that the entire process, from discovery and communication through to implementation and follow-through, met your expectations. That kind of end-to-end care is exactly what we strive to provide every customer.

June 16, 2026

My appointment went real smooth and Ralphie made it easy, it took about an hour to do the recall on my truck, extremely pleased More

by ayouhanian1
Recommend Dealer
Yes
Employees Worked With
Ralphie
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Jun 17, 2026 -

Mall of Georgia Ford responded

We are delighted to hear that your appointment went so smoothly! It is always wonderful to know that our team was able to make the recall process as easy and efficient as possible for you. An hour turnaround is something we take pride in, and we are so glad the experience met your expectations.

June 16, 2026

Harry was an amazing person to work with. The manager was not Manager was a bully More

by Alfredonunez2
Recommend Dealer
Yes
Employees Worked With
Harry
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Jun 17, 2026 -

Mall of Georgia Ford responded

Thank you immensely for sharing your experience with us! It is wonderful to hear that your sales associate made such a positive impression — providing an outstanding, people-first experience is something we genuinely strive for, and it is gratifying to know that came through during your visit.

June 15, 2026

Brought it in with the check engine light the first time. They fixed everything but the check engine light. Had to bring it back in. It took over a month to to get the check engine light fixed. I had to keep More

by BIGDOGEVAN
Recommend Dealer
No
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Jun 16, 2026 -

Mall of Georgia Ford responded

Thank you for sharing your experience. We understand how important clear communication and timely service are, and we appreciate your patience throughout the repair process. Our team works hard to resolve concerns thoroughly and keep our customers informed, and we value feedback that helps us continue improving. Please reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com if you would like to discuss your visit further.

June 15, 2026

They did the work on time and no issues. Brian keep us informed about the process until it was done. More

by JDICKENSGRP
Recommend Dealer
Yes
Employees Worked With
Brian Robert James
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Jun 16, 2026 -

Mall of Georgia Ford responded

Thank you for the kind words! We're glad your service was completed on time and without any issues. It's great to hear that Brian kept you well-informed throughout the process — we'll be sure to pass along your compliments. We look forward to serving you again!

June 14, 2026

Great communication and a better price than first quoted I will come back for sure More

by Wayne
Recommend Dealer
Yes
Employees Worked With
Al
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Jun 15, 2026 -

Mall of Georgia Ford responded

We are elated to hear about your experience, Wayne! Great communication and a price that works in your favor are exactly what we strive to deliver, and it means a great deal to know that came through during your visit. We look forward to welcoming you back to Mall of Georgia Ford whenever you need us!

June 14, 2026

Provided transportation to and from dealership location. Service advisor updated us regularly on the service and repair status. More

by mr_suarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor , Marvin
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Jun 15, 2026 -

Mall of Georgia Ford responded

Thank you for taking the time to share your experience with us! We are glad to hear that the transportation service met your needs and made the process more convenient for you. It is wonderful to know that your service advisor kept you informed every step of the way — that kind of clear, consistent communication is something we truly value and strive to provide to every customer. We look forward to serving you again in the future!

June 14, 2026

Just know, there is nothing, absolutely nothing, I can say good about my last experience with the Service department!!! If they had a zero rating. I would rate them that !!!!! They had no pictures at all More

by lamp1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department….. Harry
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Jun 15, 2026 -

Mall of Georgia Ford responded

We appreciate you sharing your feedback regarding your recent service visit. Our team is committed to addressing concerns related to vehicle condition and ensuring proper documentation is reviewed when questions arise. We understand the importance of clear communication and thorough evaluation throughout the service process. Please reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com so we may assist further and review your situation in more detail.

June 13, 2026

My vehicle was not a ford with a ford extended warranty. This made Ralphies job a little harder than normal bc he had to deal with me and the Chevy dealer. He made sure to keep me updated throughout the who More

by FLANIGANRM0
Recommend Dealer
Yes
Employees Worked With
Ralphie
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Jun 15, 2026 -

Mall of Georgia Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

June 13, 2026

Very knowledgeable and friendly. Did not feel pressure but answered all our questions. Great experience Thank you More

by Todd757
Recommend Dealer
Yes
Employees Worked With
Patrick Mayhue
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Jun 15, 2026 -

Mall of Georgia Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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