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Mall of Georgia Ford

Buford, GA

4.1
3,072 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,072 reviews

November 20, 2021

We found a lot of scratch on rear lamp, then I complained to dealership on date of pickup. However dealership took those scratch for granted and refused to exchange other car nor replace new lamp, nor giv More

by ohmtaeyu
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Gene Diehm
Nov 22, 2021 -

Mall of Georgia Ford responded

Hi ohmtaeyu, thank you for your feedback though we're sorry to hear about the difficulties that you've experienced. We never want our clients feeling dissatisfied or under-valued. Please rest assured we take all matters seriously and want to assist you as best we can. Please reach out to Lindsey Frazier at LFrazier@vtaig.com so we can learn more about your experience and find a remedy for you.

November 20, 2021

Easy check-in, fast service, and a good price point.Hiighly recommend this place for your service needs More

by MHYLDEBRANDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department check in
Nov 22, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

November 20, 2021

Sales staff knowledgeable, helpful and friendly. I wish I had gone to the Mall of Georgia Ford earlier. More

by Wlundy1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jadon Haynes, Matt Scian
Nov 22, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

November 19, 2021

The service was excellent- communication and followup was exceptional with the service advisor. I will be a return customer. More

by mdstyles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service advisor
Nov 22, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 18, 2021

Excellent Service by all parties at all times. Great place to get my truck serviced. More

by Looking for a Truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

November 17, 2021

Mall of Georgia Ford always takes great care of us and our many Ford Vehicles. Truly appreciate their advise and expertise, would not go anywhere else. More

by JENE.GLADSTONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All the folks in the service department and the body shop as well. Thank you!
Nov 18, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

November 17, 2021

First time cleint today. Above and beyond service. Service advisor and tech did great job. I have never owned a Ford and this will be my dealership going forward. More

by Rdsarge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James
Nov 18, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 17, 2021

Awesome dealership! No nonsense, quick and honest. They've followed up numerous times, and always are quick to respond to questions and concerns. More

by JCLien
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Lee
November 17, 2021

This is a very good place to by your car. And it has very good service. More

by RAMOS.SENAIDA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Elliot
Nov 18, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

November 17, 2021

My overall experience was very good. I was very pleased on how quickly they repaired my car. The staff was very kind, and they satisfied our every need. More

by Alyssa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Nov 18, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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